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Google ANalytics
     AN INTRODUCTION

      JOSH LEQUIRE
         3/27/13
INTRODUCTION TO GOOGLE ANALYTICS




ABout Google Analytics (Free)
IS: AUTOMATED TRACKING, reporting, &
visualization solely FOR WEB ANALYTICS

NOT: DATA MANAGEMENT, VISUALIZATION, OR
MODELING tool for anything else
                                          JOSH LEQUIRE 2 • 20
INTRODUCTION TO GOOGLE ANALYTICS




THE OLD WAY
HE useS statistics AS a drunkEN MAN uses lamp
postS, for support rather than illumination.

andrew lang
                                      JOSH LEQUIRE 3 • 20
INTRODUCTION TO GOOGLE ANALYTICS




the new way
OPPORTUNITIES MULTIPLY AS THEY ARE SEIZED.

SUN TZU

                                        JOSH LEQUIRE 4 • 20
INTRODUCTION TO GOOGLE ANALYTICS




USE CASES



        Content                    eCommerce   Goals (Funnel)   Channel / ROI
       Optimization                 Tracking     Tracking         Tracking



                                                                     JOSH LEQUIRE 5 • 20
INTRODUCTION TO GOOGLE ANALYTICS




HOW To Use [Google] analytics
                                   “What gets measured, gets managed.”
‣   objectives                     - Peter Drucker
‣   metrics
                                   Sites and applications are dynamic objects that act as
‣   results                        conduits to accomplish your business objectives.

‣   Optimize                       Implication: use objective-driven, agile methods, not
‣   (repeat)                       static waterfalls. GA is the tool that puts the rubber on
                                   the road.


                                                                               JOSH LEQUIRE 6 • 20
The GA GUI
INTRODUCTION TO GOOGLE ANALYTICS   JOSH LEQUIRE 7 • 20
THE BASICS
INTRODUCTION TO GOOGLE ANALYTICS




AUDIENCE Overview
How do your end users engage your site?

Drill down to page and sections to understand
what content frequency, recency, and
engagement.

Bonuses:
‣ are your visitors mostly mobile? (if so and you’re
  not responsive yet, get on board)
‣ what is the flow of navigation in your site?


                                                       JOSH LEQUIRE 9 • 20
INTRODUCTION TO GOOGLE ANALYTICS




TRAFFIC SOURCES
What drives traffic to your site?

Direct ≈ user initiated
Referral ≈ link to your site
Search ≈ organic + paid searches

MAJOR Bonuses:
‣ Drill-down analytics (in all areas of GA)
‣ Webmaster tools integration
‣ Social (ROI)
‣ AdWords integration (ROI)
                                              JOSH LEQUIRE 10 • 20
INTRODUCTION TO GOOGLE ANALYTICS




CONTENT OVERVIEW
What content works? What doesn’t work?

Focus on:
Content ≈ drill down into pages
Site Speed ≈ user load times




                                         JOSH LEQUIRE 11 • 20
ADVANCED ANALYTICS
INTRODUCTION TO GOOGLE ANALYTICS




Goal conversions




                                   JOSH LEQUIRE 13 • 20
INTRODUCTION TO GOOGLE ANALYTICS




ecommerce Tracking

                                   Track critical metrics like:
                                   ‣ Product page conversion rates
                                   ‣ Per visit value
                                   ‣ Cart abandonment rates
                                   ‣ Total sales by channel
                                   ‣ Days / visits to purchase



                                                                     JOSH LEQUIRE 14 • 20
INTRODUCTION TO GOOGLE ANALYTICS




content experiments


                                   Don’t know which is your best page?

                                   Let the data speak for itself.




                                                                         JOSH LEQUIRE 15 • 20
INTRODUCTION TO GOOGLE ANALYTICS




Multi-channel funnels


                                   What channels are giving you the best ROI?




