IRCTC App Redesign Enhancing User Journey through Simplified UX/UI
- 1. Hack Day By Ashesh & Ishwari 4th April 2024
- 2. The IRCTC mobile application in India faces challenges due to its , and varying . To improve user experience, the app needs a simplified user journey with intuitive navigation, optimized performance, personalized features such as recommendations, streamlined payment integration, and enhanced language support. complex interface, slow performance, limited personalisation, cumbersome payment process language support Problem Statement
- 3. Complex signing in process Excessive CTAs for homescreen, majority of which are webpage links Booking journey can get confusing Problem Areas
- 4. Departing 4 Apr 2024 Return Select Date From NDLS To BOMCST Return Journey Find Trains Home Home IRCTC EN Train Flight Hotel Bus IRCTC EN Train Flight Hotel Bus Areas of Improvement Language Support Straight to booking Ease of payment 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Passengers Ashesh G 29 M Add Passenger Contact Information +91 9087457891 Your details will be sent to a****@gmail.com and +91 9087457891 Payment information UPI ID Razor Pay Mobiki Card Net Banking Passenger Details Passenger Details Pay
- 5. Flow IRCTC Enter your MPIN to Login MPIN 1234 Login 9:41 Departing 4 Apr 2024 Return Select Date From NDLS To BOMCST Return Journey Find Trains IRCTC EN Train Flight Hotel Bus IRCTC EN Train Flight Hotel Bus 9:41 Home Home Home Home Departing 4 Apr 2024 Return Select Date From NDLS To BOMCST Return Journey Find Trains IRCTC EN Train Flight Hotel Bus IRCTC EN Train Flight Hotel Bus 9:41 English Hindi Malayalam Tamil Telugu Gujarati Marathi Bengali Kannada English Hindi Malayalam Tamil Telugu Gujarati Marathi Bengali Kannada Onboarding flow & Language Support
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Flow 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST 9:41 NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr 9:41 NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST 12904 - Golden Temple Mail Thu, 4 Apr Duration: 14h 30m 3rd AC 11 2nd AC 1 1st AC 6 Price ā¹ 00.00 9:41 NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST 12904 - Golden Temple Mail Thu, 4 Apr Duration: 14h 30m 3rd AC 11 2nd AC 1 1st AC 6 Price ā¹ 679.00 Continue 9:41 NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Select Passengers Ashesh 29 M Ishwari 27 F Kishor 35 M Aniket 22 M 9:41 NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Select Passengers Ashesh 29 M Add Preference Ishwari 27 F Kishor 35 M Aniket 22 M Continue 9:41 NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr NDLS - BOMCST Wed, 3 Apr Thu, 4 Apr Fri, 5 Apr 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail Recommended 15 : 50 New Delhi 14h 30m 08 : 10 CST Seats Available 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Booking fast 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Add UPI ID to proceed 1234@okicici Proceed 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Passengers Ashesh G 29 M Add Passenger Contact Information +91 9087457891 Your details will be sent to a****@gmail.com and +91 9087457891 Payment Method UPI ID Razor Pay Mobiki Card Net Banking 9:41 Passenger Details 9:41 Passenger Details Pay 12904 - Golden Temple Mail 15 : 50 New Delhi 14h 30m 08 : 10 CST Passengers Ashesh G 29 M Add Passenger Contact Information +91 9087457891 Your details will be sent to a****@gmail.com and +91 9087457891 Payment Method UPI ID Razor Pay Mobiki Card Net Banking 9:41 Passenger Details 9:41 Passenger Details Booking Flow Hurry! Booking Confirmed Hurry! Booking Confirmed Booking Details AsheshG,29M +919087457891 12904- GoldenTempleMail NewDelhi- BOM 15:50 - 8 :10 Preference- Lowerbirth Booking Details AsheshG,29M +919087457891 12904- GoldenTempleMail NewDelhi- BOM 15:50 - 8 :10 Preference- Lowerbirth 9:41
- 7. Thank You 4th April 2024