introduction to communicat LPU Notes.ppt
- 2. EORC Overview Overview • Definition of communication • Elements of the communication process • Cross-cultural communication • Describe effective and active listening • Identify deterrents to effective listening • Identify methods of enhancing listening • Define feedback • Describe the reasons for giving feedback • Describe guidelines for giving feedback • Describe the guidelines for receiving feedback
- 3. EORC Communication Communication Process by which information is exchanged between individuals through a common system of symbols, signs or behavior.
- 4. EORC Elements of the Elements of the Communication Process Communication Process • Sender • Encode • Message • Receiver • Decode • Feedback
- 5. EORC Styles of Communication Styles of Communication • Friendly, Sociable • Directive,Persuasive, Demanding, Blaming • Speculative, Intuitive, Searching, Exploring, or Intellectual • Disclosing, Revealing, Explicit, Responsive, Accepting, and Aware
- 6. EORC Cross-Cultural Communication Cross-Cultural Communication • Social Courtesies • Flow of Information • Culture • Assertiveness • Honesty
- 7. EORC Effective / Active Listening Effective / Active Listening • Effective Listening Word meaning • Active Listening Content / Feeling
- 8. EORC Deterrents to Deterrents to Effective / Active Listening Effective / Active Listening • Assuming in advance • Mentally criticizing • Listening only to the facts • Outlining everything • Permitting the speaker to be inaudible • Avoid technical messages • Over-reacting • Withdrawing attention
- 9. EORC Elements to Elements to Effective/Active Listening Effective/Active Listening • Content: Subject being addressed • Feelings: Emotion displayed when discussing the subject. • Process: The manner the speaker delivers the subject matter • Clarification: Questions asked to seek understanding
- 10. EORC Active Listening Skills Active Listening Skills • Check attitude and atmosphere • Keep the channel open and avoid short circuits • Listening requires response from listener • Keep the door open
- 11. EORC Methods for Improving Methods for Improving Listening Skills Listening Skills • Try to understand the intent and listen for main points. • Listen now, clarify later. • Concentrate on the message, not the person. • Analyze your reactions as you listen.
- 12. EORC Methods to Test Understanding Methods to Test Understanding • Parroting • Paraphrasing • Clarifying
- 14. EORC 10 MINUTE BREAK 10 MINUTE BREAK
- 15. EORC JOHARI Window Model JOHARI Window Model ARENA (A) Things I know Things you know BLIND SPOT (B) Things I do not know about myself that you know FACADE (C) You do not know that I know UNKNOWN (D) Things you do not know and things I do not know
- 16. EORC Known to Others Unknown to Others Known to Self Unknown to Self ARENA FACADE BLIND SPOT UNKNOWN JOHARI Window JOHARI Window
- 17. EORC Effective Feedback Effective Feedback Verbal or nonverbal communication to a person or group providing information as to how their behavior is affecting or influencing you.
- 18. EORC Reasons for Giving & Reasons for Giving & Receiving Feedback Receiving Feedback • Personal growth • Find out about self • Gain insight • Open environment
- 19. EORC Guidelines for giving Feedback Guidelines for giving Feedback • Specific rather than general • Focused on behavior • Takes into account the needs of the receiver • Solicited • Sharing of information rather than advice • Well timed • Involves the amount of information receiver can use • Checked for clear communication • Evaluate not Judge
- 20. EORC How to give Feedback How to give Feedback • When the other person has indicated willingness to receive it. • Unsolicited feedback • Use terms that describe other’s behavior with the least amount of interpretation and that accurately describes the behavior. • Be timely
- 21. EORC How to receive Feedback How to receive Feedback • Be non-defensive • Ask for more information • Say that you do not want feedback
- 22. EORC What to do with Feedback What to do with Feedback • Think about it • Use it • Forget it
- 23. EORC Summary Summary • Definition of communication • Elements of the communication process • Cross-cultural communication • Describe effective and active listening • Identify deterrents to effective listening • Identify methods of enhancing listening • Define feedback • Describe the reasons for giving feedback • Describe guidelines for giving feedback • Describe the guidelines for receiving feedback