                                                                           JOSH LEQUIRE 16 • 20
INTRODUCTION TO GOOGLE ANALYTICS




data access
Get access to your data any way you like it.   ‣   DASHBOARDS
                                               ‣   CUSTOM REPORTING
                                               ‣   API




                                                                  JOSH LEQUIRE 17 • 20
INTRODUCTION TO GOOGLE ANALYTICS




SMART INTEGRATIONS
                                                                    Optimal for Google
                                                                    products, but GA
                         A N A LY T I C S             3P SOFTWARE   integrates well (usually
                                                                    through .js) with others.
       ADSENSE
                                            ADWORDS
                                                                    Google provides an
                                                                    exceptional knowledge-
                                                                    base for anything you
                                                                    need.


                                                                                    JOSH LEQUIRE 18 • 20
INTRODUCTION TO GOOGLE ANALYTICS




Image + Conceptual Credits
‣ BTW - these are also phenomenal sites for additional information on web analytics
‣ All pictures not credited here are my own
‣ Slide 5
  ‣ Content optimization: http://www.portent.com/blog/analytics/google-analytics-website-optimization-tips.htm
  ‣ eCommerce Tracking: http://www.mequoda.com/articles/landing-pages/five-essential-elements-for-a-great-sales-letter-landing-page/
  ‣ Goal (funnel) tracking: http://www.siliconbeachtraining.co.uk/blog/how-funnels-improve-your-goals/
  ‣ Channel / ROI tracking: http://www.tomorrow-people.com/blog/bid/105795/What-s-The-True-Cost-of-Traditional-Advertising
‣ Slide 13 (both)
  ‣ http://www.kaushik.net/avinash/web-analytics-101-definitions-goals-metrics-kpis-dimensions-targets/
  ‣ PS - Avinash Kaushik is THE MAN for all things web analytics. I bow down to him. His content ROCKS.
‣ Slide 14
  ‣ http://www.techiemania.com/6-easy-actionable-seo-tips-to-supercharge-your-e-commerce-site.html
‣ Slide 15
  ‣ http://marketingland.com/google-analytics-content-experiments-12170
‣ Slide 16
  ‣ http://www.onbile.com/info/multi-channel-funnels-in-google-analytics/
‣ Slide 17
  ‣ http://www.tableausoftware.com/solutions/website-analytics
                                                                                                                             JOSH LEQUIRE 19 • 20
INTRODUCTION TO GOOGLE ANALYTICS




thank YOU
new projects and concepts is what makes
us HAPPY.


                                     JOSH LEQUIRE 20 • 20

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Introduction to Google Analytics

