Hhs effective communication ppt
Download as PPTX, PDF1 like598 views
The document discusses effective communication. It defines effective communication as when the intended meaning of the sender closely matches the perceived meaning of the receiver. It then outlines the communication process, including encoding and decoding messages, and factors like knowledge and experience that influence meaning. The document also discusses important communication skills, barriers to effective communication, and strategies to overcome barriers like active listening and managing biases. It emphasizes that effective communication is key to building relationships and understanding.
Hhs effective communication ppt
- 2. What is this image telling us?
- 3. Opportunities Theory Review The Communication process Effective communication skills Barriers 7 Cs to Effective Communication Conclusion.
- 4. 1.Theory Review • Effective? • Communication? • Effective communication? • Skills? • Process?
- 5. Effective Communication • When the stimulus as it was initiated and intended by the sender, or source(S), corresponds closely with the stimulus as it is perceived and responded to by the receiver (R). Receiver’s Meaning R/S = = 1 Sender’s Meaning
- 6. Understanding Communication It is two(2) Way. Involves exchange of information between a sender and a receiver. The meaning is not in the spoken words, but rather in the mind of the receiver.
- 7. • Three Phase – Before – During – After
- 8. Misconceptions • Quantity is no guarantee for quality. - Ex: • Frequency of communication is no measure of how effectively people communicate. - Ex:
- 9. The Communication Equation • What you HEAR • Tone of voice 40% of the message • Vocal clarity • Verbal expressiveness • What you SEE OR FEEL • Facial expression • Dress and grooming 50% of the message • Posture • Eye contact • Touch • Gesture • WORDS … 10% of the message!
- 11. Understanding the Process A - B Sender Receiver Transmittal of Message Feedback Knowledge Experience Values Prior Observations Mind’s Eye Meaning
- 13. Understanding the Process • The receiver gives meaning to the message based on background knowledge, experience, values, and prior observations. • The sender must strive to transmit the message using symbols familiar to the receiver.
- 14. 3. Effective Communication Skills Effective Communication skills Eye contact & visible mouth Body language Silence Checking for understanding Smiling face Summarising what has been said Encouragement to continue Some questions
- 15. WAYS TO EFFECTIVE COMMUNICATION Pause before responding • During conversation, take a second before responding with an answer. • It is the efficient way of understanding what others have said or to formulate messages from your thoughts you really want to convey.
- 16. Skills • Communication skills involve: • Listening to others (Receiving) • Asserting/ Expressing (Sending) • Barriers to communication can lead to misunderstanding and confusion sender receiver sender receiver values and attitudes “generation gap” Cultural differences language noise hearing
- 18. Barriers to Effective Communication Barriers to effective communication Language Differences Distractions: Noise, etc Time Assumptions, Misconceptions Other people Put downsToo many questions Distance Discomfort with the topic Disability Lack of interest Emotions Inappropriate Skills. Inappropriate Medium
- 19. Reducing Communication Barriers • Establishing effective interpersonal relations • Managing position power • Being an active listener • Acquiring feedback • Displaying empathy • Applying ethics to the conversation
- 20. The Art of Listening • “If we were supposed to talk more than listen, we would have been given two mouths and one ear.” Mark Twain
- 21. POLICE DHL
- 22. EFFECT OF NEGETIVE OR INEFFECTIVE COMMUNICATION •CONFLICTS •STRESS •Wrong medical diagnosis •Broken homes •Unfinished business
- 23. 4. BARRIERS • Cultural • Physical • Environmental • Emotional • Language • Gender • Use Of Jargons • Poor Timing • Wrong Channel • Attitude Towards Sender • Unclear Message • Background Noise
- 24. DISTRACTIONS • Coming late to a presentation and have missed some points. • Phone ringing • Humming of an air- conditioner • Clock ticks in a room
- 25. Cultural differences • Different ways of seeing, hearing and interpreting. • Same words can mean different things to people from different cultures
- 27. OBAMA’s Speech at the UN
- 29. Communication & TEAM spirit • L'union fait la force? • Team spirit
- 30. • What does this picture communicate
- 31. What do we make of these dance patterns yesterday, today and tomorrow? • Value system? • Consequence of liberal education?
- 32. Words of life: …THINK! • Every word you speak matters. • Something you say may seem insignificant to you, but to someone else those words can be life changing. • When you use your words to lift someone’s spirit & speak words of life over them, you are depositing seeds that will last throughout eternity.
- 33. Conclusion When effective communication occurs, there is a mutual sharing of ideas and feelings out of which understanding develops and action is taken. The greater the agreement between the sender and receiver regarding the symbols used, the greater the probability of understanding occurring between the two parties. Through effective communication, relationships are built, trust is established, and respect is gained.