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Literature Review Matrix Template
Author/
Date
Theoretical/
Conceptual
Framework
Research
Question(s)/
Hypotheses
Methodology Analysis &
Results
Conclusions Implications for
Future research
Implications
For practice
Nitza, Amy
Social Work
with Groups -
Sociological-
Field of Group
Counseling
Original
Hypothesis:
Group
interventions
make more
sense than
individual
interventions in
Botswana.
What are the
characteristics
of a productive
and healing
group climate
within this
specific
culture?
How do group
interventions
that draw
heavily from
the
individualist
and low-
context
communication
style of the
West operate in
such groups?
Provide activities
and other
opportunities for
previously hidden
aspects of
students’ own
culture and its
impact on them to
be revealed and
experienced.
We are most
likely to be come
aware of our
cultural
assumptions
when they are
violated or when
we are plunged
into cultural
settings different
from those that
we are used to”
Gielen, Draguns
& Fish, 2008,
p.5A as cited in
Nitza, Amy
(2017).
Allowing
students to
experience some
sense of
disequilibrium
and then
facilitating mul-
tiple reflection
and processing
opportunities for
them to put the
pieces back
together again in
a new way is
essential to
developing
cultural
understanding
among people
and groups.
More empirical
investigation on
other questions
to guide work of
teachers and
practitioners
globally.
Which elements
of the group are
culturally
bound?
What are the
stages that a
group might go
through to
develop such a
healing climate
and how similar
or different are
those stages to
those described
in Western
Literature?
Culture hides much
more than it reveals .
. . (Hall,1959, pp.29-
30) as cited in Nitza,
Amy (2017).
author
Theoretical
Conceptual
Framework
Hypothesis
Research Ques
Methodology Analysis
Results
Conclusions Implications for
future Research
Suggestions for
future practice
2
Shadiev,
Rustam &
Huang,
Yueh-Min
Computers &
Education
Department of
Engineering
Science
Cultural
convergence
theory explains
cross-cultural
understanding
takes place
through the
communication
and information
exchange of two
or more learners
from different
cultures when
they reach a
mutual
understanding of
each other’s
culture and the
world in which
they live. That is
experiences and
insights of other
cultures that
learners
communicate
and share among
themselves
enable the
expanding of
heir cultural
awareness and
It is vital for
educators to
teach learners
to understand
and value the
culture of
others so that
they can
interact
effectively and
comfortably in
a world
characterized
by close multi-
faceted
relationships
and permeable
borders
(Huang, Chen.
& Mo. 2015)
Spoken
language is not
the same in
different
cultures
(Moran et al.,
2014).
Therefore, how
can educators
ensure that
learners from
different
cultures with
no common
language can
Bloom and
Johnston (2010)
and Yamazaki and
Kayes (2004)
argue that cross-
cultural programs
need to be
administering as
united, connected
events, and as a
knowledge
building
continuum. 4
essential learning
behaviors: 1)
building
relationships 2)
valuing people of
different cultures
3) Listening and
Observing
4)coping and
ambiguity
Self-
Introduction- act
enables learners
to become
acquainted with
one another and
with other
cultures (Liu,
2007; Tu, 2004)
According to
Curtis and
Lawson (2001)
this activity
reinforces the
comfort level in
the classroom
and encourages
more social
interaction
among learners.
Self intro helps
learners identify
their own cultural
values and those
of their peers
(Chasse,
Macfadyen,
Reeder, & Roche,
2002).
Media Sharing,
Performance and
Appropriate, and
Reflecting on
Foreign Culture.
One possible
solution to the
question is
Computers. For
Example, the
Speech-to-text
recognition
(STR) system
synchronously
transcribes text
streams from
speech input
(Shadiev, hwang,
Yeh et al., 2014).
According to
related studies
the STR system
is a potential
learning tool that
has been
successfully
applied tin many
educational
studies (Hwang,
Shadiev, Kuo, &
Chen, 2012; Kuo,
Shadiev, hwang,
& Chen, 2012).
For example, this
system is used to
assist learners
with cognitive or
physical
disabilities and
those who attend
speeches given in
Not many
studies have
been carried out
using these two
systems CAT
and STR to
support
communication
of interlocutors
from different
cultures.
Particularly
whether such a
technological
approach
facilitates cross-
cultural
understanding or
not has not yet
been tested.
