OnlineInfo2008wikis
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The document discusses setting up a wiki to facilitate knowledge sharing among staff at the Public Library of Vlissingen. It outlines the library's mission to provide tailored services and foster user participation. The library wanted to make better use of staff knowledge and expertise, so it decided to implement a wiki after a knowledge scan found the current intranet was not meeting staff needs. The document then provides details on what a wiki is and why it was chosen, and outlines a six step process for setting up the wiki, including planning, design, testing, launch, management and evaluation.
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OnlineInfo2008wikis
- 1. Putting Library2.0 into practice: setting up a wiki as a tool for knowledge sharing in a public library Online Information 2008 – 2 December 2008 – Karolien Selhorst – Public Library of Vlissingen
- 2. “ When competing hoard your knowledge, but when collaborating share it” (David Gurteen)
- 3. The Public Library of Vlissingen: mission (1) The Library of Vlissingen: Provides – apart from the main building - services for the nearby situated village, the local hospital and several schools (in a web1.0 world) Wants to be where (potential) users are => the customer-oriented digital library (in a web2.0 world) Aims to provide tailor-made services to its customers
- 4. The Public Library of Vlissingen: mission (2) The digital library of Vlissingen aims to: Stimulate user participation Be customer oriented Foster knowledge-sharing Make people information/media literate Work with ‘rich media’
- 5. Making use of hidden staff talent In order to realise those ambitions the library wants to make more and better use of hidden staff talent and facilitate knowledge sharing A ‘knowledge scan’ was organised One of the findings was that the intranet did not meet the needs of library workers
- 6. A wiki as intranet ‘alternative’ Despite the low popularity of the intranet, library workers indicated that they were eager to share knowledge through ‘a similar medium’ The idea for a wiki, essentially a knowledge-sharing tool, arose
- 7. What is a wiki? “ A wiki is a website that allows visitors to add, remove, edit and change content.” (Wikipedia) Wiki: ‘quick quick’ (in Hawaiian) Open or closed
- 8. Why wiki? Easy and quick to edit and update Anyone can make changes Low barrier for sharing Content is free-form Flexible and thus supports incremental knowledge creation …
- 9. Library wikis in practice Staff intranet: team collaboration and communication Co-operative projects and collaborative authoring Knowledge repository/KM tool Subject guide Planning space …
- 10. Setting up a wiki in six steps
- 11. Step 1: Planning Evaluation of workplace culture and environment Establishing the purpose and the scope of the wiki Early involvement of future users Identifying resources for creating and maintaining the wiki Choice of wiki software and wiki host
- 12. Step 2: Wiki design Lay-out/visual design: ‘look & feel’ of organisation Initial structure of the wiki ‘ Seeding’ initial content’ (no ‘empty box’) Creating documentation and policy rules for the wiki, the so-called ‘wikiquette’ , but do not focus on the ‘rules’! Assigning user roles and setting access controls Wiki sandbox
- 13. Step 3: Testing Careful selection of ‘test unit’ to run a pilot: early-adopters advocate wiki use Testing involved: testing basic functions, proofreading initial content, testing links, wiki usability Importance of involving future users: feedback
- 14. Step 4: Launching the wiki and training users Careful planning of training sessions: start with ‘early adopters’ and pay more attention to ‘slow adopters’ Create a good handbook Promotion: focus on advantages of wiki use (“What’s in it for me?”) and integrate it in daily work practices
- 15. Step 5: Managing & maintaining the wiki Appoint a ‘Wiki gardener’ : one person responsible for moderating discussions, reviewing content, reviewing wiki structure to make content easy accessible by everyone Technical support by external hosting company
- 16. Step 6: Wiki evaluation The evaluation of the implementation process The evaluation of the wiki: wiki statistics and user surveys
- 17. This is it!
- 18. The future: Question Manager At this moment, we are developing a software that will complement the wiki and support the way library staff deals with customer enquiries. Library service is based on teams of knowledge experts A revolutionary new way of working in a Dutch public library
- 19. Wiki lessons learned The success of a wiki depends on user contribution and enthousiasm Involve your end-users from the beginning ‘ Reward people’ for contributing to the wiki A wiki complements, but does not replace face-to-face sharing ‘ Seed’ the wiki Integrate the wiki in daily working practices
- 20. Thank you for your attention! Questions? [email_address]