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Killer	Content	in	the	Trenches
How	To	Implement	Scalable	Repeatable	Demand	
Programs	and	Processes
Jeff	Soriano:	Sr.	Director	of	Demand	Generation,	Offerpop
#C2C16
Is the plan
built to scale?
Jeff	Soriano
Sr.	Director	of	Demand	Generation,	Offerpop
E:	jeff.soriano@offerpop.com
#C2C16
#C2C16
Scalable
Build processes that can
deliver more output, over
time, without additional
resources
#C2C16
#C2C16
ICP,	Messaging	Framework,	Messaging	Matrix
Sales	Framework
Buyer	Journey	Framework
Theme	Framework
#C2C16
ICP,	Messaging	Framework,	Messaging	Matrix
#C2C16
#C2C16
ICP,	Messaging	Framework,	Messaging	Matrix
#C2C16
Defining	your	ideal	customer	profile	(ICP)
Who	(Demographics)
Industry/Vertical
Revenue
Job	Function
Job Level
Unique	Characteristics
Technology	they	use
Where	they	spend	budget
Business	challenges
Volume	drivers	&	Indicators
#C2C16
Messaging	Framework
Company
Category
Description	of	What	is	Offered
Impact	#1 Impact	#2
Characteristic	#2Characteristic	#1 Characteristic	#4Characteristic	#3
Used	to…
Use	Case	#2Use	Case	#1 Use	Case	#4Use	Case	#3
Differentiator	#2Differentiator	#1 Differentiator	#4Differentiator	#3
IMPACTWHATHOWAPPSUSEASSETS
#C2C16
Messaging	Matrix
Elevator	Pitch…
Our	Solution…	
(Descriptor)
For…
(Target	Customer)
Who…	
(Compelling Reason	to	Buy/Area	of	Focus)
Technology/Product…
(Company	x	has	the	ability	to)
That…
(Key	Benefits	 for	your	customers)
Unlike
(Competitive Differentiators)
#C2C16
ICP,	Messaging	Framework,	Messaging	Matrix
Sales	Framework
#C2C16
Understanding	the	Sales	Cycle
Sales Stages Stage 1 Stage 2 Stage	3 Stage	4 Stage	5 WON
Desired	Outcome
Entry	Criteria
Exit Criteria
Key	Activities
Key	Challenges
Recurring	Themes
Unique	Challenges
Stakeholders
#C2C16
ICP,	Messaging	Framework,	Messaging	Matrix
Sales	Framework
Buyer	Journey	Framework
#C2C16
Buyer	Process	Framework
BUYING	PHASES NOT	IN	MARKET MOTIVATED NARROWING	
OPTIONS
EVALUATION SELECTION IMPLEMENTATION
KEY	BUYER	 ACTIONS
BUYER MENTALITY
• Observe	
Educational	
Trends
• Track	Peer	
Activity
• Not	a	priority
• Unaware
• Event	Occurs
• Problem	 Surfaces
• Problem	 Studied
• Is	it	Worth	
Solving
• Identify	Options
• Establish	
Functional	
Requirements
• Determine	
Approx.	Budget
• Involve	
Stakeholders
• Explore	 Promising	
Options
• Narrow	 Options
• Detailed	
Evaluation	of	
Short	List
• Collect	
Stakeholder	
Feedback
• Check	References
• Secure	
Stakeholder	
Consensus
• Submit	for	
Approval
• Implementation
• Evaluate	
Performance
Not	in	Market Motivated
Narrowing	
Options
Evaluation Selection Implementation
#C2C16
Buyer	Process:	Micro	Questions
Not	in	Market Motivated
Narrowing	
Options
Evaluation Selection Implementation
Not	in	the	Market
Key Buyer	Action Questions	<Name>	Asks																																													Answers <Company>	Provides
Observe	technology	trends
Track	competitive	 activity
Monitor	 customer opinions
NAME
Title:	TITLE
Company	Size:	TBD
PHOTO
#C2C16
ICP,	Messaging	Framework,	Messaging	Matrix
Sales	Framework
Buyer	Journey	Framework
Theme	Framework
#C2C16
Umbrella	Theme
Sub-ThemeSub-ThemeSub-Theme
Why
What
How
Why
What
How
Why
What
How
Why
What
How
Umbrella	Theme	Framework
#C2C16
Theme
Theme
Description
Brief	Description
Content	Type
Determine	the	content type
Channel
Define	the	distribution	channels
Why • Thought	Leadership
• Strategic	Approach
• Business Challenges
• Whitepaper
• Research
• Infographic
• PR
• Advertising
• Website
• Social
What • Best	Practices
• Applications
• Specific Challenges
• eBook
• Webinar
• Infographic
• Advertising
• Social
• Website
• Email
How • Use	Cases
• Scenarios
• Results
• Case	Studies
• Webinar
• Blog
• Social
• Website
• Email
• PR
Theme	Framework
#C2C16
ICP,	Messaging	Framework,	Messaging	Matrix
Sales	Cycle	Framework
Buyer	Journey	Framework
Theme	Framework
#C2C16
Are there any
questions?
Jeff	Soriano
Sr.	Director	of	Demand	Generation,	Offerpop
E:	jeff.soriano@offerpop.com
#C2C16

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Killer Content In The Trenches: How To Implement Scalable, Repeatable Demand Generation Programs And Processes