Johna Fields Resume
- 1. JOHNA FIELDS 114 E New York Street; Fortville, IN 46040 317-435-6151; fieldsjohna@gmail.com OPERATIONAL MANAGER Experienced leader who undertakes difficult challenges, effectively manages tasks and personnel, and delivers superior results. Possesses experience and skills to manage low, medium and high volume locations with regional and national retailers, including multi-store management experience. Effectively leads teams to provide excellent customer service, maintain operational compliance and exceed financial results in a fast-paced setting. Recent MBA graduate who provides an outstanding work ethic, company loyalty, and motivation to exceed company expectations. Competencies include: Human Resources, Customer Relations, Vendor Relations, Succession Planning, Sales, Forecasting, Strategic Planning, Task Management, Financial Documents, Inventory Management, and Service PROFESSIONAL EXPERIENCE CVS/Caremark. Feb 2005-Present Store Manager Responsible for leading teams to deliver outstanding customer service, execute operational tasks, and achieve positive financial results. Managed multiple locations within several districts to improve store performance. Exceeded company expectations on a balanced scorecard for 2013 that measures customer service scores, inventory management, and financial performance. Managed the region’s highest volume store and consistently produced superior profit margins Led teams in store remodels, relocations, inventories, makeovers, and employee training Participated in numerous leadership programs and courses for management development Bed, Bath and Beyond. Sept 2003-Feb 2005 Responsible for managing large departments, including direct vendor ordering, merchandising, layout planning and providing outstanding sales and service. Promoted within three months of service. Led teams to successfully open new location accurately under corporate deadline Managed district inventory teams to execute accurate inventory results Dunham’s Sporting Goods. March 1996-Sept 2003 District Manager 1998-2003; Store Manager 1996-1998 Responsible for managing store management teams in eleven stores in Indiana and Illinois. Worked closely with corporate leaders and store teams to produce high results in sales and operations. Solely responsible for most human resource and loss prevention applications along with team management. Improved district results to 1st in execution and 2nd in sales within first year Recruited and rebuilt teams in stores struggling to achieve company goals Trained and developed store managers who went on to become district managers Master of Business Administration Frostburg State University; Frostburg, MD