- Watzlawick's interactional view focuses on understanding individuals as part of a family system, with systemic factors being more important than personality traits in explaining family communication. - Families create their own "rules of the game" through communication patterns and collude to maintain the status quo. - Communication is both content and relationship-based, with the relationship layer dominating especially in times of crisis. The way interactions are "punctuated" or marked can define power dynamics like who is reacting versus provoking.