LINKED IN SUMMARY
- 1. Do youhave the diversityandflexibilityinskillstobe competitive intoday’sconstantlychangingworld? My vastexperience incustomerservice,both manufacturingandretail sales,combinedwitha backgroundinscience andteaching givesme thatflexibilityanddiversificationneededtoday.For25 years,I have workedwithstate andfederal agencies,corporationsandthe private sectorwithafocus and commitmentonprovidingworldclassservice to the customer. Making logical decisionsinvolvestakingthe time tobe agood listenereveninthe fast-pacedworldof businessandworkingunderstressful conditions. Gatherall appropriate informationfromavarietyof sourcesand thenmake a sound,rational decision. Duringmy tenure with DanaCorporation,I was responsible formanaging57million insalesforaplant that produced service andproductionpartsfor heavy-dutyoff-roadmachineryand the automotive industry. Idevelopedastrategyof Communication,AccountabilityandReliability(CAR) thatbecame the standardoperatingprocedure forthe plant.Throughthisprocess,myteamwas able torecover6 million inannual lostsales,increased on-time deliveryfromabout55% to 100%, eliminated all pastdue orders and recovered 125 K instrandedweekly sales.Asalead of a 5S team,we reduced customerservice personnel by50%while maintaining highcustomersatisfactionwithan8% increase inannual sales. While workingforahome improvementstore,Iwaspromotedtosalesspecialistafter onlyfourmonths withthe company. In thatpositionIwas named topsalesmanonnumerousoccasions.Elsewhere,I have oftenbeen awardedforcommitmenttothe customerandexceeding the customer’sexpectationsfor excellence. My experiencealsoincludesprojectmanagementandworkingunderthe constraintsof adefined budget.Iservedas fieldmanagerforan environmental impactprojectforthe U.S. Armyof Corps of Engineers. Witha2 milliondollarbudget, Icompletedthe projectontime andwithinthe fundinglimits. I am verycomfortable givingtalksandpresentationstogroupsfromlessthantento over150; whether that isduringcorporate meetingsorto school groupsfor my volunteerwork. Throughmyexperience in teaching, Ihave developedthe skillstocommunicate clearly withgroups,includinginternational customersfrom5 differentcountries.Throughteaching,Ihave alsogainedthe abilitytotake a complex subjectandpresentitina simple andconcise manner. Thisisimportantintakingasystematicapproach to trainingotherstoperforma task. Most newbusinessisgeneratedinthe morningso Ilike toget an earlystart inthe day and do mybest workfrom 5 a.m. to noon. I alsoam a veryoptimisticpersonbutbalance thatwithbeingarealist.