IT Essentials (Version 7.0) - ITE Chapter 6 Exam Answers

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IT Essentials (ITE v6.0 + v7.0) Chapter 6 Exam Answers 100%
Users in a recently installed wireless network are complaining of slow data transfer and
frequent loss of connectivity. The technician checks that the wireless security is correctly
implemented, and there is no evidence of unauthorized users on the network. Which two
problems might the technician suspect? (Choose two.)
 There is interference from outside sources.*
 The DHCP server is faulty.
 The wireless signal is too weak.*
 The antenna on the access point is too powerful.
 The network passwords need to be reissued to the users.
Explanation: Normally, the closer a wireless NIC is to an access point, the faster the
connectivity. This problem does not require the network password to be reissued. The
combination of the low bandwidth and the intermittent connectivity is pointing towards a weak
signal or interference from outside sources.
2. A wired network is undergoing several changes that could leave it vulnerable to connection
by unauthorized devices while the work is in progress. Which two temporary measures would
enable the authorized devices to continue to have network access but prevent unauthorized
devices from connecting? (Choose two.)
 Disable DNS.
 Disable SSID broadcast.
 Disable DHCP.*
 Subnet the network.
 Assign static IP addresses to the authorized devices.*
Explanation: Disabling DHCP and assigning static IP addresses only to authorized devices will
prevent unauthorized devices from automatically obtaining IP address information. Without
the correct IP address information, the unauthorized devices will not be able to communicate
over the network. Disabling DNS will result in all connected devices no longer automatically
being able to communicate with network resources by name (IP addresses would have to be
used.), but will not prevent unauthorized devices from connecting and enabling potentially
malicious access from occurring. Subnetting the network will change the range of IP
addresses used but not prevent unauthorized network access. Disabling SSID broadcasts is
only applicable to wireless networks, not wired networks.
HERE

3. What two default wireless router settings can affect network security? (Choose two.)
 The SSID is broadcast.*
 MAC address filtering is enabled.
 WEP encryption is enabled.
 The wireless channel is automatically selected.
 A well-known administrator password is set.*
Explanation: Default settings on wireless routers often include broadcasting the SSID and
using a well-known administrative password. Both of these pose a security risk to wireless
networks. WEP encryption and MAC address filtering are not set by default. The automatic
selection of the wireless channel poses no security risks.
4. A network technician is checking a computer to see if the DHCP client is working correctly.
The technician issues the ipconfig /all command. Which two parameters should the technician
review? (Choose two.)
 description
 default gateway*
 host name
 media state
 subnet mask *
Explanation: A DHCP server can provide several parameters such as IP address, subnet mask,
default gateway, and other optional parameters. The host name, media state, and description
are present even if a DHCP server is not found.
5. A technician is troubleshooting a problem where the user claims access to the Internet is
not working, but there was access to the Internet the day before. Upon investigation, the
technician determines that the user cannot access the network printer in the office either. The
network printer is on the same network as the computer. The computer has 169.254.100.88
assigned as an IP address. What is the most likely problem?
 The computer cannot communicate with a DHCP server.*
 The IP default gateway on the computer is incorrect.
 The network interface card driver needs to be updated.
 The router that connects this network to other networks is down.
Explanation: In a network employing dynamic IP addressing, if a computer cannot
communicate with the DHCP server to obtain an IP address, the Windows operating system
automatically assigns a link-local IP, which is in the range of 169.254.0.0 to 169.254.255.255.

