LAYOUT AND SECTIONS OF FRONT OFFICE
- 1. LAYOUT AND SECTIONS OF FRONT OFFICE www.indianchefrecipe.com
- 2. Topic • Functions Areas of Front Office. (Front of the House and Back of the House Activities) • Different Sections & Layouts of front office and their importance • Co- ordination of front office with other departments • Equipments used in Front office. www.indianchefrecipe.com
- 3. Lay out of front office www.indianchefrecipe.com
- 4. Sections of Front Office Reservation Reception Information Desk Cash and Bills Travel Desk Communication Section Uniformed Services Bell Desk Concierge www.indianchefrecipe.com
- 5. Reservation • Reservation • Groups • Crews. • Layout of the Reservation Section: The location of the reservation section depends upon the size of hotel and the volume of business of the hotel. www.indianchefrecipe.com
- 6. Reception front office receives and welcomes guests on their arrival in the hotel. Assist on Reg.card. Functions of Reception : The following functions are performed by the reception section of a hotel: Receiving and welcoming guests. Completing the registration formalities. Assigning the room. Sending arrival notification slips to the concerned departments www.indianchefrecipe.com
- 7. Information Desk Functions of Information Desk : ◦ Maintaining resident guest rack. ◦ Handling guest room keys. ◦ Co-ordinating guest mails, telegrams, faxes, couriers, parcels, etc. ◦ Providing information to guests regarding hotel facilities and services, city information, etc. ◦ Handling guests messages. ◦ Paging www.indianchefrecipe.com
- 8. Cashier • Functions of the Cash and Bills Section : – Guest folio. – Posting room charges in guest folios. – Recording all credit charges in guest folios. – Updating cash received from guests. – Preparing bills @ c/o – cash/TC/demand draft – Handling credit/debit/charge cards – Foreign exchange www.indianchefrecipe.com
- 9. Travel desk Functions of Travel Desk :The travel desk performs the following tasks: ◦ Pickup and drop ◦ Providing vehicles on request ◦ Making travel arrangements like railway reservation/air- tickets ◦ Organizing half-day or full-day sightseeing ◦ Arranging for guides who can communicate in the guest’s language www.indianchefrecipe.com
- 10. Telephone operator /Communication section • Functions of Communication Desk : The duties of the telephone operator include: – Answering incoming calls. – Directing calls to guest rooms through the switchboard/EPABX – Providing information on guest services – Processing guest wake-up calls – Answering inquiries about hotel facilities and events – Protecting guests’ privacy – Coordinating emergency communication www.indianchefrecipe.com
- 11. Uniformed Services • The uniformed services in the hotel include : –Bell Desk –Concierge www.indianchefrecipe.com
- 12. Uniformed Services –Bell desk • Carry luggage c/I and c/o • Newspaper • Paging • Left luggage • Postage and stamps • Complaints • Guest personal request www.indianchefrecipe.com
- 13. Concierge • Functions : – Making reservations for dining in famous restaurants. – Obtaining tickets for theatres, musicals, sporting events – Arranging for transportation by limousine, car, coaches, buses, airplanes, or trains. – Providing information on cultural and social events like photo exhibitions, art shows etc. www.indianchefrecipe.com
- 14. Q&A • 1.what are front areas of front office • 2.What are the back areas of front office • 3.what are the sections of front office www.indianchefrecipe.com
- 15. Department that f.o co-ordinates Front office Lobby Telephone operator Sales and marketing Accounts housekeeping Stores Room service Engineering www.indianchefrecipe.com
- 16. F.o-lobby • Arrival : Check-in process – bell boy • Departure: check-out process-bell boy • Room change : bell boy and FOM • Scanty Baggage-bell boys • Message: bell boys • Paging : bell boys www.indianchefrecipe.com
- 17. • Room clearance • Groups check in • VIP • Room status • Discrepancy • Flower arrangement www.indianchefrecipe.com
