Iss Capabilities Summary
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ISS is a market leader in remanufacturing and manufacturing with flexibility across its operations. It has four facility locations across the US and over 150 employees. ISS prides itself on its flexibility to adapt to customer needs, including offering remanufacturing, repair, new manufacturing, or blended solutions. It also has flexible processes for project transitions and physical space to allow for growth without changing footprints.
Iss Capabilities Summary
- 1. Reman Manufacture Capabilities Summary Flexibility | Experience Tr a n s i t i o n E x p e r t i s e | F o c u s Confidential InstrumentSales.com
- 2. Ab o ut I S S : F l ex i b i l i t y Key Statistics ISS is a market leader in the electro-mechanical manufacturing and remanufacturing business. However, Quality Certifications: there is more to our company. We operate within a Total ISO9001:2008 (Kent, Denver, Phoenix) Cost Management culture. It is not enough to have the very ISO9001:2008; ISO/TS 16949:2009 Standard (Portland) lowest labor rate among our peers (although we certainly Number employees: 150 do). It is not enough to be a leader in Ship-Direct fill rates, or to have outstanding scores by our dealer partners for 2009 reman throughput: 50,531 quality, delivery and customer service. 2008 reman throughput: 64,373 At our core we are an incredibly flexible company. We 2007 reman throughput: 92,452 have built support structures throughout the organization focused on adaptation. That is because we want to Maximum capacity without expanding facilities: 254,000 offer options to clients with electrical-mechanical parts reaching the end of the product life cycle. Those solutions Facility locations: Portland, Kent (Seattle), Denver, Phoenix may include Remanufacture, Repair & Return or New Corporate/Manufacturing Headquarters: Portland Manufacture, or a blend of those three. Reman Headquarters: Kent We are also flexible in managing new projects. The quality, speed and cost containment at which we remanufacture Founded: 1949 is matched by the quality, speed and cost containment at Product expertise: Instrumentation, Audio, Fuel Systems, which we manage these types of project transitions. HVAC, Switchgear, Sensors and Body Electronics Our consistent track record of success in transitioning Ownership: Privately Owned products is a testimony to our culture of flexibility. Customer Diversification: 5,000 customers spread over 15 countries. Includes major vehicle manufacturers, specialty Physical Flexibility: manufacturers, dealerships, jobber shops and repair shops. • ISS currently occupies 130,211 square feet over four Engineering Staff On-Site: Mechanical, Electrical, Software locations. We have reserved 31% of that space to provide and Production Engineering; SolidWorks work stations flexibility for future growth without significant changes in footprint. EDI Capable: Yes • ISS locations are physically diversified in the event of Financial Flexibility disaster. Because we have locations in Portland, Seattle, Denver and Phoenix, we can coordinate new programs • ISS has successfully financed a tripling in growth in across multiple branches at request. Thus our clients can business over the last decade while never drawing more receive the convenience of buying from a single source, than 20% of its line of credit. ISS has the profitability, but benefit from the same catastrophic risk reduction of credit lines and outside financial backing to continue multiple vendors. funding growth into the future. Engineering Global Sourcing Manufacturing Distribution Confidential Page 2
- 3. Rema nu fac t u r in g M a nu f a c t ur i ng Reman Process Flexibility: Engineering Flexibility: • ISS has developed its own proprietary software for • ISS has a staff of electrical, mechanical, manufacturing, and managing the reman process. Therefore any changes quality engineers on-site in our Portland location that requested by a client can quickly be implemented. uses Solidworks to develop custom engineering solutions for our clients. • ISS has also developed its own internal software to interact with the client’s system. Because data is not Production Flexibility: manually entered, there is less chance for human error. This flexibility has allowed ISS to be the only instrument • ISS has the tooling, forecasting, purchasing, engineering, reman center to go completely paperless with Delphi. and supplier management expertise to scale production at any level, from dozens of units to tens of thousands. • Changes in testing parameters can be made on the fly through the use of trained personnel and user-friendly Subassembly Flexibility: test equipment. • ISS has the staff and facilities in place to manage limited- • ISS also has state-of-the-art high-volume testing production subassembly in our Portland Seattle locations. processes, including