Therefore, this
study is an
attempt to
address the
existing gaps in
the related
research. We
designed cross-
cultural learning
activities
supported by
speech-to-text
recognition and
computer-aided
translation
systems and
3
behavior
(Gudykunst et
al., 1988;
Kincaid, 1979)
communicate
and exchange
culture-related
information
with each
other?
languages other
than their mother
tongue (Shadiev,
hwang, Chen, &
Huang 2014;
Wald & Bain,
2008) Computer
aided translation
(CAT) allows
translating texts
into different
target languages
(Godwin-Jones,
2011). Related
studies suggest
that CAT systems
have a great
potential to aid
learning,
especially in
second or foreign
language
learning. Related
studies suggest
that CAT systems
have a great
potential to aid
learning
especially in
second or foreign
language
learning. For
example, CAT
has been applied
to assist learners
in writing texts in
tested the
feasibility of
using learning
activities
supported by the
two systems and
then examined
their
effectiveness
about cross-
cultural
understanding.
Shadiev, R. et
al. (2016).
4
the target second
or foreign
language learning
to correct
grammatical and
lexical errors in
texts (Hermet &
Desilets, 2009). .
It is believed that
learners from
different
countries may
understand each
other’s cultures
better if they
perform the
learning
behaviors
discussed in
Yamazaki and
Kayes (2004) and
participate in the
learning act’s
proposed in
Bloom and
Johnston (2010).
Chase et al.
(2002). Curtis
and Lawson
(2001), Jenkins et
al. (2009), Liu
(2007) and Tu
(2004).
Furthermore, if
learning acts are
framed within a
5
specific topic
such as “National
Cuisine,” it is
assumed that
learners will be
more interested
in cross-cultural
learning and the
topic will draw
their attention
and motivate
their interest
(Shadiev, Hwang,
& Huang, 2015).
Rawls,
Janita &
Hammons,
Stacy A.
(2016)
Theoretical
Conceptual
Framework
National Survey
of Student
Engagement
(NSSE) Items:
Global and
cultural
understanding
(Included
Diverse
Perspectives)
HO: Seniors in
both
instructional
formats
(accelerated
and traditional)
will not
differed
significantly on
each of the six
cultural and
global
understanding
NSSE
questions.
Ha: Seniors in
both
instructional
formats
(accelerated
and traditional)
will differ
Methodology
Instrument and
analysis: The
researchers
examined six
questions or items
from the NSSE
survey relating to
themes of global
and cultural
understanding.
These items
centered on using
global ideas or
talking with others
with diverse
perspectives other
than one’s own
and are noted in
Table 1. The
NSSE is a national
self-report asset.
Analysis and
Results:
Data from senior
students who
voluntarily
completed web-
based NSSE
survey during the
spring semester
of 2011 were
used. The NSSE
response rate for
the accelerated
degree seniors
was 43$. This
figure compares
well with the
web-based NSSE
response rate of
34% (NSSE
2011).
Independent
Conclusions
For 5-% of the
items, both
delivery modes
have no statistical
differences. Half
the items are not
showing any
difference in
engagement. The
research
hypotheses
remain partially
supported.
However, for the
other 50%,
statistical
differences were
found and for all
the items, greater
engagement with
cultural diversity
Online learning
tends to
neutralize
student’s
differences, thus
intentional
discussions
around global or
cultural themes
might not occur.
Also, because
students in
online learning
can be more
direct, even
blunt, with their
communication,
faculty members
are not
discussing these
cultural and
Future
Research and
Practice
One of the
disturbing research
findings the NSSE
item of “included
diverse perspectives
(different races,
religions, genders,
political beliefs,
etc.) in class
discussions or
writing
assignments.” This
significant
difference cannot be
ignored or treated
lightly. Do the
online programs not
possess an outcome
for global and
6
significantly on
each of the six
cultural and
global
understanding
NSSE
questions.
Collecting info
annually from
seniors and
freshmen to
ascertain the level
of student
engagement in
behaviors that lead
to learning (NSSE
2011).
Participants
Enrolled as
nontraditional
accelerated senior
from a large
private university,
total of 1,210.
Each were
enrolled in 1/9
programs either
online or on-site
format. The online
participants total
was 702 and the
onsite was 508.
Table 2 shows the
demographics of
the participates.
analysis of each
NSSE item was
conducted on the
six questions to
determine if there
were significant
differences
between the
means. Because
the population
variance is
unknown, two
sample
independent t
tests were used.
The two samples
were independent
(a
nontraditional/ac
celerated student
is enrolled in
only one program
-either online or
on-site).
is originating
from the on-site
programs. This
is an interesting
finding as it
suggests that
being involved in
a delivery mode
does affect the
emphasis on
engagement with
global
understanding for
some students in
the college
university
classroom.
global themes to
keep potential
problems from
surfacing.
Limburg and
Clark (2006).
For example,
discuss the
“messy and
multifaceted”
nature required
when educators
engage in
discourse
surrounding
cultural
understanding
Rawls Janita, et
al. (2016, p.93).
Avoiding these
topics may thus
be a way to
maintain civility
within chats,
blogs, and
discussion
boards.
