This document discusses key performance indicators (KPIs) and provides information about creating and using KPIs. It lists different types of KPI materials that can be downloaded for free, including lists of KPIs, performance appraisal forms, and performance appraisal methods. It also outlines steps for creating KPIs, common mistakes to avoid, how to design effective KPIs, and different types of KPIs such as leading indicators, lagging indicators, qualitative and quantitative measures. The goal is to help people understand how to establish a strong KPI system for performance evaluation and management.