Vision Systems. Delivery Flexibility: • ISS maintains strong relationships with equipment builders who use off-the-shelf parts, allowing for quick • We offer a variety of product delivery options. Ask us for modification. more information: Reman Personnel Flexibility: • ISS has processes in place to regularly adjust staff to accommodate 30-40% variance between slow and peak season. ISS cross-trains every member of our reman Vehicle Manufacturer center. Warehouse • The technician staff at our Kent facility average 7.3 years of experience. Non-tech staff average 9.5 years of Vehicle Manufacturer experience. We feel this extensive experience gives us a bedrock of talent to allow for easy expansion. • Our Reman benches are modular in design, which give us the ability to quickly reorganize to fit new product. Remanufacturing Warranty Exchange Customer Service Confidential Page 3
- 4. Re m a n & Ma nu f a c t u r i Sample products we currently When it is not feasible or pract remanufacture Electro-mechanical Assembly, IS minimize both Cost of Owners Total Cost Management for you Reman ISS Remanufacture is appropriate when: • The Product mix is too high and volume too low to be cost effective to manufacture. • The Product cost is significant and hence generates high Cost of Ownership to the End Customer. • Product component availability becomes a concern for past design strategy. • There are environmental concerns. Conclusion • ISS is a Market Leader in Reman and continues to score highly by our customers’ benchmarks. • Reman is good for the environment. • ISS has made significant investments in people, infrastructure and processes to ensure that our Reman Facilities are World Class. When component parts are not available to supply reman, we can make them ourselves. Confidential Page 4
- 5. ng Ex p e r i e n c e tical for you to manufacture an Sample products we currently manufacture SS can offer two options that ship to the end Customer and ur comapany. Manufacture ISS Manufacture is appropriate when: • The Product mix is too high and volume too low to be cost effective for your company to manufacture. • It is a service part, and the cost is minimal and hence generates a low Cost of Ownership to the end Customer. • The Product is considered ‘non-strategic’ to your company’s Core Business Strategy. Conclusion • ISS has developed its Business Model to focus on low volume/high mix manufacturing. This allows ISS to be more flexible and cost effective to support such programs. • By allowing ISS to focus on these non- strategic parts, your company’s engineers, purchasers and logistics teams are freed to focus on your company’s core competencies. Confidential Page 5
- 6. Re m a n Ex p e r i e n c e Our decades of experience in remanufacturing have Reduce Process Costs & Improve Process Quality allowed us to really drive Total Cost Management. We ISS has developed our own extensive proprietary reman know the benchmarks to reach for, and we know the best software system that gives us a major advantage over processes to reach them. The following are just a few areas other reman centers: where our experience can help your company drive down cost, improve quality and speed time to market. • Our system will not allow operators to exceed cost restriction parameters defined by ISS or the client without approval (see example at left). Maximum value of • Because all products are serialized, we track every part parts allowed. and employee that interacts with a product at every stage of the reman process. This accountability eliminates Current dollar value costly recurring errors. of parts. • If there are bulletins issued on a given product, our software can require the operator to perform the Message warning modification before proceeding. This cuts time and operator job exceeds eliminates reman returns. price limits, and must receive supervisor • We create BOM’s for individual units, so every time a part approval for override. needs replacing we automatically pull related parts. This reduces picking times and eliminates costly mistakes. • We manage a rigorous process for tracking units failed in the field. Any product that returns within a year of reman automatically undergoes a full diagnostic test. A separate log is maintained to identify trends between returned products. A critical part of our drive toward Total Cost Management is our measures. We prominently post measures such as those shown at the left, which include costs, backlogs, and our performance against other reman centers. Because of this, we consistently outperform the other shops in cost (labor + parts) and are always among the leaders in speed of Ship Direct Delivery. * Sales and other data deleted and altered in this chart to maintain confidentiality. Confidential Page 6