Limitation1)
NSSE uses self-
report data
rather than
measurement of
actual behavior
2)possible bias
with use of t
tests and large
cultural
understanding? If so,
how is it being
taught and assessed?
Are faculty
members intentional
about teaching it?
Because on=site
programs tend to
score higher with
this type of
engagement, one
needs to reflect on
the assignments in
the online programs.
Best practices in the
face-to-face
classroom personal
portfolios, role play
and reflective
journal writing, and
the like. (Amoore
and Langley et al
(see p.95).
7
sample in
research study
Potential of type
1 statistical error
Bernard,
April and
Fernandez,
Adonis Diaz
Yoruba
proverbs as
cultural
metaphor
for
understandi
ng
management
in the
Caribbean
Social Sciences
Cross-cultural
Management -
The Purpose is
to help construct
a conceptual
framework to
understand how
cultural
metaphor can be
used in
management
practice to build
cultural
knowledge and
leadership for
doing business
in the Caribbean
and globally.
Cultural
metaphors can
provide a quick
and efficient
means to
construct a
general
framework for
understanding
behavior and
interaction
within specific
contexts.
Examines the
use of cultural
metaphor to
enhance cross-
cultural
understanding
and argues that
processes to
enhance
cultural
knowledge or
awareness
should include
strategies that
build upon the
use of proverbs
as metaphor.
Methodology
Cultural
metaphors often
engage the use of
what Carl Jung
refers to as
archetypes or
images that tap
into collective
reservoir of
experiences and
ways of knowing
shared by human
species. The
mother archetype
is a good example
of an image that is
shared by all
members of the
human species that
evolved in an
environment in
which a primary
female-caregiver
or female
caregiver-
substitute was
present.
Results and
Analysis
The risks of using
cultural
metaphors for
understanding
human behavior
within and across
specific contexts
is that they can
function to
reinforce
distorted
stereotypes that
can provide the
basis of judging
individuals and
lead to
unwarranted
conclusions about
groups without
considering the
possibilities for
exceptions. One
example of using
inappropriate
approach toward
achieving cultural
understanding
uses false or
limited images
and phenomenon
Conclusions
Richmond’s
Model of Cross
Cultural Proverb
Relationships
(1987) is based
on proverbs from
the Mandinka
culture of
Gambia, West
Africa, where
proverbs are a
significant part of
everyday cultural
expression.
Richmond’s
model shows the
benefits of cross-
cultural
comparisons and
interpretations of
proverbs as a
method of
enhancing
cultural
knowledge.
1)those of similar
meaning and
expression
between the
learner’s culture
(Culture A) and
Analysis begins
with a debrief
discussion of
what is cultural
metaphor and
relates this
concept to
models used to
build cross-
cultural
competence.
The fable that
originated in the
Yoruba tradition
of West Africa
guides the
metaphorical
discussion in
this paper.78-
year-old Cuban
Priests
A turtle decided
to swim deep in
the sea toward
the center of the
Earth to find the
secret to life.
Met by a
volcano who
shared secret.
Volcano wrote it
on his back. Fish
Implications for
future research and
practice:
Use of cultural
metaphor can be an
effective way to add
another dimension
of cultural
awareness that
expands our way of
thinking and how we
see and understand
our world in general
(Morgan 1986 as
cited in Bernard and
Fernandez, p.330
This exercise should
encourage
participants to seek a
higher level of
understanding that
merges their
knowledge of their
own culture with
that of another from
both an insider and
outsider perspective.
Here they can begin
to see and critique
the boundaries that
separate their
understanding of
8
to reinforce
superficial
stereotypes about
cultures, such as
using a bullfight
or the taco to
understand
Spanish culture
(Galloway 1985;
Omaggio Hadley,
2000). The
problem with this
approach is that
all cultures are
diverse and
multifaced and
this makes the
use of superficial
stereotypes
reductionist in
nature.
the target culture
of interest
Culture B and 2)
those of no
equivalent
meaning between
the 2 cultures.
saw writing and
memorized it.
Man caught fish,
opened to eat
and discovered
all the secrets to
life (Baba
Ogunda Ariku,
2010).
their own cultures
with that of another
and hopefully they
will also begin to
acknowledge the
area of overlap in-
between. The
objective to use
proverbs to facilitate
this approach to
cultural
understanding is to
erase the illusion of
barriers that separate
one from their
perceptions of the
other to ideally
create a more
authentic discourse
between what were
once thought to be
disparate and
exclusive groups as
opposed to a cultural
continuum. This
process could be
labeled cultural
empathizing which
intentionally
introduces
opportunities to
compare and
interpret meaning
from multiple
vantage [points and
contexts using
9
proverbs and other
cultural artifacts.
