Why agile customers become monsters?
- 1. Karoliina Luoto · Scan Agile 2017 March 2, 15:00, Track 2 Why agile customers become monsters? And how can they be helped? Why agile customers become monsters And how they can be helped Picture: © Disney Pixar Karoliina Luoto · Codento · Scan Agile 2017 March 2
- 2. Karoliina Luoto + Codento Consultant and Coach for Agile Lean development Focus: product leadership Before: systems agilist, collaboration specialist, product owner Change agent’s right hand in lean software development
- 3. Let me tell you A story Karoliina.luoto@codento.com · @totoroki · +358 40 765 8504
- 4. Photo: Sam Howzit, Flickr Picture: Malabooboo, Flickr Monsters Inc. Wanted to develop an e-child-scarer Picture: © Disney Pixar
- 5. The product manager team had heard about this Scrum and Lean Startup thing and wanted to try them out Picture: © Disney Pixar
- 6. Photo: Sam Howzit, Flickr Picture: Malabooboo, Flickr A company called Monsters Inc. Wanted to develop an e-child-scarer Picture: © Disney Pixar The project board Was a bit suspicious about agile Picture: © Disney Pixar
- 7. Photo: Sam Howzit, Flickr Picture: Malabooboo, Flickr A company called Monsters Inc. Wanted to develop an e-child-scarer Picture: © Disney Pixar But the e-scarer had potential - So they found the money
- 8. The brand new Product Owner was super happy about how agile and lean seemed ”We don’t need a plan, we’ll just find a team, start developing and continue from there!” Picture: © Disney Pixar
- 9. Picture: © Disney Pixar The Development Team Was talented and visionated
- 10. Picture: © Disney Pixar The Product Manager Team Worked their arses off
- 11. Picture: © Disney Pixar Writing and prioritizing Backlog items
- 12. And the team really got User stories completed
- 13. POs got loads of user feedback And tried to answer it all Picture: © Disney Pixar
- 14. And the team really got Sprint goals completed Often Sprint Reviews Were revelations for POs Picture: © Disney Pixar
- 15. So this is the kind of product We are building! Seems Excellent! Picture: © Disney Pixar
- 16. Time flied, project board tired Where are the business results? Picture: © Disney Pixar
- 17. The Scrum Team did great But nobody appreciated this Picture: © Disney Pixar
- 18. Finally the PO burnouted It seemed impossible to succeed Picture: © Disney Pixar
- 19. The project was shut down: ”Agile is not for us” Picture: © Disney Pixar
- 20. *The dev team w What had gone w The team and others were baffled What had gone wrong? The team was baffled What had they done wrong?
- 21. Picture: © Disney Pixar
- 22. Picture: © Disney Pixar ”We lost sight of product vision! And forgot to track value!”
- 23. ”And that turned us to Project Monsters!” Picture: © Disney Pixar
- 24. So how could the Development Team have helped?
- 25. Agile Client Hand-Holder Test for Scrum Masters and Dev Teams 1. Have you had a liftoff (kickoff) for both methods AND product vision? Test by: Karoliina Luoto 2. Have you asked for project management vision on the value of the product? Vision document? Lean canvas? KPIs or OKRs? 3. Does your Product Owner have an overall product plan, like a user story map? 8. Have you told the Product Owner what you feel is worth focusing on? 9. Are you focusing on 20 % solutions that can fulfill 80 % of the need? 6. Are the decision-makers attending reviews? 4. Are you asking the PO to test – early and often? 7. Is your Product Owner attending retrospectives? 5. Is someone tracking user value over sprints?
- 26. Tools for Helping out the client Picture: © Disney Pixar
- 27. Make them do A vision canvas It forces to check all the basics are thought through If the vision is clear, it will only take them an hour Focus on the validations – how are the assumptions verified? Picture: © Disney Pixar
- 29. Make them do A product map Technique optional, essential to see the whole product at once Helps planning for Minimum Lovable Product Picture: © Disney Pixar Helps inspection of progress
- 30. Users (described with personas) Activities e.g. ”cooking lunch” Steps e.g. ”making the sauce” Details e.g. ”adding wine” Release slice User Story Mapping Model by: Jeff Patton
- 31. Get value feedback From Users in Sprints Is this something you: A) love? B) expect? C) are indifferent about? D) hate? Get the feedback to the decision-makers Picture: © Disney Pixar
- 33. Three tools, More party! Picture: © Disney Pixa
- 34. The End J Codento.com Karoliina Luoto · @totoroki · +358 40 765 8504
- 35. Further tools and reading Greetings to your Product Owner J • Karoliina Luoto: Tuoteomistajan Scrum-pikaopas http://content.codento.fi/download/tuoteomistajan-scrum-pikaopas • Downloadable vision canvas in Finnish: http://www.codento.fi/lataa-lean-visiolakana-ohjelmistoprojektiisi/ • Downloadable vision canvas in English: http://www.codento.fi/en/service/agile-methodologies-and-lean/ • Jeff Patton: User Story mapping http://jpattonassociates.com/user-story-mapping/