- 7. Reduce Tooling Costs & Speeding Up Re-Tooling We have lengthy experience in moving tooling from high-volume manufacturers to low volume suppliers. Our engineers, purchasers and suppliers all operate with the Reman mind set of reducing costs for low-volume tooling. We Reduce Material Management Costs can generate new tooling for components as quickly as 12-16 weeks. Because ISS has managed end-of-life-cycle parts for decades, we have developed nimble processes to carefully balance customer demand with small-volume manufacturing and inventorying. Our systems reduce inventory carrying costs, and allow our clients to pay for parts more closely to when they are needed. Because our processes are based on low volume, our equipment could significantly reduce testing costs and while speeding throughput. Standard ISS Lean Reman Model Reman Model Core Core Raw Core Inventory sits without Inventory remanufacturing until ISS projects a seasonal need for product. Reman Reman Reduce Core Management Costs Our core management program tracks demand and supply for finished product. Cores that are not currently needed are stored without addition of any parts or labor (as Raw Cores). If demand increases, Remanned Remanned those Raw Cores are then remanned. Inventory Inventory This lean system means clients only pay for remanufacturing it actually needs, minimizing inventory and labor costs. Ship to Ship to customer customer Confidential Page 7
- 8. Re m a n HQ Kent (Seattle), Washington Up Tras h Compactor Door Door 440 Volts Door Door Wi ll c all Pho ne 44 0 Volts 1 10 powe r Cra malo t T his is e lectr ical an d wa ter pipe s 220 Vo lts 44 0 Volts 1 10 Vo lts Ca t 5 Wil l Ca ll Statio n X 3 C red it Ca rd 13'-3" Mach in e 10'-5" Every product is tracked Po wer & CAT 5 Rece iving X3 Air & Po wer Phon e 110 Bo xer 1'-0" X2 11'-0" C ablec raft by bar code throughout T este r SAP Po we & CAT 5 Expa ns ion Po e &Ca t 5 r w r D rop S NR H NR Power & x5 Ca ble cr aft C AT 5 & Pre ss Phone 24 0v X3 Air Dro p ? Com pr essor X 4 X5 x9 F ed Ex the reman process. Tap e M ach i e n T able P we r& P we r& CAT 5 o CAT 5 o Power & Cat 5 x Dr iver’s Tab le 2 NR SS H S Roo m Box s tation Ca ble c raft ben ch UPS Dr iver L ogs Comp ROS Sh i ping Supp ly Shelve s p NR SS H S evalua 1 71. 0 in. x 70 8.0 i . n X3 Cable cra ft sa w X4 and p Wire r acks H S NR SS 3'-2" cluster H S NR SS ELEC Storage NR SS H S 11 0 Volts 1 10 Vo lts T op of t he wa ll F or wirele ss Server room 11 0 Volts P 11 0 Volts NR SS H S P NR SS S H C e r ck abl a C al er ack b Bo k s h e l f oven 24 0v Instrum P NR SS H S A A 3 6 c o mp u e r t s o e 356 c p 57 1 O 5 X7 cluster 11'-6" P 10'-0" 220 Racks 3 '-0" 2X4X8 Feet PP NR SS O X8 tester. D P 3'-0" D D G H X 10 X4 X4 A D D B PP NR O SS X4 X 12 3'-0" P X 15 A E 1 3'-3" C A X4 X4 GD X2 SS PP F Sma l l g y ra 10'-0" ca b i e t n PW E D D D A X 12 X4 Er o n mi c b n h g o e c Te ch ca b i n t e 25 A PP GD SS F J X5 R adi o ext nded e De sk PW t est er Ro l e rs De sk 9'-0" X4 GD M F F R Alp ha FL Sh r nk w ap i r B B X 10 m chi e a n U T R A 240v X4 L a rge R ed Gra y Alp ha c abnet i c a ine b t Ro l e rs Ro l l rs e X4 GD I F B B B F M X8 FL HVAC Te ch Be nch E H 9'-3 11 /16" GD M F F FL U T E E E E Initial Tes t R X4 X10 R ole s l r Ro l l ers Ro l e rs R o l e rs l 16'-0 " URT Da ta En try Fina l test E E E E E E Pa rts e x p d i t r e o Pa rts e x p d i t r e o X4 X5 11'-0" FL 6'-1 /16" Elec trical Area Electrical Area 440 v olts Compres sor Fork Lift Charger Door D oor Door The current Kent Reman Facility floor plan. Along with our Reman HQ, we have three other locations that can ramp up for new reman work. Confidential Page 8
- 9. Reman puter ating passing r. ment in Extended Test Fixture: Allows for long-term testing for complaints that Automated packaging. can not be bench duplicated. Confidential Page 9
- 10. En g in e e r i n g Fl e x i b i l i ISS can understand such a diverse array of products because we have a staff of electrical, mechanical, software, manufacturing, validation and quality engineers in house. We also use contract engineering resources as needed. We have dozens of other past model service programs that we support with complete turnkey engineering services. In the event that a critical component goes end of life ISS can assume full responsibility for all engineering and quality functions. For example, on our other programs if a component becomes unavailable ISS initiates the redesign of the board to accommodate a new component and follows that process all the way through from initial design to validation testing and finally to Product Warrant Submission. Confidential Page 10
