Kaizen customer service slides grahamphelps.com
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This document discusses the importance of internal customer service and continuous improvement (kaizen) in organizations. It notes that change is constant due to external events, organizational evolution, and shifting customer expectations and business demands. It advocates focusing on competence, knowledge, relationships, being easy to work with, inspiring confidence, and adding value in order to be responsive to change and survive, as noted by Charles Darwin.
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Kaizen customer service slides grahamphelps.com
- 1. www.grahamphelps.com Kaizen and Internal Customer Service Graham Roberts-Phelps
- 2. www.grahamphelps.com Change is the only constant • External events and shifts • Organisational evolution • Customer expectations • Business demands
- 3. www.grahamphelps.com Starting point Not what you do, but who you are.
- 4. www.grahamphelps.com Key focus points 1. Competence 2. Knowledge 3. Relationships 4. Easy to work with 5. Inspire confidence 6. Add value
- 5. www.grahamphelps.com • “It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change” Charles Darwin
- 6. www.grahamphelps.com Kaizen and Internal Customer Service Graham Roberts-Phelps