Km2.0 in libraries
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The document discusses social knowledge management (KM) in libraries, focusing on a case study of the public library of Vlissingen to illustrate how KM can enhance customer service and internal collaboration among staff. It highlights the transition from traditional KM practices (KM 1.0) to more people-centric approaches (KM 2.0) that leverage social tools for knowledge sharing. The library's KM strategy includes conducting a knowledge audit, implementing a collaborative service model, and establishing an internal wiki to facilitate knowledge exchange among staff.
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