Bernard and
Fernandez (2016)
Su, Ya-
Chen,
(2011)
Promoting
intercultural
understandi
ng and
reducing
stereotypes:
incorporatin
g the
cultural
portfolio
project into
Taiwan’s
EFL college
classes
Frameworks
Constructivist
Approach –
present culture
as a dynamic
rather than a
static entity.
Consequently,
culture learning
is seen not as the
acquisition of
facts but as a
process of
discovery, social
construction,
AND
MEANING
negotiation.
Students, are
encouraged to
construct their
own knowledge
through social
interaction and
authentic
activities.
Within the
constructive
paradigm, the
learner is an
active creative
learner
Hypothesis
How cultural
knowledge and
awareness
should be
evaluated and
what activities
and
assignments the
instructor
should provide
to encourage
learners to
discover and
construct
cultural
knowledge
actively.
Methodology
Participants
38 undergraduate
students (28
female and 10
male) who
English majors at
private Univ. in
Taiwan.
According to
student’s self-
reports – 35
began studying
English in junior
high school and 3
began in
elementary
school. One
student visited
English speaking
countries for one
month. Two
studied English
in intensive
summer
progrms.one
lived in Australia
for 3 years.
Educational
Studies
Traditional
Foreign
Analysis
Student cultural
portfolio
encompassed one
18 -week
semester. Class
met once a week
for 150 minutes.
Students worked
in groups of two
or three to
conduct a cultural
portfolio project.
Study modified
Allen’s (2004)
steps for
implementing
cultural portfolio
project in class.
Instructor helped
students learn
how to create a
cultural
hypothesis and
resources to
accept or reject
assumptions. All
groups were
required to record
what they
learned.
Results
The results in 3
parts: 1)
developing an
understanding
and knowledge of
the target
language
cultures; 2)
fostering
awareness and
critical thinking
about
misconceptions
and stereotypes
[pes of the target
language cultures
3) developing
positive
perceptions of
constructing
cultural
knowledge and
EFL Learning
The results of
students
interview and
classroom
observations
Implications for
Practice
Journal entries
showed that
students
demonstrated
that through
constant
discovery and
inquiry, student
2 not only
promoted
cultural
curiosity but
developed her
new inquiry of
and insight into
the target
language
culture.
Listening to
similar topics
from different
presentations
not only
introduced
student 2 to a
new, factual
knowledge, but
also helped her
re-evaluate her
own initial
Implications for
Future
More than half of
the students
affirmed that the
cultural portfolio
project helped them
recognize and re-
evaluate images
portrayed in
textbooks, movies
TV shows especially
from USA.
94 % became
familiar with
resources they might
use for future
cultural exploration.
10
generated,
social, and
constructive
process (Abrams
2002)
Language
instruction
methodologies
tended to view
culture as a
relatively
uniform and
static entity
composed of
accumulated,
classifiable, and
observable
phenomena that,
therefore can be
learned as facts
(Brooks 1975);
Nostrand 1974)
Hadley (1993)
argues that the
traditional
language
teaching
APPROACH to
culture (also
called the
information
acquisition
approach of fact-
based approach)
is merely the
transmission of
facts. Students
are acquainted or
exposed to
another culture
passively. They,
found that studies
shifted their
cultural
generalizations re
target lang.
culture to become
more aware of
and sensitive
towards cultural
differences
within each
country.
Students also
developed an
awareness of
their
misconceptions
and stereotypes
of the target
language cultures
and speakers.
concept.
Quantitative and
qualitative
results support
that
participating in
the cultural
portfolio project
has positive
effects on
students’
attitudes toward
s EFL cultural
learning. The
results of
students self-
eval.,
questionnaires
show that 90%
said that project
improved their
understanding
and respect of
English-
speaking
cultures and
increased their
desire to learn
English. 9-0%
also remarked
that the project
helped them
gain insight into
aspect of
English-
11
therefore,
“establish rather
than diminish
stereotypes about
the target cultures
“(Hadley 1993,
153)
speaking
cultures and
their own,
recognize
impact that their
own
perspectives
have on
understanding
other cultures,
become more
aware of their
own learning
process and
develop critical
thinking skills.
94 became
familiar with
resources they
might use for
future cultural
exploration.
Verdon,
Sarah,
Wong,
Sandie and
McLoad,
Sharynne
(2016)
Framework:
Cultural History
Activity Theory
(CHAT)– a tool
to describe the
nature of
collaboration in
different cultural
contexts and
benefits of
collaborating
with families
and
communities
Research
Question/Hyp
Contribute to
the literature by
investigating
collaboration
with families
and
communities in
SLT (Speech
and Language
Therapists’
practice with
children from
Methodology
What are benefits
of collaboration
with families and
communities in the
practice of speech
and language
therapy with
children from
CALD
backgrounds and
their families?
