Let's Get Uncomfortable

Scott Gillespie discusses how travel is changing and what organizations should focus on. Virtual payment cards will replace basic travel data reports. Retention and recruiting will be key issues as the "Silver Tsunami" of retirements occurs. Road warriors will demand more recognition and perks for their substantial travel. Non-GDS bookings through travel apps and websites will significantly increase. Social traveler profiles and social PNRs will also become more common. Companies need to integrate systems, simplify processes, compete on analytics capabilities rather than just data reporting, and measure what really matters like traveler friction and trip quality.