Pradeep Singh-CV
- 1. PRADEEP SINGH E-Mail: pradeep8singh@gmail.com ~ Contact No.: +971-55-8893884 Seeking suitable job role in Team Management, Customer Relationship Management, Collections Management, Real Estate with an organisation of repute. Professional Synopsis More than 9 years of rich and comprehensive experience in Credit Evaluation, Fraud Control, Risk Management, Collections Management, Collection & Recoveries, Customer Relationship Management and Team Management. A proactive leader and planner with expertise in identifying key accounts, managing portfolio, expanding client base and achieving desired targets/goals. Extensively involved in respect of implementing Policy and taking corrective action. Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills. Implementing changes in Process and credit Policies and ensuring the same are implemented and followed Career Details Since Jul’14-till date with Emirates Islamic Bank, Dubai UAE as Processing Administrator Corporate Credit:- Working with Corporate Credit division of Emirates Islamic Bank for FRS and Limits team taking care of various functions related to control and maintenance of regular reviews for Corporate and SME clients. Job involves creation/updation/deletion and other maintenance of FRS, Grades and Limits of new and existing clients. Preparing fee vouchers for deduction of fee charged for the services and facilities issued to the clients. SOD linkage and de linkage checking and set up on regular basis. Maintaining and reporting daily, weekly and monthly MIS for control activities performed during the period. Informing RM and Unit heads for the FRS and Limits updation and modifications done and making necessary updates on AS400 system. Also completed a project to ensure the successful transition and handover of collateral documents of Housing Finance clients in UAE. Project involved taking handover of security documents provided by the customers and issued by the bank as per the checklist requirements for real estate financing done by the bank. Since Oct’13-June’14 with Investors Lounge Real Estate Brokers LLC, Dubai UAE as Property Consultant Real Estate Sales:- Developing and managing relations globally with different clients for their real estate requirements in UAE. Providing real estate consultations for the purpose of Investment or for personal use to customers according to their choice, requirement, keeping in mind the financial commitments and maximizing the investment potential. Charting out marketing plan to acquire more customers with good potential to sale/purchase properties and invest in UAE real estate market. Approaching Resident or Non-resident clients to explore real estate market and learn to find alternative sources of earning by leasing out their properties. Maintain relationship with the different financial service providers to assist the clients in resolving their financial requirements. Engaging in corporate requirements for their different needs, like staff accommodation, real estate project developments, warehouse requirements etc. Providing end to end service for all kinds of realtor requirements, from sales initiation to leasing out the property, whether it is commercial or residential, building or land, sales or lease, individual or corporate. Assisting new joiners in training and development of their sales and policies and procedures knowledge. TRAINING: Certified Real Estate Brokers (DREI-RERA), Dubai UAE. Since Dec’11-Sep’13 with Barclays Bank PLC, Dubai UAE as Assistant Relationship Manager Investment & Insurance:-
- 2. Managing HNI Relationships globally for their investment portfolios. Providing Investment solutions to customers according to their risk appetite and investment horizon for fulfillment of their financial objectives. Formulating strategies to acquire more customers with high net-worth whether Resident or Non-resident to open Premier accounts with the bank and maintain a minimum balance of USD 100,000 and converting prospective leads to confirmed investment commitments. Resolving queries and issues raised by the Premier banking customers regarding their accounts, Insurance and investments related products over the phone, branch walk-in, email or fax. Implementing retention and loyalty initiatives as per the customer segmentation using agreed measures such as value, usage, spent, etc. Acting mentor to the Customer service team for creating customer profile and risk score review for the new and existing Premier and Business banking customers (individuals and entities). Checking and verifying documents and forms for the submission of insurance and investments products and new accounts being opened to the gatekeeper for further processing. Liaising with operations and service provider, for follow up of the investment deal submitted to ensure the deal is booked and help resolve the queries or requirements raised by the service provider and taking necessary dispensation and approvals, wherever required. Producing and Maintaining MIS for the monthly performance report for booking of Investment and insurance deals along with the new Premier accounts opened by entire team during a month and throughout the year. Coordinating with RMs and Unit Heads for necessary approvals for different requirements raised by the service providers. Since Jan’08-Nov’11 with Barclays Bank PLC, Dubai UAE as Senior Collections Officer Collection and Recoveries:- Have assisted in establishing the collection team for the hard buckets by assisting in hiring and training of the new candidates. Lead different portfolios with utmost importance. Created benchmark by achieving the monthly targets. Took approvals for the settlements done by the team and forwarded the settled accounts for the reversal to the operations department. Essayed a key role in initiating the legal cases as per requirements. Pivotal in: – Tracing the skipped customers and visiting the possible contact points by organizing field visit and other possible means. – Offering settlements to the customer and curbing the losses to the bank. – Updating all the details and contacts on the Debt Manager (collection system) for all the accounts. – Preparing Productivity MIS on a daily and monthly basis and initiating corrective actions for the better performance of the team. – Assisted in launch, development and training of collection software Debt Manager. TRAINING: CAML-Training for Anti-Money Laundering. Economic Sanctions Training. Dec’06-Dec’07 with ABN Amro Bank, Dubai UAE as Debt Collector HIGHLIGHTS: Spearheaded the resolution of delinquent accounts, normalizing them instead of rollback and minimizing losses for the Bank. Successfully informed the customers about the product and its features to get the best possible results out of deals done with customer. Successfully offered the settlements to the customers with habitual delinquent history and recovered the Bank’s money in full with the best possible negotiation. Meticulously attended the walk-in customers on behalf of the entire team and resolved the queries in best possible ways by coordinating with other business units. Administered the teammates to perform better and in an efficient manner. Resolved the complaints & issues of customers related to collections raised by other business units. TRAINING: CAML-Training for Anti Money Laundering. Economic Sanctions Training. Nov’04-Dec’06 with Citigroup Global Services Ltd., India as Collections Officer
- 3. HIGHLIGHTS: Looked after the queries of Customer Service Executives, Tellers and Inbound call Centre for sales and collections related queries regarding different products of Citibank. Coordinated with other departments to resolve customer issues and complaints regarding their liabilities with the bank. Led the activities related to PDC/ECS replenishment and forwarding rollover cases to sales and backend operations accordingly. Prepared the monthly, weekly and daily MIS for customer handling, cash handled by tellers. Led the training, hiring and motivating team members to utilize the maximum of their services. Bagged: – Best Performance Secured Loans – May 2006. – Best Team Performance Secured Loans for the Quarter July-September 2006 (across country). TRAINING: Cash and Anti Money Laundering. Quality Maintenance. QUALIFICATIONS 2 B.Com: Bachelor of Commerce from Delhi University (2003) CCM: Certificate in Credit Management from Institute of Bankers (Hong Kong) issue by EIBFS, Sharjah (Feb 2015) Certified Real Estate Brokers (DREI-RERA), Dubai UAE MBA: Awaiting result for Final Sem from Sam Higginbottoms University (India). IT FORTE Well versed with MS Office. BEYOND CURRICULUM Looked after several extra-curriculur activitie which helped to interact with numerous people and work in different environments. Acted as the Prominent Player of Volley Ball. Pro-actively participated in various Dramatics & Social Welfare Programs. PERSONAL DETAILS Date of Birth : 14th September 1981 Languages Known : English and Hindi