What tensions
exist between
Analysis Result
Study focuses on
elements of
community and
division of labor
and using the
system based
approach to
analysis, the
interconnected
nature of these
two elements
within the act
system and their
Conclusions
Sites 1 an2
involved SLT’s
working alone
with children
with feedback
and discussion
with parents
occurring at the
end of the
session.
Levels of
collaboration
with families and
Implications
Further
Research
Benefits of open
communication
and building
trusting
relationships
when
collaborating
with families to
move forward
with therapy
Implications
The study reveals
opportunities for
professionals to
enhance cultural
competence of their
practice through
engagement with
families and
communities.
12
CLAD
backgrounds in
a range of
different
practice
contexts around
world.
effective
collaboration with
families and
communities?
How can SLT
enhance cultural
competence of
their practice
through
engagement with
families and
communities?
Sites were
recruited through
referral from
professional
networks and an
invitation to
nominate sites that
engaged in high
quality practice
with CALD
populations posted
on online speech
and language
therapy discussion
groups.
impact on it can
be understood.
communities
varied.
goals.
Dittes, Sven,
and
Smolnik,
Stefan
(2016)
Theoretical
Framework
Information
systems (IS) that
foster
collaboration in
organizations
such as
knowledge
Research
Questions:
How is the
relationship
between the
use of IS that
foster
collaboration
and cultural
Methodology
Aim to answer the
research questions
and derive a
research agenda
that indicates
future research
opportunities to
study the
Analysis and
Results
The cultural
values within a n
organization have
been shown to be
a very complex
concept. [10].
Leidner and
Conclusion
Empirical studies
uncovering the
phenomenon of
reciprocity
between cultural
values and the
use of IS to foster
collaboration is
Implications
Cultural values
have a potential
to be changes
according to
different
approaches to
and perspectives
on relationship
Implications
Research
opportunities to
study this
relationship in an
organizational
setting.
Concluded that
organizational
13
management
systems (KMS)
have shown the
potential to
improve
employees’
work quality and
performance.
values within
an organization
observed in
current
empirical
studies?
Should cultural
values be an
antecedent, an
outcome, or
both or none
when
examining the
use of IS that
foster
collaboration.
How are
cultural values
conceptualized
in these
studies?
Influence of
cultural value
has potential to
leverage the
benefits of
highly
dependent on
the influence of
cultural values
within the
organization.
relationship
between cultural
values and IS that
foster
collaboration in an
organizational
setting.
Contribute to the
research by
revealing research
gaps that serve an
inspiration.
Kayworth [11]
state that every
person’s cultural
identity is
comprised of
different values
at various layers
(e.g. national,
organizational,
and sub-unit).
Gallivan and
Srite theorize that
some layers may
be more
dominant than
others regarding
explaining
cultural values’
influences.
still scarce.
The us of such
technologies as
(ESS) Enterprise
Software System
and KMS and IS
has shown the
bpotential
benefit
organizations in
the form of their
employees
improved work
performance and
better
coordination and
collaboration
within the
organization
Conclusion = in
placing the use of
collaboration
systems, KMS
and ESS at the
center of our
review
framework, and
suggest that
cultural values
are an antecedent
as well as an
outcome.
(p.4215)
of cultural
values and IS
that foster
collaboration.
Studies show
that use of IS
that foster
collaboration
has the potential
to change and
transform
cultural values
within an
organization.
culture encourages
employees to use
KMS. (p.4216)
Further research
opportunity could
develop a holistic
conceptualization of
cultural values
including different
manifestations that
are important within
the realm of research
dealing with IS that
foster collaboration.
Both climate and
culture deal with the
ways which
organization
members make
sense of their
environment.
However, culture
operates at a greater
level of abstraction
than climate [35]
Future research
investigates a
temporal causality in
the reciprocity
between cultural
values and the use of
IS that foster
collaboration.
Mahon,
Jennifer
Theoretical
concept
Research
Question
Methodology’s
The present study
Analysis
Compromising
Conclusion
Competent
Implications
Conflict
Implications
In the treatment of
14
(2009). Framework
Underlying the
study is the
Thomas and
Kilmann (1974)
framework of
conflict style, a
multi-trait dual
concern model
(DCCM),
utilizing the
traits of
assertiveness
and
cooperativeness.
Assertiveness
represents the
degree to which
one seeks to
satisfy personal
concerns, and
cooperation
refers to meeting
others ‘concerns
and maintaining
the relationship.
The crossroads
of the continua
yield five styles:
Competing,
Accommodating
, Avoiding,
Compromising,
and
Collaborating.
