Lean Metrics Riga
- 1. Lean Metrics Measuring and Driving Change Agile Day Riga · Karoliina Luoto · 24 May 2016
- 2. Karoliina Luoto and Codento Agile Lean Coach and Consultant Focus: lean and agile customer work Before: product owner, collaboration strategist, communications specialist Change agent’s right hand Leanifying software development
- 3. Metrics is good to have So you won’t build wrong things • Photo: Tara Chill, Flickr
- 4. Think of your own project: Do you have metrics to keep direction? What are they like?
- 5. Just take some canvas And use client gut feeling, right? Photo: scarlatti2004, Flickr
- 7. But what if They don’t see the world right? Photo: NATS Press Office, Flickr
- 8. You can Help them see Photo: Thomas Hawk, Flickr
- 10. Do real if yet light research on real users Summarize into user personasPhoto: Jason Kuffer, Flickr
- 11. You can make it real By forming a user panel Photo: Matthias Ripp, Flickr
- 14. The solution can be valuated by Asking users Based on Kano model by Nokriaki Kano : ( : ) p1 pn What does user want Why
- 15. Photo: SanFranAnnie, Flickr When you have a solution, Prototype and ask the user again
- 16. Test the proto Metric tool: Net Promoter Score Metric: How likely you would recommend the product to a friend? (0 no way – 10 most certainly)
- 17. Make this more accurate By user value poker Photo: Play Among Friends Paf, Flickr
- 18. Like planning poker but Users playing for value Play for epics or rough features Play for one feature at a time Ask users to think how valuable the feature is to them and then show their cards at the same time
- 19. Now you have a basis for Value tracking Can be added to any task management tool – just simply as text Or can be drawn as value burnup chart
- 20. Value Burnup = How much user value gets done? Amountofvalue Cadences 87654321 160 120 80 40 Now at Prognosis Whole backlog
- 23. So how do we know if The direction is right? Photo: Chris Turner Photography, Flickr
- 24. Business metrics: New business made Satisfying new customer needs should create new business Metric: How are the numbers with the new business? Purchases made, downloads, contact requests?
- 25. Metric (again): How likely you would recommend the product to a friend? (0 no way – 10 most certainly) Business metrics: Customer satisfaction Sometime the thing is just to make the customers happier
- 26. Or, the business metrics could be better lead times – for customers or internally Business metrics: Lead times Task Before After Starting a new account 5 screens, 25 mins, 6 errors 1 screen, 11 mins, 1,6 errors Sending a new invoice 26 min 2 min 40 sec
- 29. Ok. What do you want to change about your project metrics?
- 30. Just remember To also keep your eyes open Picture from ”Antifragile” by N.N.Taleb
- 31. Thank you! Canvas download: Codento.com http://content.codento.fi/download/software-vision-canvas Karoliina Luoto · @codento · @totoroki
Editor's Notes
- #4: When you love what you do, you can easily end up feeling it in your stomach how childern will fill your beautiful mountain spot or how people will take rowing trips after the next big rain
- #6: When you love what you do, you can easily end up feeling it in your stomach how childern will fill your beautiful mountain spot or how people will take rowing trips after the next big rain
- #8: When you love what you do, you can easily end up feeling it in your stomach how childern will fill your beautiful mountain spot or how people will take rowing trips after the next big rain
- #9: When you love what you do, you can easily end up feeling it in your stomach how childern will fill your beautiful mountain spot or how people will take rowing trips after the next big rain
- #12: Congrats for the RAR+ award!
- #18: Congrats for the RAR+ award!