In this case, the computer can only communicate with computers connected to the same
network within this IP address range.
6. A user can print to a printer that is on the same network, but the traffic of the user cannot
reach the Internet. What is a possible cause of the problem?
 The PC default gateway address is missing or incorrect.*
 The PC has an incorrect IP address.
 The network cable connected to the user PC is faulty.
 The NIC on the PC is faulty.
Explanation: The default gateway IP address is used to reach other networks, including the
Internet.
7. Port triggering has been configured on a wireless router. Port 25 has been defined as the
trigger port and port 113 as an open port. What effect does this have on network traffic?
 Any traffic that comes into port 25 allows outgoing port 113 to be used.
 All traffic that is sent into port 25 to the internal network will also be allowed to use port 113.
 Any traffic that is using port 25 going out of the internal network will also be allowed to
transmit out port 113.
 All traffic that is sent out port 25 will open port 113 to allow inbound traffic into the internal
network through port 113.*
Explanation: Port triggering is used to allow inbound traffic through the firewall based on
outbound traffic. The trigger occurs when an application makes use of a specific port on the
internal network. An external port on the firewall is then opened. This allows for temporary
passage of traffic through inbound ports to a specific device.
8. A PC is not able to connect to a wired network. Pinging the loopback address is successful,
but the gateway cannot be reached. On the network switch all the interface lights are on,
except for the interface connected to the PC. The LED on the network card is off. What is the
most likely cause of this problem?
 The gateway needs to be fixed.
 The network cable is faulty.*
 The network switch is faulty.
 The PC has an incorrect IP address for the DNS server.
Explanation: The network card is working if the loopback address can be pinged. The LED on
the network card being off points towards a faulty cable or a bad connection.
9. The current IP configuration of a small company is done manually and is time-consuming.
Because of increased network growth, a technician needs a simpler way for IP configuration of
workstations. Which service would simplify the workstation IP configuration task?
 APIPA
 DHCP*
 DIPS
 ICMP
Explanation: In networks with more than a few hosts, DHCP simplifies the addressing process.
A DHCP server automatically assigns host IP addresses.

10. A technician troubleshooting a network problem has used CLI commands to determine that
a computer has not been allocated a correct IP address from the DHCP server. Which
command can the technician use to solve this problem?
 ping
 ipconfig/release
 tracert
 ipconfig/renew*
Explanation: The command ipconfig/renew will cause the computer to request a new IP
address from the DHCP server. The command ipconfig/release will remove the current IP
address but will not request a new address. The commands ping and tracert are used to test
network connectivity.
11. Which network protocol is used to automatically assign an IP address to a computer on a
network?
 FTP
 DHCP*
 ICMP
 SMTP
 APIPA
Explanation: A Dynamic Host Configuration Protocol (DHCP) server automatically assigns IP
addresses, simplifying the addressing process. FTP manages file transfers. SMTP sends
email. ICMP is a messaging protocol that is used in troubleshooting. APIPA is Automatic
Private IP Addressing, a Windows operating feature that allows DHCP clients to obtain
addresses even when a DHCP server is not present.
12. What security technique could provide secure access to a server located in a small office
without the expense of implementing a DMZ or purchasing a hardware firewall?
 implement hash encoding for all wireless devices
 implement MAC address filtering
 implement port forwarding*
 implement basic security on all wireless access points
Explanation: Port forwarding provides a rule-based method to direct traffic between devices on
separate networks. This method provides access to devices across the Internet in a less
expensive way than using a DMZ.
13. A group of users is unable to connect to the network. When testing several of the PCs and
issuing the command ipconfig, the technician notices that all of them have an IP address in
the 169.254.x.x range. What is the most likely cause of this problem?
 The Internet connection is down.
 The DHCP server is not operational.*
 The gateway address is incorrect.
 The DNS server is not operational.
Explanation: If the PCs are not able to connect to a DHCP, they will be allocated an IP address
within the range 169.254.0.0 – 169.254.255.255.
14. What is the correct compressed format of the IPv6 address
2001:0db8:eeff:000a:0000:0000:0000:0001?
 2001:db8:eeff:a::1*