The Intercultural
Conflict Style
and Teachers –
1.The
achievement
gap between
whites and
students of
color persists
(Cochran-
Smith &
Zeichner 2005;
NCES, 2007),
thus we
continue to
search for
answers.
Developmental
Model of
Intercultural
Sensitivity
(DMIS)
intercultural
sensitivity is “.
. . the meaning
people attach to
cultural
difference and
to the varying
kinds of
experience that
accompany
meaning
attributions”
(Bennett, 1986,
p.30). In the
DMIS an
focused on
teacher’s
individual skills as
indicated by their
conflict styles, the
“modes used by
either or both
parties to cope
with a conflict”
(Hendel, Fish &
Galon, 2005,
p.139), A teaching
method such as
cultural
congruence, is
only as good as the
person
administering it to
a classroom of
diverse students.
Teachers with
cooperative and
assertive
interpersonal
styles are
perceived as more
competent, and
positively affect
student motivation
and achievement
(den Brok,
Brekelmans, Levy
& Wubbels, 2002).
conflict style,
followed very
closely by
Avoiding and
Accommodating
Further analysis
revealed that
degree of
cooperativeness
predicted levels
of the dependent
variable of ICS.
Certain
demographic
variables shown
to be important in
prior dependent
variable of ICS
research were
found to predict
levels of
dependent
variables.
One study used
the DMIS to
examine teacher
ICS.
Pappamihiel
(2004).,
investigated
education
students intended
expression of
caring behaviors
for children in
ESL
teachers are
competent
communicators
who can build
and sustain
interpersonal
relationships
across culture
and across
conflict.
Few studies have
focused on
teachers. Most
teachers have a
compromising
style and were
avoiders who
were adverse to
collaboration.
Universities are
influenced by the
globalization
process and those
with a high int’l
opening can react
by First offering
a study abroad
program, and
second teach
future graduates
how to live and
work efficiently
in another
country.
Intercultural
management
and intercultural
sensitivity (ICS)
are constructs
that contribute
to intercultural
awareness.
We need to
examine
intercultural
sensitivity and
conflict style,
perhaps we may
begin to shed
some light on
complications
underlying the
prevailing
disparities. In
schools,
successful
navigation of
conflict depends
on school norms
indicating
commitment to
conflict
resolution, clear
resolution
procedures, and
individual skills
(Johnson &
Johnson, 2008)
Greter
whites vs. Students
of color – these
students have
reported feeling
oppressed; teachers
rarely allowed them
to explain their side
of a discipline issue,
and those who
persisted were
viewed as
insubordinate or
defiant (Sheets,
1996).
Teachers admitted
that clashes often
resulted from the “. .
. lack of
interpersonal skills,
knowledge of
cultural diversity
and competence in
the classroom.
More research is
need for preventing
or minimizing
confrontations with
ethnically and
racially different
students (as cited in
gay, 2006, p.353).
Prior research has
not examined the
relationships
between
15
development
inventory
Communication
Institute (ICI).
Qualitative date
suggested
teachers with
less
sophisticated
understandings
of culture
avoided
intercultural
conflict
situations.
individual’s
cognitive
relationship
with cultural
difference
changes as
their
perceptions
change, and
this amorphous
perceptual
relation is
crucial to
sensitivity
development.
education is a
necessary
component of the
educational
system.
cooperativeness
will relate to
increased ICS,
and less
assertiveness
will relate to
less intercultural
sensitivity
development.
intercultural
sensitivity and
conflict style. It does
give some indication
that relationships
may be found.
Conflict
assertiveness
indicted concern for
self-more in line
with ethnocentric
thinking.
Cooperativeness is a
concern for
relationship and
focus on the other or
ethnorelative
thinking.
Brancu,
Laura,
Munteanu,
Valentin,
and Golet,
Ionut (2016)
Frameworks
Using Earley &
Ang’s (2003)
multidimensiona
l concept as an
analysis
framework,
Hypothesis
Understand CQ
components
which higher
education
should focus
more. Find
educational
solutions
adapted to the
actual needs of
business
graduates.
Which of the
four
dimensions of
CQ is a
capability of
Methodology
The study is on the
intercultural
intelligence among
business students
in Romania.
Rationale: The
business students
of today will
become the global
managers of
tomorrow. The
(CQ) Cultural
intelligence is a
multidimensional
concept, analyze
answers for each
of four (4)
Analysis and
Results
Metacognitive
CQ refers to the
mental processes
that individuals
use to acquire
and understand
cultural
knowledge. It
about the
individual’s level
of cultural norms
for different
countries or
groups of people.
COGNITIVE Cq
– refers to the
Conclusions
Some individuals
are more
successful than
others in a cross-
cultural business
situation. The
ability to interact
effectively in
multiple cultures
is not a skill
possessed by all
(Crowne, 2008).
