latest_resume_shakir_1 (1)
- 1. Shakiruzzaman Mallick Marketing Professional – Banking & Financial Services – Market Development – Client Services Credit Appraisals – IRDA Certified - Retail Assets / Liabilities Management – Channel Management PROFILE ● Relationship manager with over 14 years of experience in marketing in the banking, financial and real estate industries. ● Proven track record in marketing various banking products and proficient in handling other operations such as involving client servicing and team management ● Proven ability in developing and ensuring customer satisfaction by maintaining excellent Turn around Time (TAT) for delivery & service quality norms ● Demonstrated expertise in handling operations such as client servicing, credit appraisal, documentation and team management ● Expert knowledge in management of various retail asset products including recovery procedures ● Well versed with all IRDA regulations, rules and policies, and other issues concerned with insurance services ● Seeking a challenging management position in an industry with a growth oriented organisation of repute PROFESSIONAL EXPERIENCE HSBC BANK, NOIDA June 2013 – Present Assistant Manager – Retail Assets (Mortgages) Responsibilities: ● Relationship building with small and medium enterprises, providing working capital requirement. ● Aggressively marketing the home loan products among the NRI customers and sourced leads from existing customers and Direct Sales Agents ● Mentoring and guiding the Key Channel staff members, to provide exceptional customer service and generating more business. ● Compiled Credit appraisal of borrowers and performed risk analysis, to decide on the quantum of loan ● Scrutinized all the property related documents like, title deed, encumbrance certificate, Sale agreement and ensured authentication ● Enforced strict mechanism for to effectively comply with TAT (Turn Around Time) for Credit Appraising Agency, Approval and disbursement of loan ● Followed up with customers in ensuring prompt repayment of EMI and initiated appropriate measures to recover the dues from defaulters ● Maintained cordial relationship with the customers, by effecting prompt response in the disbursal of loan Achievements: ● Successfully achieved the total loan disbursal of INR160M in the month of March and April 2014. ● Received 'appreciation mail' from the customer, for providing excellent customer service ● Every quarter earning incentives ● DSA business increased by 200% 317 N, Astell Ave, West Covina, Covina CA-91790 USA Mobile: 6263394341 shakirmallick123@gmail.com
- 2. Shakiruzzaman Mallick PEARL SPACES NOV 2012-MAY 2013 GENERAL MANAGER-SALES & MARKETING ● Aggressively marketing the property sales in NCR with special emphasis on Noida and Greater Noida property. ● Managing a team of 8 persons, train and motivate them to achieve organization goal. ● Relationship building with corporate and sub brokers. ● Organizing marketing activity like road shows and prop fest. ● Objection Handling, liaising and fact finding. INVESTORS CLINIC INFRATECH LTD. Jan-2012-Nov 2012 GENERAL MANAGER-SALES & MARKETING ● Aggressively marketing the Property sales in NCR to the customers, source leads from existing customers, and distribute it in team. ● Mentoring and guiding the sales force to provide exceptional customer service and generating more business ● Enforced strict mechanism to effectively comply with TAT (Turn around Time). ● Man management skills AEGON RELIGARE LIFE INSURANCE COMPANY LTD. May 2010 –Dec 2011 BUSINESS MANAGER Responsibilities: ● Aggressively marketing the insurance products to the customers, source leads from existing customers and FPA’s (Financial Planning Advisors) ● Mentored and guided the staff members, to provide exceptional customer service and generating more business ● Enforced strict mechanism for to effectively comply with TAT (Turn around Time) for Credit Appraising Agency, Approval and Issuance of the policy Achievements: ● Successfully achieved the 12 Licensed FPA’s in 3 months time ● Got appreciation from the management, for providing excellent customer service SARAH INVEST SOLUTIONS May 2008 - April 2010 PROPRIETOR
