IPera Communication Technologies 2010
- 2. The Messenger of a New Era IPera Communication Technologies www.ipera.com.tr
- 3. Our Mission and Our Aim “ IPera is speciali s ing in applications that will turn telephone into a more usable and profitable device to increase the work efficiency.” “ There are very few applications developed on this subject until now all around the world. Development of communication applications with added values is a new concept. The current applications are still on the crawling stage. Moreover, we are observing that usability issues are not being considered thoroughly in many of these applications that are operating various functions. The major difference of IPera will be developing easy-to-learn and usable products that will directly act on efficiency.” Tolga Gündüz General Manager IPera Communication Technologies
- 4. The Messenger of a New Era We are experiencing a fast transition from the current communication systems through the IP based communication era. IP (Internet Protocol) world is bringing the speed, efficiency, flexibility, innovation and low cost together with itself. With the aim of offering all the opportunities of this new era to whole world, IPera Communications Technology Inc. launched its activities in Turkey. With an experienced, dynamic and well educated team, IPera has already caught an increase in the industry and is eager to bring more companies closer to experience the powerful impacts of the telecommunication world on the existing work flows.
- 5. Products and Services Products: officePHONE Product Family ABAKUS 360 T-CRM T-PANEL Services: Communication Managament Consulting Telephone MR
- 6. IP era ’s Target IPera Information Technologies Inc. is focused on Telecommunication sector. IPera is offering services not only for the companies in the top 500 list, but also for the small and middle sized corporations. The new solutions are being built on the existing PBX/IP PBX and thus allowing the companies switch to the abilities of call centre without big costs.
- 7. 1 8 years experienced 5 years old company Founders: Tolga Gündüz – Founder - Computer Engineer – Yıldız Technical University – 1 8 years experienced in IT and Telecommunication sectors – Focus on Marketing Mazlum Kutlar – Founder - Computer Engineer – Yıldız Technical University – 1 8 years experienced in IT and Telecommunication sectors – Focus on R&D Tayfun Özus - Founder - Computer Engineer – Yıldız Technical University – 1 8 years experienced in IT and Telecommunication sectors – Focus on Finance Salih Umut Kavurmacı – Founder – Engineer (MSC - Informatics Institute) – İstanbul Technical University – 1 0 years experienced in IT and Telecommunication sectors – Focus on Business Development
- 8. A Success Story: Pargem Telec ommunication experience of 1 8 years IPera is initiated by Mazlum Kutlar Tolga Gunduz and Tayfun Ozus, who also founded Pargem, a leading name of Turkish IT industry. Pargem was founded in 1991 and joined “Borusan Technology Group” in 2000. ( www.borusan.com ) The purchase of 60% shares of Pargem in 2000 constituted a new step towards the Borusan Technology Group. At the end in 2004, t rio sell their 40% share to the Borusan and the t hey have left their active managing positions at Borusan Holding to start a new success story : IPera ! Year 2002 Pargem received "IP Telephony Business Partner of the Year" by Cisco Systems with its studies in the IP Telephony Area. IPera is initiated by Mazlum Kutlar, Tolga Gunduz and Tayfun Ozus, who also founded Pargem, a leading name of Turkish IT industry. Pargem was founded in 1991 and joined “Borusan Technology Group” in 2000.
- 12. officePHONE product family Access from Everywhere: IPera’s software solutions runs on a central server and all the users of the company can access the program through an Internet browser. There is no need to install any particular software. It does not matter whether the user is from the head office or from a branch. Servers can also be configured to work on the internet. Thus, managers can access the reports that they need when they are outside the company. That brings mobility and collaboration. Innovative Software Technology: IPera’s software products ha ve been developed with the latest software technology, JAVA software development platform and compiled on an MS SQL database . This platform enables the system work fast and with error free. Also new features can be easily implemented.
- 15. 360 DEGREE PERSPECTIVE ON PHONE CALLS ABAKUS 360 is a software developed for call analysis and utilized by IPera R&D strategy. ABAKUS 360 analyzes the incoming and outgoing call data produced by PBX/IP PBX (Call Manager/Call Manager Express). By doing that, it gives companies a 360 degree perspective on their phone calls. It is much more than a traditional billing software. It gives more than 300 different graphical reports. The types and intensities of calls can be analyzed and the best tariff for the company can be chosen according to these analysis By using ABAKUS 360 you can control call costs Investments can be planned by examining the intensity of the calls and identifying the increased needs Personal calls that cause manpower and financial losses can be inspected. Client satisfaction can be improved by examining the communications with the clients Increase the quality of your customer service on the phone.
- 18. A TALENTED PERSONAL ASS I STANT FOR EVERY EMPLOYEE T-Panel is a phone interface software developed by IPera using R&D strategy. T-Panel can be identified as a control panel for office telephones. Having an assistant at the office increases efficiency significantly. But not everyone can have an assistant. Not until today, that is. T-Panel, the personal assistant to every employee in an office, connects your calls, keeps record of incoming and outgoing calls, organises your business and personal contacts, supplies all the necessary information to reach your colleagues and sends instant text messages to anyone. T-panel gives all the assistance for the phone to each and every employee that can be provided with an assistant. T-Panel supplies the necessary tools to maximize efficiency and eases the daily problems in offices where phones are used intensively. T-Panel, working as a personal assistant for everyone, connects your calls, keeps logs of your incoming and outgoing calls and organises business and personal contacts. In other words, T-Panel makes life easer for offices starting from the moment it is used.
- 21. EVERY DETA I L ABOUT THE RELAT I ONS W I TH CUSTOMERS GA I NED ON THE TELEPHONE In the era of big businesses and high profile clients, are you strong enough in the field of communications? T-CRM is the software to command, control, and analyze all the communications with your clients over the telephone. You can manage and learn when and how often one communicates with a specific client, analyze communication background and follow the relations on a project basis with T-CRM . You can also run your phone campaigns with T-CRM. T-CRM helps you record all the details of the most frequently used means of communication with your clients. Thanks to T-CRM, you can investigate who communicates with a specific client. You can identify from which branch and department the call is originated, and the intensity of the communication. You can make a list of communications based on date and exact time, and see the communication background on a graphical screen. If you wish, you can examine the relationship with the same client for different projects and calculate the labour required for the client or the project. T-CRM also helps you with making the required planning beforehand and follows the communication progress. It is also an effective system for your phone campaigns.
- 23. IPera’s software solutions are compatible with all brands
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- 28. We are ready! We are ready to finish the IP Communication Puzzle all over the world
- 29. Performance and Efficiency With IPera’s value added services, companies will be always a step front of their competitors
- 30. The Messenger of a New Era: IP era Thanks for your interest IPera Communication Technologies www. ipera .com.tr