IT Industrialization Part 3
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Siemens IT Solutions and Services provides industrialized IT service provision focused on quality, transparency, reliability, flexibility, and low prices. Some negative associations with industrialization include a lack of customer recognition, rigid requirements, and unsatisfied workers. However, industrialization allows consistent high quality to be delivered globally at low prices through process automation and benchmarking to leaders like car manufacturers. Customers are encouraged to let their IT providers handle backend operations so they can focus on their needs.
IT Industrialization Part 3
- 1. Siemens IT Solutions and Services IT Industrialization and beyond Industrialization - Part III - Copyright © Siemens AG 2010. All rights reserved. Page 1 June-10 Siemens IT Solutions and Services
- 2. Industrialization - Index 1 The Heart of our Service Provision 2 Negative Associations 3 The Benefits 4 Contact Copyright © Siemens AG 2010. All rights reserved. Page 2 June-10 Siemens IT Solutions and Services
- 3. IT Industrialization – The Heart of our Service Provision Quality Transparency Comparability Choice Reliability Flexibility Copyright © Siemens AG 2010. All rights reserved. Page 3 June-10 Siemens IT Solutions and Services
- 4. Industrialization – Negative Associations The Company does not recognize my needs Does not fit my requirements Factory instead of interesting showrooms No Customer responsibility feeling Unsatisfied workers Bad service Employees do not identify with their products Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 4 June-10 Siemens IT Solutions and Services
- 5. Industrialization – The Benefits Industrialization is part of our daily life. Separation of customer experience and production High availability Low prices No surprises Consistent quality Global availability of products Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 5 June-10 Siemens IT Solutions and Services
- 6. Industrialization – The Benefits An Example… Do you worry where your car manufacturer installs its airbag sensor? Possibly not, but it needs to work at 100% perfection! IT Industrialization allows us to provide you the highest quality at the lowest price. Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 6 June-10 Siemens IT Solutions and Services
- 7. The Benefits: Customer Interface Are you worried how your Internet search engines get the sites you are looking for? Or are you simply searching: Direct keyword entry Quick and clear result presentation Most relevant results first Just let your provider take care of anything else Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 7 June-10 Siemens IT Solutions and Services
- 8. What means Industrialization to us? Industrialized service provision is a mindset We benchmark ourselves to the leaders in industrial production – e.g. car manufacturers We automate processes wherever possible We do everything to provide our customers the same outstanding quality as usual Industrialization Copyright © Siemens AG 2010. All rights reserved. Page 8 June-10 Siemens IT Solutions and Services
- 9. Industrialization and beyond This presentation is part of a series of Industrialization topics. If you would like to know more, please continue with “Part IV – How we work together”. Part I – Challenges of our Customers Part II – Our Promise Part III – Industrialization Part IV – How we work together Part V – Answers for our Customers Copyright © Siemens AG 2010. All rights reserved. Page 9 June-10 Siemens IT Solutions and Services
- 10. You want to know more? Just contact: Andreas Degenhardt Head of Global Application Management Siemens AG Siemens IT Solutions and Services Otto-Hahn-Ring 6 81739 Munich Germany Phone: +49 (89) 636-46500 andreas.degenhardt@siemens.com www.twitter.com/applicationmngt Copyright © Siemens AG 2010. All rights reserved. Page 10 June-10 Siemens IT Solutions and Services