Knowledge Management in Organization
- 1. Assignment 1 KM in Organization Nurdiana Khadijah binti Mohd Noor 24675 2 efinition of KM rom different sources t preferred definition 3 nce of KM Organization? efits of KM 4 KM ation e Silos of KM 5 ng nt? es?
- 2. 2 Definition of KM Knowledge management is the systematic underpinning, observatism, measurement and optimization of the company’s knowledge economies. Marc Demarest Understanding Knowledge Management(PDF) Knowledge management (KM) is the process of capturing, developing, sharing, and effectively using organisational knowledge. Wikipedia: Knowledge Management Wiki Kimiz Dalkir Marc Demarest Knowledge management is the deliberate and systematic coordination of an organization’s people, technology, processes, and organizational structure in order to add value through reuse and innovation. This is achieved through the promotion of creating, sharing, and applying knowledge as well as through the feeding of valuable lessons learned and best practices into corporate memory in order to foster continued organizational learning. Kimiz Dalkir Knowledge Management in Theory and Practice(PDF)
- 3. 3 The Importance of KM PRODUCTS Better services to employees & customers (Software patches) PROCESS Time Management PEOPLE Central Repository (Human Resources) PERFORMANCE Less time recreating existing knowledge & fewer Mistakes
- 4. 3 The Importance of KM Source - SDarvidree: Walmart Case Study (Knwoledge Management) Source - Prezi: How Organizations Uses KM (Walmart) Has an overwhelmingly Effective KM Program Leading in Retail Business Industry Utilizes Public, Shared & Personal
- 5. 3 Utilizes Public, Shared & Personal Accessible & exclusively held by employees (in work) Coordination of employee related process Least accessible knowledge Used mainly in work and daily life Focusing its strategic business operations into cutting operational costs Internet or Books (other open sources) Public Domains Employees Daily Life Experience Source - SDarvidree: Walmart Case Study (Knwoledge Management) Source - Prezi: How Organizations Uses KM (Walmart)
- 6. 4 The Challenges of Implementing KM Employees Motivation Source: Blog Mind Manager Lack of Common Definition of KM Source: KM World The Knowledge Silos Source: Global Knowledge Training
- 7. 4 Employees Motivation Source: Blog Mind Manager Focuses on Employee Retention • Instristic motivation • Example: Annual rewards to best performing employees Updated current summation of employees • ‘On-The-Job’ training
- 8. 4 Knowledge Silos Source: Global Knowledge Training Checking Operation Progress • Assignments & projects are to be monitored continuously • Ensures high productivity & performance for all employees Cross-functional Approach • Functional mindset can be tough to break • End-to-end process perspective
- 9. 4 Lack of Common Definition of KM Source: KM World Objectives to be defined • Branches & subsidiaries continuously growing • Accepting new applications with respect to KM
- 10. 5 Yes, imagine if silos takes place. Conclusion Source: Concluding Everything Is KM really important? Can we overcome the challenges? Well, it depends.
- 11. References SDarvidree: Walmart Case Study (Knwoledge Management) Prezi: How Organizations Uses KM (Walmart) Blog Mind Manager Global Knowledge Training KM World Wikipedia: Knowledge Management Kimiz Dalkir: Knowledge Management in Theory and Practice (PDF) Marc Demarest: Understanding Knowledge Management(PDF)