  • 1. Google ANalytics AN INTRODUCTION JOSH LEQUIRE 3/27/13
  • 2. INTRODUCTION TO GOOGLE ANALYTICS ABout Google Analytics (Free) IS: AUTOMATED TRACKING, reporting, & visualization solely FOR WEB ANALYTICS NOT: DATA MANAGEMENT, VISUALIZATION, OR MODELING tool for anything else JOSH LEQUIRE 2 • 20
  • 3. INTRODUCTION TO GOOGLE ANALYTICS THE OLD WAY HE useS statistics AS a drunkEN MAN uses lamp postS, for support rather than illumination. andrew lang JOSH LEQUIRE 3 • 20
  • 4. INTRODUCTION TO GOOGLE ANALYTICS the new way OPPORTUNITIES MULTIPLY AS THEY ARE SEIZED. SUN TZU JOSH LEQUIRE 4 • 20
  • 5. INTRODUCTION TO GOOGLE ANALYTICS USE CASES Content eCommerce Goals (Funnel) Channel / ROI Optimization Tracking Tracking Tracking JOSH LEQUIRE 5 • 20
  • 6. INTRODUCTION TO GOOGLE ANALYTICS HOW To Use [Google] analytics “What gets measured, gets managed.” ‣ objectives - Peter Drucker ‣ metrics Sites and applications are dynamic objects that act as ‣ results conduits to accomplish your business objectives. ‣ Optimize Implication: use objective-driven, agile methods, not ‣ (repeat) static waterfalls. GA is the tool that puts the rubber on the road. JOSH LEQUIRE 6 • 20
  • 7. The GA GUI INTRODUCTION TO GOOGLE ANALYTICS JOSH LEQUIRE 7 • 20
  • 9. INTRODUCTION TO GOOGLE ANALYTICS AUDIENCE Overview How do your end users engage your site? Drill down to page and sections to understand what content frequency, recency, and engagement. Bonuses: ‣ are your visitors mostly mobile? (if so and you’re not responsive yet, get on board) ‣ what is the flow of navigation in your site? JOSH LEQUIRE 9 • 20
  • 10. INTRODUCTION TO GOOGLE ANALYTICS TRAFFIC SOURCES What drives traffic to your site? Direct ≈ user initiated Referral ≈ link to your site Search ≈ organic + paid searches MAJOR Bonuses: ‣ Drill-down analytics (in all areas of GA) ‣ Webmaster tools integration ‣ Social (ROI) ‣ AdWords integration (ROI) JOSH LEQUIRE 10 • 20
  • 11. INTRODUCTION TO GOOGLE ANALYTICS CONTENT OVERVIEW What content works? What doesn’t work? Focus on: Content ≈ drill down into pages Site Speed ≈ user load times JOSH LEQUIRE 11 • 20
  • 13. INTRODUCTION TO GOOGLE ANALYTICS Goal conversions JOSH LEQUIRE 13 • 20
  • 14. INTRODUCTION TO GOOGLE ANALYTICS ecommerce Tracking Track critical metrics like: ‣ Product page conversion rates ‣ Per visit value ‣ Cart abandonment rates ‣ Total sales by channel ‣ Days / visits to purchase JOSH LEQUIRE 14 • 20
  • 15. INTRODUCTION TO GOOGLE ANALYTICS content experiments Don’t know which is your best page? Let the data speak for itself. JOSH LEQUIRE 15 • 20
  • 16. INTRODUCTION TO GOOGLE ANALYTICS Multi-channel funnels What channels are giving you the best ROI? JOSH LEQUIRE 16 • 20
  • 17. INTRODUCTION TO GOOGLE ANALYTICS data access Get access to your data any way you like it. ‣ DASHBOARDS ‣ CUSTOM REPORTING ‣ API JOSH LEQUIRE 17 • 20
  • 18. INTRODUCTION TO GOOGLE ANALYTICS SMART INTEGRATIONS Optimal for Google products, but GA A N A LY T I C S 3P SOFTWARE integrates well (usually through .js) with others. ADSENSE ADWORDS Google provides an exceptional knowledge- base for anything you need. JOSH LEQUIRE 18 • 20
  • 19. INTRODUCTION TO GOOGLE ANALYTICS Image + Conceptual Credits ‣ BTW - these are also phenomenal sites for additional information on web analytics ‣ All pictures not credited here are my own ‣ Slide 5 ‣ Content optimization: http://www.portent.com/blog/analytics/google-analytics-website-optimization-tips.htm ‣ eCommerce Tracking: http://www.mequoda.com/articles/landing-pages/five-essential-elements-for-a-great-sales-letter-landing-page/ ‣ Goal (funnel) tracking: http://www.siliconbeachtraining.co.uk/blog/how-funnels-improve-your-goals/ ‣ Channel / ROI tracking: http://www.tomorrow-people.com/blog/bid/105795/What-s-The-True-Cost-of-Traditional-Advertising ‣ Slide 13 (both) ‣ http://www.kaushik.net/avinash/web-analytics-101-definitions-goals-metrics-kpis-dimensions-targets/ ‣ PS - Avinash Kaushik is THE MAN for all things web analytics. I bow down to him. His content ROCKS. ‣ Slide 14 ‣ http://www.techiemania.com/6-easy-actionable-seo-tips-to-supercharge-your-e-commerce-site.html ‣ Slide 15 ‣ http://marketingland.com/google-analytics-content-experiments-12170 ‣ Slide 16 ‣ http://www.onbile.com/info/multi-channel-funnels-in-google-analytics/ ‣ Slide 17 ‣ http://www.tableausoftware.com/solutions/website-analytics JOSH LEQUIRE 19 • 20
  • 20. INTRODUCTION TO GOOGLE ANALYTICS thank YOU new projects and concepts is what makes us HAPPY. JOSH LEQUIRE 20 • 20