- 11. t y Manufacture We have a staff of electrical, mechanical, software, manufacturing, validation and quality engineers in-house. They can operate as extensions of your own engineering team. ISS engineering is focused on assisting our customers solve Our engineering team understands every step of the any of their product engineering problems in a timely product realization process. We meet all of our customer’s manner. We can take a customer’s existing product and critical product characteristics and documentation requests. build it exactly to their print. We have in-house Solidworks 3D modeling and prototyping If there are quality problems with their current product, capabilities. We have extensive knowledge of manufacturing we have the expertise to trouble shoot those issues and processes. We are able to transfer, consolidate, improve, or ensure they aren’t present when we start production. build new tooling, test fixtures, jigs, and complete work cells. This work is done domestically at our ISS facilities. If there are no prints or specifications available, we have the capabilities to test and reverse engineer any product Before any products are sent to the customer ISS based off samples. engineering will work with the customer to determine a proper validation/verification plan, and we will ensure that We work with our customer, their current vendors, and the product passes all tests with flying colors. ISS is able to many of our internal/external resources to help transition expedite this whole realization process while still meeting and realize these programs very quickly. the strictest quality and documentation requirements. Confidential Page 11
- 12. Sou rc i n g Ex p e r i e n c e ISS can be a Through the years ISS has developed extensive experience identifying, qualifying, auditing, and managing suppliers primary or that can deliver the breadth, quality and low cost that your company seeks. We now have trusted relationships supplementary with dozens of proven suppliers who can deliver scalable volumes, from a few hundred to a hundred thousand. source for virtually Source Management: any low volume/ ISS can manage every stage of the manufacturing process, including: high mix electro- • Physically visiting and inspecting the manufacturing plant mechanical part before production, including inspecting plant’s current product samples that your company • Inspecting and verifying prototype product before needs. production • Providing the plant specific instruction to ensure production meets our quality standards • Inspecting and verifying initial production run for product Manufacturing to the TS quality Standard: Every part that ISS manufactures • Performing return audits to the plant to continually verify must adhere to our ISO/TS production meets our standards 16949:2009-based quality processes. Every item is meticulously documented in our NPI (New • Ensuring all packaging meets the client’s requirements Product Introduction) Process to ensure that everything we make • Performing final quality inspection at our Portland or Kent consistently meets or exceeds the form, fit and function of the OE part ISS facility to ensure the parts meet our TS standards we are designing from. Every new client will receive the exact same level of consistent quality that we provide to GM at a Tier-One level. ISS can help streamline every stage of product realization. Confidential Page 12
- 13. ISS has the supplier network, Engineering capability, re-validation expertise and experience to source every component typically utilized Manufacture in Electronic and Electro-mechanical Automotive Products. This includes complete Printed Circuit Boards (PCB’s) and component Integrated Circuits (IC’s). Our facilities at two of the seven largest ports on the West Coast make us the perfect strategic location for delivering product sourced from Eastern Asia. Our clients have been able to save time and improve quality by relying on us and our decades-tested network of overseas suppliers. Thanks to the specialized expertise we have developed, we offer the best pricing, selection, quality and speed to market possible. Confidential Page 13
- 14. Ma nu f a c t u r i n g H Q Co r p o r a t e H Q Portland, Oregon Samples of tooling from our in-house tooling facility that ISS uses to speed the process of manufacturing. Because ISS performs this tool making in- house, it gives us the flexibility to shave off weeks from standard tooling modification and production for our clients. Confidential Page 14
- 15. This location specializes in sourcing, importing, engineering, manufacturing, distrubtion and logistics. Manufacture • On-site engineering staff • On-site tool manufacturing facilities • On-site sourcing and logistics staff • On-site incoming inspection capabilities for all foreign-sourced product • EDI fulfillment capabilities Instrument being • Sub-assembly capabilities assembled in our Portland • ISO9001:2008; ISO/TS 16949:2009 facility for Standard Harley Davidson. Confidential Page 15