- 3. Shakiruzzaman Mallick ● Was responsible for Home finance business in New Delhi, including Business Development, Revenue management and Operations ● Managed the team size of 20 persons for the sales target and guided them to excel in customer service. Act as a profit centre head to achieve the organizational goal. HSBC BANK, NOIDA February 2005 – April 2008 Assistant Manager – Retail Assets till December 2007 and then promoted to Commercial banking in SME. Responsibilities: ● Relationship building with small and medium enterprises, providing payment and cash management services. ● Aggressively marketed the home loan products among the NRI customers and sourced leads from existing customers and Direct Sales Agents ● Mentored and guided the staff members, to provide exceptional customer service and generating more business ● Compiled Credit appraisal of borrowers and performed risk analysis, to decide on the quantum of loan ● Scrutinized all the property related documents like, title deed, encumbrance certificate, Sale agreement and ensured authentication ● Enforced strict mechanism for to effectively comply with TAT (Turn Around Time) for Credit Appraising Agency, Approval and disbursement of loan ● Followed up with customers in ensuring prompt repayment of EMI and initiated appropriate measures to recover the dues from defaulters ● Maintained cordial relationship with the customers, by effecting prompt response in the disbursal of loan ● Involved in cross selling of insurance products, with the home loan customers Achievements: ● Qualified for the mid year convention in 2006 for achieving, highest number of insurance and home loan accounts ● Received 'Thanks Award' from the management, for providing excellent customer service ICICI BANK, NEW DELHI January 2004 – January 2005 Team Leader ICICI Bank is one of the premium private banks in the country, offering various services in retail and corporate banking. Responsibilities: ● Led a team of professional sales executives, trained and mentored them to achieve the budgeted target ● Handled the Small and Medium Enterprises, segment and interacted the management of these organisation, appraised various deposits schemes and services offered by the bank ● Involved in identifying prospective clients, mapping the requirements, designing of proposals and conducting activities for new business development ● Conducted various promotional campaigns to successfully market various deposits and schemes offered by the bank ● Generated daily, weekly and monthly reports and submitted the same to the higher authorities Achievements: ● Surpassed the budgeted target by 20%, in terms of customer acquisition ● Increase the revenue in accounts maintained with the bank
- 4. Shakiruzzaman Mallick ● KYC norms were strictly followed on which got the award OASIS MANAGEMENT SERVICES PVT. LTD. NEW DELHI August 1999 – December 2003 Team Manager A Direct Selling Associate in HSBC Bank Ltd, for its home loan products. It is one of the largest DSA of the Bank in Delhi & NCR. Responsibilities: ● Was responsible for Home finance business in New Delhi, including Business Development, Revenue management and Operations ● Generated leads and prospects through innovative business strategies and aggressive campaigning to create awareness about various schemes offered by the bank ● Liaisoned with builders and promoters and tied up with them, to offer services to prospective customers ● Drafted loan documents, prepared disbursement advise note for releasing of loan amount ● Performed preliminary scrutinisation of all the property related documents viz.. Title deed, Encumbrance Certificate and Sale agreement. ● Compiled Credit appraisal of borrowers and performed risk analysis, to decide on the quantum of loan ● Reported to the legal department, the accounts which have fallen under the NPA category, for further action Achievements ● Successfully increased the profit of the company by 40% from the Home loan division EDUCATION Master's Degree in Finance & Control, Aligarh Muslim University, Aligarh, 1999 Master's Degree in Arts (Economics), Aligarh Muslim University, Aligarh, 1997 Post Graduate Diploma in Marketing Management, Aligarh Muslim University, 1995 Bachelor's Degree in Arts (Economics), Aligarh Muslim University, 1994 Qualified Insurance Sales Personnel, Insurance Regulation and Development Authority of India IT SKILLS Office Automation: MS – Office PROFESSIONAL DEVELOPMENT Fifteen days training in marketing and sales, NIS, 2004, Delhi IRDA Certified course, 2002, Delhi Training in presentation skills by HSBC, Noida, 2005 PERSONAL DETAILS Date of Birth : December 10, 1971 Languages : English, Urdu, Hindi and Bengali
- 5. Shakiruzzaman Mallick Hobbies : Cricket, Fictions & Listening to music Marital Status : Married Passport No. : K 8868762 Date Of Issue :14/12/2012 Expiry Date : 13/12/2022