Itil v3 quick reference guide
- 1. XaSystems . ITIL Consultants • Accredited ITIL Education Provider ITIL v 3.0 Quick Reference Card ITIL version 3 has arrived! With it comes an emphasis on service orientation, a perspective sometimes overlooked when considering the very popular process-centric Service Support and Service Delivery portions of the original library. ITIL v3 repackages the library - making greater use of its content - into a full lifecycle view. There is a real focus on the alignment of IT with the Business, on the management of IT throughout the entire service lifecycle, and on the importance of creating business value. The New Books... What’s Inside... Service Strategy A guide to developing the principles of service Business Service Management management into a strategic asset. The framework Portfolio Management will help develop internal and external markets, Risk Management service assets, the service catalog, and Organizational Development implementation strategies. Financial Management Service Design A guide to developing services and service Service Level Management management. The framework will assist in the Availability Management development of valuable, recoverable customer Information Security Management services with achievable levels, standards, and Supplier Management regulations. The design guidance will process service Capacity Management strategies into a catalog of managed services. IT Service Continuity Management Service Transition A guide to developing the methods for transitioning Change Management requests for changes to the developed services into Asset and Configuration Management the live environment. The framework will assist in the Release and Deployment Management development of processes that minimize disruption Service Validation and Testing to the environment through the establishment of Evaluation controlled processes developed from the Knowledge Management requirements in the Strategy framework and created from the design framework. Service Operations A guide to developing the practices involved in the Incident Management management of service operations. The framework Problem Management will provide methods to stabilize services and allow ©2007. Xa Systems, LLC. All rights reserved. 200707EDU01 Event Management for changes. Proactive and reactive control Request Fulfillment perspectives are illustrated and management is given Access Management the information to make more intelligent decisions to optimize the service lifecycle. Continual Service Improvement A guide to developing the skills necessary to shape the quality of the service delivery and increase the value of the service to the customer; the framework utilizes ISO models as the feedback system. Xa Systems, LLC 1033 Sterling Road Suite 204 Herndon, VA 20170 (703) 766-5049 www.xasystems.com info@xasystems.com
- 2. XaSystems . ITIL Consultants • Accredited ITIL Education Provider ITIL v 3.0 Quick Reference Card From Version 2 to Version 3: Where is it Now? Service Strategy Business Service Management Portfolio Management Risk Management Organizational Development Financial Management Version 2 Service Design Service Catalog Management Service Delivery Book Service Level Management Service Level Management Capacity Management Financial Management Availability Management It Service Continuity Management Capacity Management Information Security Management Availability Management Supplier Management Service Transition Transition Planning & Support Change Management Service Asset and Configuration Management Release and Deployment Management Version 2 Service Validation and Testing Evaluation Knowledge Management Service Support Book Service Desk Function Service Operations Event Management Incident Incident Management Incident Service Request Request Fulfillment Problem Problem Management Configuration Access Management ©2007. Xa Systems, LLC. All rights reserved. 200707EDU01 Operational Activities Change Service Desk Function Release Continual Service Improvement 7 Step Improvement Process Service Reporting Service Measurement Return on Investment for CSI Business Questions for CSI denotes new concept in version 3 Relationship Management Xa Systems, LLC 1033 Sterling Road Suite 204 Herndon, VA 20170 (703) 766-5049 www.xasystems.com info@xasystems.com