 2001:db8:eeff:a:1
 2001:db8:eeff:a::0001
 2001:db8:eeff:a:::1
Explanation: There are two rules for IPv6 address compression. Rule 1: leading zeros in any
hextet can be removed. Rule 2: contiguous hextets of all zeros can be compressed to a double
colon. Rule two can only be applied once.
15. What is the proper CIDR prefix notation for a subnet mask of 255.0.0.0?
 /8*
 /16
 /24
 /32
Explanation: The proper CIDR notation for a subnet mask of 255.0.0.0 is /8. This is because
the /8 indicates that the first eight bits of the subnet mask are set to binary 1.
16. A technician is configuring the channel on a wireless router to either 1, 6, or 11. What is
the purpose of adjusting the channel?
 to disable broadcasting of the SSID
 to enable different 802.11 standards
 to provide stronger security modes
 to avoid interference from nearby wireless devices*
Explanation: Channels 1, 6, and 11 are selected because they are 5 channels apart. thus
minimizing the interference with adjacent channels. A channel frequency can interfere with
channels on either side of the main frequency. All wireless devices need to be used on
nonadjacent channels.
17. Which network server is malfunctioning if a user can ping the IP address of a web server
but cannot ping the web server host name?
 the DNS server*
 the DHCP server
 the FTP server
 the HTTP server
Explanation: If pings are successful to an IP address but not to a host name, then the problem
may be that a DNS server cannot be accessed.
18. Multiple users report that the workstations are assigned a 169.254.x.x IP address. The
users are able to communicate only between each other. What is a possible solution?
 Restart the DNS server.
 Statically configure a default gateway on each workstation.
 Verify the network cable on all user machines.
 Restart the DHCP server.*
Explanation: When a network device automatically obtains the IP address 169.254.x.x, it is
unable to receive an IP address from a DHCP server. The DHCP server should be restarted to
ensure that it is operational.
19. An administrator deploys wireless access points across the office to provide wireless
network connectivity to users. Each workstation receives an IP address via DHCP. After a file

server with a static IP is connected to the wired network, the administrator receives an IP
address conflict message. What is a possible solution?
 Restart the DHCP server.
 Change the IP address of the file server with the ipconfig /release and ipconfig /renew
commands.
 Change the static IP configured on the file server.*
 Connect the file server to the wireless network.
Explanation: If an IP address conflict message is displayed, then a single IP address is being
used more than once on the same network. To solve this issue, the administrator needs to give
a different static IP address to the server on the network.
20. A workstation has been moved from the first floor to the fifth floor within an organization.
The user is now reporting that the workstation cannot connect to the network. A technician
suspects that the workstation could not obtain an IP address from a DHCP server. What is a
possible cause of the problem?
 An IP address conflict occurred.
 The DHCP server is misconfigured.
 The workstation has been configured with a static IP address.*
 The default gateway address is misconfigured on the workstation.
Explanation: In most cases in an organization, when a computer is moved from one
department to another, it needs a new IP address to connect to the network. When a computer
is configured with a static IP address, it will not initiate the process of obtaining a new IP
address from DHCP servers.
21. A device has been assigned the IPv6 address of
2001:0db8:cafe:4500:1000:00d8:0058:00ab/64. Which is the host identifier of the device?
 2001:0db8:cafe:4500:1000:00d8:0058:00ab
 2001:0db8:cafe:4500
 1000:00d8:0058:00ab*
 00ab
Explanation: The address has a prefix length of /64. Thus the first 64 bits represent the
network portion, whereas the last 64 bits represent the host portion of the IPv6 address.
22. Which IPv6 address represents the most compressed form of the IPv6 address
2001:0db8:cafe:0000:0835:0000:0000:0aa0/80?
 2001:0db8:cafe:0000:0835::0aa0/80
 2001:db8:cafe:0000:0835::aa0/80
 2001:0db8:cafe:0000:0835::0aa/80
 2001:db8:cafe::0835::aa0/80
 2001:db8:cafe:0:835::aa0/80*
Explanation: There are two rules that exist to help in the reduction of the number of digits
within an IPv6 address: Rule 1 is used to remove any leading 0s. After applying rule 1 to
2001:0db8:cafe:0000:0835:0000:0000:0aa0/80, we calculate the outcome as
2001:db8:cafe:0:835:0:0:aa0/80. Rule 2 is used to replace any group of consecutive zeros once
throughout the IPv6 address. After applying rule 2 to 2001:db8:cafe:0:835:0:0:aa0/80, we
calculate the outcome as 2001:db8:cafe:0:835::aa0/80.