The CQ
predictors on an
empirical and
theoretical level,
Implications for
future research
Rational Chose
research topic
because we
think that
current business
students will
find themselves
more a more
often in the face
of expatriate
assignments and
there are great
chances for
them to become
future global
leaders. Per
Implications for
Practice
No information
exists regarding
what leads to higher
levels of CQ?
(Crowne, 2008,
p/392).
Sahin et al. (2013)
recent study reaches
the conclusion that
the CQ predictors
are personality and
international
assignment.
16
development
among
students?
Why are some
individuals
more effective
than others in a
cross-cultural
business
situation?
dimensions to
identify which
capabilities are
developed among
students.
A questionnaire-
based survey was
used for data
collection among
bachelor
management
students (2nd
and
3rd
academic yr.)
gathering a no. of
113 valid
questionnaires.
From a
demographic view,
93% of
respondents are in
the 20-22 age
group and 64% are
female.
Regarding the
indirect cultural
exposure,
27parents working
in MNC and 29%
had parents with
expatriate
missions (18% fall
in both groups,
MNC with
expatriate
missions) by the
knowledge of
norms, practices
and conventions
in different
cultures, acquired
from education
and personal
experiences.
People with high
cognitive CQ
understand and
know the
economic and
legal and social
contexts of
different cultures.
MOTIVATIONA
L CQ – reflects
capability to
direct attention
and energy
towards learning
about and
functioning in
situations
characterized by
cultural
differences.
Essential
component and
source of
interculturally
adapted sections.
have a new
construct to
quote. Ang and
Van Dyne (2008)
developed a
Nomological
Network of
Cultural
Intelligence,
including
variables related
to personality,
demographic
factors,
biological
information’s, as
well as
ethnocentrism, as
determining
factors of CQ.
Shannon &
Begley (2008)
found foreign
language abilities
and influences
the CQ (the
cultural exposure
meaning
employment and
education
abroad).
Cultural exposure
is a variable often
analyzed as a CQ
predictor. Study
the impact of
Alon &Higgins
2005, the future
managers not
only master and
know the global
business
functions such
as finance,
human resource
management or
marketing, they
must also be
extremely
skilled in the
interpersonal
conduct of
global business
(p.502).
17
time of the
questionnaire
completion.
The direct
culture exposure is
remarkably low
93% of student
never studied
abroad (including
Erasmus) and
95.6% never
participated in an
internship abroad
(including work
and travel). The
personal travel is
more promising
only 20%
declaring that they
have never
travelled abroad.
The travel time
interval with the
highest frequency
(30.7%) is the 1-3
months.
personal cultural
exposure over the
CQ.

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Literature Review Matrix Word-Template 3.doc

  • 1. 1 Literature Review Matrix Template Author/ Date Theoretical/ Conceptual Framework Research Question(s)/ Hypotheses Methodology Analysis & Results Conclusions Implications for Future research Implications For practice Nitza, Amy Social Work with Groups - Sociological- Field of Group Counseling Original Hypothesis: Group interventions make more sense than individual interventions in Botswana. What are the characteristics of a productive and healing group climate within this specific culture? How do group interventions that draw heavily from the individualist and low- context communication style of the West operate in such groups? Provide activities and other opportunities for previously hidden aspects of students’ own culture and its impact on them to be revealed and experienced. We are most likely to be come aware of our cultural assumptions when they are violated or when we are plunged into cultural settings different from those that we are used to” Gielen, Draguns & Fish, 2008, p.5A as cited in Nitza, Amy (2017). Allowing students to experience some sense of disequilibrium and then facilitating mul- tiple reflection and processing opportunities for them to put the pieces back together again in a new way is essential to developing cultural understanding among people and groups. More empirical investigation on other questions to guide work of teachers and practitioners globally. Which elements of the group are culturally bound? What are the stages that a group might go through to develop such a healing climate and how similar or different are those stages to those described in Western Literature? Culture hides much more than it reveals . . . (Hall,1959, pp.29- 30) as cited in Nitza, Amy (2017). author Theoretical Conceptual Framework Hypothesis Research Ques Methodology Analysis Results Conclusions Implications for future Research Suggestions for future practice
