Intro to tech w
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This document provides an introduction to technical communication. It discusses who creates technical communication and how it focuses on the reader. Typical forms of technical communication are then outlined such as instructions, user manuals, and reports. The document also covers ethics in technical communication such as plagiarism, falsifying information, and exploiting cultural differences. Strategies for effective technical communication include conducting research, avoiding ethical abuses, and being respectful of global cultural differences.
Intro to tech w
- 1. Introduction to Technical CommunicationChapter Notes
- 2. Who creates technical communication?
- 3. Where is the focus? Writer or reader?
- 4. Typical Forms of User-Centered CommunicationInstructionsUser ManualReportMemoProcedures
- 8. Created for and by both individuals and teams
- 9. Targets a global audience
- 12. Three Primary PurposesInformational Instructional Persuasive
- 14. ProofreadSentence errorsPunctuation errorsUsage errorsMechanical errorsFormat errorsTypographical errors
- 15. Teamwork, Ethics, Persuasion and Global Issues
- 16. Reviewing and Editing the Work of OthersAccurate, appropriate, useful and legal contentMaterial organized for the reader’s understandingClear, easy to read, engaging styleEffective visuals and page design
- 17. Review
- 18. For editing, make the following types of suggestions:Rephrasing or reorganizing sentencesClarifying a topic sentenceChoosing a better word or phraseCorrecting spelling, usage, punctuation and so forth
- 19. Strategies for ReviewRead the entire piece twice before you commentFocus first on the big pictureBe honest and diplomaticExplain why something doesn’t workMake specific recommendations for improvementsDon’t expect everyone to agree with your suggestionsUnderstand the acceptable limits of editingFocus next on the particulars
- 21. Ethics in technical communication“Usually, ethical rules are broken not because people are dishonest, but because they feel pressure to bend or break the rules.”
- 22. Ethical Abuses Made by WritersPlagiarizing the work of othersFalsifying or fabricating informationSuppressing or downplaying informationExaggerating claimsUsing visual images that conceal the truthStealing or divulging proprietary informationMisusing electronic informationExploiting cultural differences
- 23. Strategies to Avoid Ethical Abuses:Always cite your sourcesGive the audience everything it needs to knowGive people a clear understanding of what the information meansNever manipulate information or data in your writing or in your visualsUse common sense and follow your company’s confidential guidelinesDo not exploit cultural inequalities or manipulate international readersAsk yourself, “Would I stand behind what I have created and be held public accountable for it”
- 24. Persuasion
- 25. Claims are a Basis for Persuasion
- 26. Claims are more effective when you connect to your audience:
- 27. Three Types of Connection
- 28. Power Connection (Compliance)Do it because I said so!
- 29. Relationship Connection (Identification)Do it because I’d appreciate it.
- 30. Rational Connection (Internalization)Do it because it makes sense.
- 31. Strategies for PersuasionIdentify your specific goalAnticipate your audience’s reactionDon’t ask for too muchAllow for give-and-takeRecognize constraintsConsider the cultural contextChoose the right time and the right mediumConnect with your audience
- 32. The Research ProcessI think you guys know this information. Review the chapter. If you want more help, I’ll schedule a librarian!
- 33. Global IssuesLearn as much as possible about the culture and background of your readerBe respectful and considerateAvoid the use of humor, slang, and idiomsAvoid stereotyping
- 34. Image sources: Flickr CChttp://www.flickr.com/photos/aye_shamus/2929888687/#/photos/aye_shamus/2929888687/lightbox/http://www.flickr.com/photos/intherough/2465713315/http://www.flickr.com/photos/caribb/180273920/http://www.flickr.com/photos/jurvetson/422234138/#/photos/jurvetson/422234138/lightbox/http://www.flickr.com/photos/-skipper-/4232651568/http://www.flickr.com/photos/seanmolin/5181018746/#/photos/seanmolin/5181018746/lightbox/http://www.flickr.com/photos/home_of_chaos/5287303391/#/photos/home_of_chaos/5287303391/lightbox/http://www.flickr.com/photos/bbrotherishuge/2940395301/