23. After having talked to the customer, a network technician suspects that an invalid IP
address is the most likely cause of a network issue. Which step of the troubleshooting process
does this represent?
 Identify the problem.
 Test the theory to determine the cause.
 Establish a theory of probable cause.*
 Establish a plan of action to resolve the problem and implement the solution.
Explanation: Before a solution can be proposed or tested, the technician has to first talk to the
customer to identify the problem, and establish a theory of probable cause.
24. Which filtering method uses the physical address to specify exactly which device is
allowed or blocked from sending data on a network?
 MAC address filtering*
 port forwarding
 port triggering
 whitelisting
Explanation: MAC address filtering specifies exactly which device MAC addresses are allowed
to or blocked from sending data on your network.
25. How many bits are used to represent an IPv6 address?
 128*
 48
 32
 12
26. How many bits are used to represent the host address of a computer with the IP address of
192.168.1.25 and a subnet mask of 255.255.255.0?
 8*
 48
 32
 12
 8*
 48
 32
 4
 8*
 128
 32
 4
29. How many bits are used to represent the network address of a host with an IP address of
 16*
 128
 32

 4
30. How many bits are used to represent the network address of a host with an IP address of
 16*
 128
 32
 42
31. How many bits are used to represent the OUI part of the MAC address of a NIC card?
 24*
 8
 128
 42
32. How many bits are used to represent the OUI part of the MAC address of a NIC card?
 24*
 8
 128
 64
33. How many bits are used to represent a MAC address?
 48*
 8
 128
 64
34. How many bits are used to represent a MAC address?
 48*
 128
 8
 132
IT Essentials v6.0:
1. What would be a reason for a computer user to use the Task Manager Performance tab?
 to increase the performance of the CPU
 to view the processes that are running and end a process if needed
 to view the services that are currently running on the PC
 to check the CPU usage of the PC *
2. Which feature in Windows 7 and 8 allows a user to temporarily view the desktop that is
behind open windows by moving the mouse over the right edge of the taskbar?
 Peek*
 Snap
 Shake
 Search
 jump lists
 thumbnail previews
3. What is the minimum amount of RAM and hard drive space required to install 64-bit
Windows 8 on a PC?
 1 GB RAM and 10 GB hard disk space

 2 GB RAM and 20 GB hard disk space*
4. After upgrading a computer to Windows 7, a user notices that the UAC (User Account
Control) panel appears more frequently. How can the user reduce the frequency with which the
UAC appears?
 Reinstall all user programs in Compatibility Mode.
 Replace the graphics card with one that meets the minimum hardware requirements for
Windows 7.
 Lower the UAC setting in the Change User Account Control settings dialog box of the User
Accounts control panel.*
 In the Performance Options dialog box of the Performance Information and Tools control
panel, choose Adjust for Best Performance.
5. Which Windows utility allows Windows 7 and 8 users to quickly and easily share files and
folders?
 HomeGroup*
 Action Center
 Services
 Device Manager
6. Which Windows administrative tool displays the usage of a number of computer resources
simultaneously and can help a technician decide if an upgrade is needed?
 Services
 Event Viewer
 Component Services
 Performance Monitor *
7. Which type of startup must be selected for a service that should run each time the computer
is booted?
 automatic*
 boot
 manual
 start
 startup
8. Which Windows tool allows an administrator to organize computer management tools in
one location for convenient use?
 Task Scheduler
 Services console
 Performance Monitor console
 Microsoft Management console *
9. To which category of hypervisor does the Microsoft Virtual PC belong?
 Type 1
 Type 2*
 Type 3
 Type 4
10. What are two advantages of using PC virtualization? (Choose two.)

 It protects the host machine from viruses attacks.
 It allows multiple operating systems to run on a single PC simultaneously.*
 It boosts the performance of the host machine through virtualization.
 It can provide cost savings.*
 It allows network threat identification.
11. A college uses virtualization technology to deploy information security courses. Some of
the lab exercises involve studying the characteristics of computer viruses and worms. What is
an advantage of conducting the lab exercises inside the virtualized environment as opposed to
using actual PCs?
 The lab exercises are performed faster inside of the virtualized environment.
 The virtualization environment has better tools to develop mitigation solutions.
 Virus and worm attacks are more easily controlled in a virtualized environment, thus helping
to protect the college network and its devices from attack.*
 The viruses and worms will have limited functionality inside the virtualized environment.
12. A software engineer is involved in the development of an application. For usability tests,
the engineer needs to make sure that the application will work in both Windows 7 and
Windows 8 environments. The features and functions must be verified in the actual OS
environment. The engineer is using a Windows 7 workstation. What two technologies can help
the engineer achieve the usability tests? (Choose two.)
 dual boot*
 two separate CPUs
 storage redundancy
 client-side virtualization*
 two separate hard disks
13. A technician needs to use an application that is not supported by Windows operating
systems on the PC. How can the technician make this application run on the PC?
 Use the Windows Compatibility mode.
 Install the application with elevated permissions as administrator.
 Create a virtual machine with an operating system that supports the application.*
 Install the application in safe mode.
14. What preventive maintenance action should be taken to help improve system security?
 Automate any antivirus scanners.*
 Defragment the hard drive.
 Perform backups regularly.
 Error check the hard drive.
15. Which Windows 7 feature would an administrator use to configure a computer to delete
temporary files from the hard drive at 3:00 AM each day?
 Disk Cleanup
 Task Scheduler*
 Device Manager
 Computer Management
16. Which command is used from the Windows command prompt to schedule a program to run
at a specific time?
 AT*
 CMD
 TASKLIST

