The capacity for innovation: Andrew O'Connor, Product Director, Airport Solution Line, SITA
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The document discusses the challenges and opportunities in airport innovation due to increasing passenger numbers and expectations. It highlights the need for airports and airlines to enhance the passenger experience through technologies like automated passport control and beacon technology. The insights are presented by industry experts during the 2014 SITA Air Transport IT Summit.
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The capacity for innovation: Andrew O'Connor, Product Director, Airport Solution Line, SITA
- 1. THE CAPACITY FOR INNOVATION – TOMORROW’S AIRPORT EXPERIENCE Moderated by Andrew O’Connor Airport Solution Line, SITA
- 2. • Airport capacity is at a premium and passenger numbers are growing steadily • Passenger expectations are changing rapidly - With social media, travellers have become increasingly demanding • As a result, both Airports and Airlines need to improve the Passenger Experience • So how can the Industry innovate with IT to address these challenges? THE CAPACITY FOR INNOVATION – TOMORROW’S AIRPORT EXPERIENCE
- 3. THE CAPACITY FOR INNOVATION – TOMORROW’S AIRPORT EXPERIENCE An airport view on the adoption of automated passport control. Maurice Jenkins, Division Director, Information Systems & Telecommunications, Miami airport The service provider’s view on future technologies to manage the passenger experience at airport Jim Peters, Chief Technology Officer, SITA Lab An airline’s view on the current adoption of beacon technology. Phillip Easter, Director, Mobile Apps & Wearables, American Airlines
- 4. DISCLAIMER Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Andrew O’Connor, SITA at the 2014 SITA Air Transport IT Summit, Brussels. 2014 Air Transport IT Summit