Kick Arse Collaboration Everywhere (with Confluence)
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The document discusses the adoption of Confluence for business collaboration, emphasizing 'kick-ass collaboration' which fosters openness and accountability. It highlights the importance of understanding users through personas, detailing their goals and behaviors to improve collaboration outcomes. The document also outlines rules for effective collaboration and the benefits such as increased productivity and reduced costs.
Kick Arse Collaboration Everywhere (with Confluence)
- 1. Kick-Ass Collaboration Everywhere James Dellow @chieftech www.headshift.com.au
- 2. Adoption of Confluence by business users needs a different approach from the ‘early adopters’ in the IT department. #atlassiansummit
- 3. Head Heart Hand
- 4. 1. What is ‘Kick Ass Collaboration’? 2. Understanding Users 3. Rules to Collaborate By James Dellow
- 5. What is ʻKick Ass Collaborationʼ?
- 7. Collaboration relies on openness and knowledge sharing but also some level of focus and accountability on the part of the business organization. AIIM http://www.aiim.org/What-is-Collaboration
- 8. The basic capabilities of tools like Flickr reverse the old order of group activity, transforming 'gather, then share' into 'share, then gather'. Clay Shirky Here Comes Everybody
- 10. Examples: Faster support Increased Productivity 30% processes More satisfied Increased Revenue 30% customers ➡Reduced Costs 20% Less on travel & communications More collaboration Increased Revenue 35% between departments and teams Source: Hinchcliffe, D. & Kim, P., Social Business by Design, Jossey-Bass, San Francisco, 2012.
- 11. But what does it LOOK like? Working in Confluence Open by default ➡Less time lost in email.
- 12. 1 Tools
- 14. 3 Network 2 #workoutloud 1 Tools
- 15. 4 Integration 3 Network 2 #workoutloud 1 Tools
- 16. James Dellow
- 19. What are Personas? • Personas are user archetypes created to represent a user base. They are a small group of semi-fictional characters created from user research that represent the full extent and natural types of user behaviour. • Each persona has a set of ʻgoalsʼ which specify what they wish to achieve in using a system.
- 20. Persona Example: David • David is 31 years old. • He supervises a team of customer service agents. • His goal is to make sure service standards and KPIs are met by the whole team.
- 21. Persona Example: Sally • Sally is 46 years old. • She is a qualified accountant and has worked for the company for many years. • The most stressful time for Sally is the end of month reporting.
- 22. Persona Example: Brad • Brad is 24 years old. • Brad is a graduate engineer and is currently on rotation through different departments. • He hates using email.
- 23. • A user journey maps what a persona does when using a system, from beginning to end. • They give us an understanding of a userʼs needs and how they will achieve these.
- 24. Rules to collaborate by
- 25. #1 Work with the network effect
- 26. #2 Take a walk in their shoes Image Source: http://www.flickr.com/photos/8080723@N05/5178672116/ CC BY-NC-SA
- 27. #3 Don't give people blank workspaces Image Source: http://www.flickr.com/photos/inoneear/22138013/ CC BY-NC-SA
- 28. Resources to get you started:
- 29. Head Heart Hand
- 30. Thank you!