 TASKKILL
17. When troubleshooting a printer problem, a technician finds that the operating system was
automatically updated with a corrupt device driver. Which solution would resolve this issue?
 Roll back the driver.*
 Restart both the computer and the printer.
 Scan the downloaded driver file with a virus scanner.
 Upload the correct driver to the printer.
18. Which two Windows utilities can be used to help maintain hard disks on computers that
have had long periods of normal use? (Choose two.)
 Disk Cleanup*
 Disk Maintenance
 Disk Defragmenter*
 Disk Partition
 Disk Format
19. What is a common step that a technician can take to determine the cause of an operating
system problem?
 Boot into Safe Mode to determine if the problem is driver related.*
 Test the power supply.
 Document the time spent to resolve the problem.
 Check the fan connections and ensure the fan is working properly.
20. Which question is an open ended question that could be used when helping a customer
troubleshoot a Windows problem?
 Can you boot the operating system?
 Have you changed your password recently?
 Do you get a login prompt when the computer boots?
 What programs have you installed recently? *
21. A user reports that logging into the workstation fails after a display driver has been
updated. The user insists that the password is typed in correctly. What is the most likely cause
of the problem?
 The password has changed.
 The Caps Lock key is set to on.*
 A display driver update failed.
 The display setting has changed after a driver update.
22. A user reports that a video editing program does not work properly after a sound mixing
program is installed. The technician suspects that a compatibility issue might be the cause of
the problem. What should the technician do to verify this theory?”
 Update Windows OS.
 Update the video editing software.
 Uninstall the sound mixing software.*
 Check if an update of the sound mixing software is available.
23. A user reports to a technician that his computer freezes without any error messages. What
are two probable causes? (Choose two.)
 An update has corrupted the operating system.*
 A process is not using enough system resources.
 The power supply is failing.*
 The MBR is corrupted.

 The boot order is not set correctly in BIOS.
24. A technician is trying to fix a Windows 7 computer that displays an “Invalid Boot Disk”
error after POST. What is a possible cause of the error?
 The boot.ini file is corrupt.
 The ntldr.exe file is corrupt.
 The ntdetect.com file is corrupt.
 The boot order is not set correctly in the BIOS.*
Older Version:
25. Which network device makes forwarding decisions based on the destination MAC address
that is contained in the frame?
 repeater
 hub
 switch*
 router
26. A customer is considering a multipurpose device to create a home network. Which three
devices are usually integrated into a multipurpose network device? (Choose three.)
 email server
 router*
 switch*
 web server
 wireless access point*
 print server
27. Which technology would be recommended for a business that requires workers to access
the Internet while visiting customers at many different locations?
 ADSL
 VPN
 cellular*
 ISDN
28. When is a dial-up connection used to connect to an Internet provider?
 when a high-speed connection is provided over a cable TV network
 when a digital connection is provided using ISDN
 when a regular telephone line is used*
 when a cellular telephone provides the service
29. Which type of connection to the Internet is capable of the fastest transfer rates?
 ISDN BRI
 dial-up
 ISDN PRI
 cable*
30. Which statement describes the logical topology for a LAN?
 It describes how computers access the LAN medium.*
 It depicts the locations of main routers and switches in a LAN.
 It lists the number of computers, routers, and switches on the LAN.
 It defines how computers connect to a LAN.