- 16. Tr a n s i t i o n Ex p e r t i s e Transitioning an existing product line is much different from launching a new program. It involves everything ISS uses a number of project management tools to coordinate the trans from managing complicated relationships with other vendors to re-balancing inventories to re-tooling to reorganizing staff, plus a hundred other challenges. We have helped manufacturers through the transition process numerous times. Although each time is different, our experience has helped us learn how to ask the right questions and develop the right processes to optimize Total Cost Management. We use this “Transition Template” for all business transfers. For example, if a client asks us for remanufacturing services, we ask them if they also want to cut costs and simplify part sourcing, warranty exchange, and perhaps distribution. We work closely with your tier-one and tier-two suppliers, buyers, planners, logistics team and engineers to make it easy. It’s second nature to us—we too are tier-one and tier-two suppliers, and we have our own buyers, planners, logistics team and engineers on staff fully trained in product transitions. As a result, every major product transition we have managed in the past decade has been a success. Over the years, ISS has managed • ISS manufactures under a li • ISS remanufactures tens of 1990’s, ISS has adapted its p lowest cost. • ISS manufactures thousand • ISS also manufactures and Confidential Page 16
- 17. Recent Successes In the past year ISS has been awarded several large sition of a product line. This is an actual GAANT chart from a past project. contracts from major vehicle and parts manufacturers. Although we are not at liberty to disclose details, the volume is substantial. They involve the remanufacture and manufacture of a variety of: • Instrumentation • HVAC controls • Electronic control modules • Fuel systems ISS was selected in each case against the best competitors in the business on the basis of: • Financial Viability • Product Quality • Organizational Depth • Delivery Lead Times • Reman Capabilities • IT Infrastructure • Reporting & Data Management • Pricing ISS knows how to push through product transitions. d a number of major product transitions for GM and its Tier-One suppliers. The following are some examples: icense agreement thousands of Genuine GM Parts that it ships directly to distributors. f thousands of radios and instrument clusters under warranty for GM/Delphi. Going from one of nearly a hundred reman centers in the processes so that it is now one of seven. It consistently ranks highest among those centers in a number of key benchmarks, including ds of fuel sensors that ship directly to GM dealerships via orders processed through EDI. ships thousands of fuel sensors that ship via pallet directly to GM customers. Confidential Page 17
- 18. Po t e n t i a l Pro g r a m s Power Window PRNDL High-Content LCD Display Switch Indicator Rear View Mirror Power Antenna Fuel Pump Fuel Sender Fuel Delivery Module Electronic Connectors & Interior Dash & Wire Harness Body HVAC Control Connector Housings Console Switches Control Module Confidential Page 18
- 19. Reman Manufacture Instrument Cluster (Complete) Round Case Gauge Speedometer , Tachometer, Other Operator Interface System Instrument Cluster Components Air Cores (One Inch & Mini) Air Pressure Ammeter Electrical & Mech Gauges Fuel Level Mechanical Odometer Audio Oil Pressure Let’s talk about Oil Temperature Pointers Replacement Lenses where you see Speedometer Tachometer the biggest Voltmeter Water Temperature opportunities Coolant Level Probe to partner with ISS to supply Temperature Sensor high mix/low Ignition Coil volume electro- mechanical parts Pressure Sensors Pickup Coil Distributor Cap s for manufacture or reman. Confidential Page 19
- 20. Fo c u s Typical Parts Supplier ISS Key Contacts Scott Haugen President Unrelated Unrelated Unrelated Unrelated Electrical- Portland, OR parts parts parts parts mechanical parts shaugen@instrumentsales.com 800-333-7976 x358 Lawrance Griffiths Director Business Development Detroit, MI Value Add Engineering Sourcing Manu- Distribution Reman & lgriffiths@instrumentsales.com (Reman or Engineering or facturing Exchange 248-910-1581 Sourcing or Manufacturing, etc) Jeff Eilers Product Realization Manager Output Output Output Output Output to to to to to Output to Portland, OR market market market market market market jeilers@instrumentsales.com 800-333-7976 x337 Since 1949 ISS has maintained a business strategy that is focused on instrumentation, sensors, and other mechanical-electronic equipment. It is the only thing we do. That laser-like focus is the reason we are able to offer our unique levels of flexibility, experience, and product transition expertise. Our business strategy is to do one kind of product and do it extremely well, delivering it in whatever way our clients need. Corporate Headquarters Because of that focus, we make it easy for companies like yours. Portland, Oregon Flexibility | Experience Tr a n s i t i o n E x p e r t i s e | F o c u s InstrumentSales.com Portland • Seattle • Denver • Phoenix • Detroit Confidential