- 18. Fo-h.k • Room Report :Room attendant will check the physical count of the guest in room and prepares the a report and they will send to the f.o and f.o will compare and makes a report in case of discrepancy www.indianchefrecipe.com
- 19. Discrepancy Report fo-h/k • It is prepared by fo by room report and difference rooms will be handed over to bell for physical check www.indianchefrecipe.com
- 20. Fo-accounts • Account : f.o cashier has to hand over entire to the accounts department with receipts and voucher • Night Auditors : checks all correspondence with physical check • City ledger : hotel extends credit to the guest and follow up on guest for clearance of amt crossing the credit limit www.indianchefrecipe.com
- 21. Fo-room service – V.i.p c/I and c/o : reg bill of guest • : arrange fruit basket,alchol,cake,cookies etc www.indianchefrecipe.com
- 22. Fo-telephones • c/I and c/o : call to transferred • Idd connection • Local call charges • Wake up calls • Handling messages www.indianchefrecipe.com
- 23. F.o-engg,stores,sales dept • F.o-engg,stores,sales deptbaquet booking www.indianchefrecipe.com
- 24. Q&A • why FO co-ordinates with HK • why FO co-ordinates with F&B • why FO co-ordinates with engg. • why FO co-ordinates with sales & mktg • why FO co-ordinates with Telephone • why FO co-ordinates with store www.indianchefrecipe.com
- 25. Front Office Equipment( Manual and Automatic) There are 40 equipments used in f.o 1.Front Desk Counter 2.Bell desk counter 3.Concierge Counter 4.Lobby desk 5.Travel Desk 6.Key and mail rack 7.Mail sorting Rack 8.Mail forwarding file 9.Duplicate Key rack 10.Guest history filing cabinet 11.Reservation filing Cabinet 12.Page board www.indianchefrecipe.com
- 26. Front Office Equipment(manual) • 13.Safe deposit locker in room • 14.Reg.card holder • 15.Typewriter • 16.bulletin board • 17.Photocopy machine • 18.Duplicating Machine • 19.Room rack • 20.Reservation rack • 21.Billing Machine • 22.Cashier bucket/draw • 23.Date and time punching machine • 24.credit card imprinter • 25.Telephone EPBAX www.indianchefrecipe.com
- 27. Front Office Equipment • 26.rotary Rack • 27.Postal weighing Scale • 28.Luggae trolley and net • 29.Telex Machine • 30.computer • 31.Revolving machine • 32.Reminder timer • 33.Franking Machine • 34.Preputual year planner or status board • 35.Information rack • 36..Magnetic strip reader • 37.voucher rack www.indianchefrecipe.com
- 28. Front Office Equipment • 38.Account posting machine • 39.cash register • 40.stencil duplicator www.indianchefrecipe.com
- 29. Front Office Equipment Recept.Bell desk and concierge and lobby www.indianchefrecipe.com
- 30. Key and mail rack & Mail sorting Rack &Mail forwarding file duplicate key rack www.indianchefrecipe.com
- 31. Safe deposit locker in room&Reg.card holder&Typewriter&bulletin board www.indianchefrecipe.com
- 32. Room rack&Billing Machine & Cashier bucket/draw www.indianchefrecipe.com
- 33. Date and time punching machine & credit card imprinter & Telephone EPBAX www.indianchefrecipe.com
- 34. Postal weighing Scale &Luggage trolley and net & Telex Machine www.indianchefrecipe.com
- 35. Revolving machine&Franking Machine& Magnetic strip reader www.indianchefrecipe.com
- 36. voucher rack & Account posting machine & stencil duplicator www.indianchefrecipe.com
- 37. Q&A • 1.List out manual equipment used in front office • 2.List out mechanical equipments used in front office www.indianchefrecipe.com
- 38. Short questions • 1.What are front area of front office • 2.What are back areas of front office • 3. what are the sections of front office • 4.Draw the layout of front office • 5.What are manual equipments used in F.O • 6.What are mechanical equipments used in F.O www.indianchefrecipe.com
- 39. Long Questions • 1.Explain in detail the layout of front office? • 2.Explain in detail front office co-ordination with other departments • 3.List out manual and mechanical equipments used in front office? www.indianchefrecipe.com