31. ABC Company requires preventive maintenance for all local network cabling once a year.
Which task should be included in the preventive maintenance program?
 Replace all labeling on the cables.
 Replace all cable supports to prevent loose attachment points.
 Disconnect and reconnect all patch cables.
 Inspect all patch cables for breaks.*
32. What is an example of network maintenance?
 immediately turning off a network device if the network device is making an unusual sound
 educating users on IT policies and procedures*
 using cable supports to identify the devices to which the cables are connected
 not doing preventive maintenance regularly if the maintenance interrupts network activity
33. Which technology is most often used to connect devices to a PAN?
 Bluetooth*
 IEEE 802.11n wireless
 fiber optic cabling
 coaxial cabling
34. Which three layers of the OSI model map to the application layer of the TCP/IP model?
(Choose three.)
 data link
 application*
 network
 transport
 physical
 session*
 presentation*
35. A device has an IPv6 address listed as 2001:0DB8:75a3:0214:0607:1234:aa10:ba01. What
is the interface ID of the device?
 ba01
 0607:1234:aa10:ba01*
 2001:0DB8:75a3
 2001:0DB8
36. What is a characteristic of the UDP protocol?
 low overhead*
 error correction
 guaranteed delivery
 end-to-end establishment before delivery
37. What would be a disadvantage of configuring a wireless router or access point to operate
only in accordance with the 802.11g protocol standard?
 802.11a wireless devices will not be able to connect to the wireless network.*
 The 802.11g standard does not support static IP addressing.
 The 802.11g standard does not support advanced network security features.
 Using only 802.11g will cause multiple SSIDs to be broadcast.
38. What is the maximum segment length that is specified by the 1000BASE-T standard?
 1640 ft (500 m)
 984 ft (300 m)
 328 ft (100 m)*

 3280 ft (1000 m)
 607 ft (185 m)
39. Which two characteristics describe Ethernet technology? (Choose two.)
 It is supported by IEEE 802.3 standards.*
 It is supported by IEEE 802.5 standards.
 It typically uses an average of 16 Mb/s for data transfer rates.
 It uses a ring topology.
 It uses the CSMA/CD access control method.*
40. Which three factors are reasons for a company to choose a client/server model for a
network instead of peer-to-peer? (Choose three.)
 The company network requires secure access to confidential information.*
 Each user understands how to safely share files across a network.
 All employees passed a strict background check as part of the corporate hiring practices.
 The data gathered by the employees is critical and should be backed up on a regular basis.*
 The network is small with fewer than eight users.
 The users need a central database to store inventory and sales information.*
41. What benefit is provided by a computer data network?
 increased security
 decentralized administration
 resource sharing*
 simplified troubleshooting
42. When would a printer be considered a network host?
 when it is connected to a workstation
 when it is connected to a laptop
 when it is connected to a switch*
 when it is connected to a PC
43. What is identified by the 100 in the 100BASE-TX standard?
 the maximum cable distance in meters
 the series number of the standard
 the maximum number of network nodes
 the maximum bandwidth in Mb/s*
44. A user installs a new gigabit NIC in a PC. The user notices that the data transfer rate is
much slower than expected. What should the user do to fix the problem?
 Change the NIC duplex setting from half duplex to full duplex.*
 Disable sleep mode.
 Disable hibernation mode.
 Change the value assigned to the NIC wake-on-LAN setting.
45. A company adds a few refurbished computers to a network. The company finds, however,
that the refurbished computers perform significantly worse than the original networked
computers do. The original computers performed much faster with applications that required
the transfer of data over the network. What should the company technicians do?
 Check if the refurbished computers are using a VPN.
 Check if the network interface cards in the refurbished computers are limited to 10 Mb/s.*
 Check if subnet mask is correct.
 Check if the gateway address is correct.

46. A user notices that the data transfer rate for the gigabit NIC in the user computer is much
slower than expected. What is a possible cause for the problem?
 The NIC is configured to use both IPv4 and IPv6 at the same time.
 The NIC duplex settings have somehow been set to half-duplex.*
 The NIC wake-on-LAN setting is misconfigured.
 Hibernation mode is causing the NIC to shutdown unexpectedly.

IT Essentials (Version 7.0) - ITE Chapter 6 Exam Answers

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IT Essentials (Version 7.0) - ITE Chapter 6 Exam Answers