  • 2. 2 Shadiev, Rustam & Huang, Yueh-Min Computers & Education Department of Engineering Science Cultural convergence theory explains cross-cultural understanding takes place through the communication and information exchange of two or more learners from different cultures when they reach a mutual understanding of each other’s culture and the world in which they live. That is experiences and insights of other cultures that learners communicate and share among themselves enable the expanding of heir cultural awareness and It is vital for educators to teach learners to understand and value the culture of others so that they can interact effectively and comfortably in a world characterized by close multi- faceted relationships and permeable borders (Huang, Chen. & Mo. 2015) Spoken language is not the same in different cultures (Moran et al., 2014). Therefore, how can educators ensure that learners from different cultures with no common language can Bloom and Johnston (2010) and Yamazaki and Kayes (2004) argue that cross- cultural programs need to be administering as united, connected events, and as a knowledge building continuum. 4 essential learning behaviors: 1) building relationships 2) valuing people of different cultures 3) Listening and Observing 4)coping and ambiguity Self- Introduction- act enables learners to become acquainted with one another and with other cultures (Liu, 2007; Tu, 2004) According to Curtis and Lawson (2001) this activity reinforces the comfort level in the classroom and encourages more social interaction among learners. Self intro helps learners identify their own cultural values and those of their peers (Chasse, Macfadyen, Reeder, & Roche, 2002). Media Sharing, Performance and Appropriate, and Reflecting on Foreign Culture. One possible solution to the question is Computers. For Example, the Speech-to-text recognition (STR) system synchronously transcribes text streams from speech input (Shadiev, hwang, Yeh et al., 2014). According to related studies the STR system is a potential learning tool that has been successfully applied tin many educational studies (Hwang, Shadiev, Kuo, & Chen, 2012; Kuo, Shadiev, hwang, & Chen, 2012). For example, this system is used to assist learners with cognitive or physical disabilities and those who attend speeches given in Not many studies have been carried out using these two systems CAT and STR to support communication of interlocutors from different cultures. Particularly whether such a technological approach facilitates cross- cultural understanding or not has not yet been tested. Therefore, this study is an attempt to address the existing gaps in the related research. We designed cross- cultural learning activities supported by speech-to-text recognition and computer-aided translation systems and
  • 3. 3 behavior (Gudykunst et al., 1988; Kincaid, 1979) communicate and exchange culture-related information with each other? languages other than their mother tongue (Shadiev, hwang, Chen, & Huang 2014; Wald & Bain, 2008) Computer aided translation (CAT) allows translating texts into different target languages (Godwin-Jones, 2011). Related studies suggest that CAT systems have a great potential to aid learning, especially in second or foreign language learning. Related studies suggest that CAT systems have a great potential to aid learning especially in second or foreign language learning. For example, CAT has been applied to assist learners in writing texts in tested the feasibility of using learning activities supported by the two systems and then examined their effectiveness about cross- cultural understanding. Shadiev, R. et al. (2016).
  • 4. 4 the target second or foreign language learning to correct grammatical and lexical errors in texts (Hermet & Desilets, 2009). . It is believed that learners from different countries may understand each other’s cultures better if they perform the learning behaviors discussed in Yamazaki and Kayes (2004) and participate in the learning act’s proposed in Bloom and Johnston (2010). Chase et al. (2002). Curtis and Lawson (2001), Jenkins et al. (2009), Liu (2007) and Tu (2004). Furthermore, if learning acts are framed within a
  • 5. 5 specific topic such as “National Cuisine,” it is assumed that learners will be more interested in cross-cultural learning and the topic will draw their attention and motivate their interest (Shadiev, Hwang, & Huang, 2015). Rawls, Janita & Hammons, Stacy A. (2016) Theoretical Conceptual Framework National Survey of Student Engagement (NSSE) Items: Global and cultural understanding (Included Diverse Perspectives) HO: Seniors in both instructional formats (accelerated and traditional) will not differed significantly on each of the six cultural and global understanding NSSE questions. Ha: Seniors in both instructional formats (accelerated and traditional) will differ Methodology Instrument and analysis: The researchers examined six questions or items from the NSSE survey relating to themes of global and cultural understanding. These items centered on using global ideas or talking with others with diverse perspectives other than one’s own and are noted in Table 1. The NSSE is a national self-report asset. Analysis and Results: Data from senior students who voluntarily completed web- based NSSE survey during the spring semester of 2011 were used. The NSSE response rate for the accelerated degree seniors was 43$. This figure compares well with the web-based NSSE response rate of 34% (NSSE 2011). Independent Conclusions For 5-% of the items, both delivery modes have no statistical differences. Half the items are not showing any difference in engagement. The research hypotheses remain partially supported. However, for the other 50%, statistical differences were found and for all the items, greater engagement with cultural diversity Online learning tends to neutralize student’s differences, thus intentional discussions around global or cultural themes might not occur. Also, because students in online learning can be more direct, even blunt, with their communication, faculty members are not discussing these cultural and Future Research and Practice One of the disturbing research findings the NSSE item of “included diverse perspectives (different races, religions, genders, political beliefs, etc.) in class discussions or writing assignments.” This significant difference cannot be ignored or treated lightly. Do the online programs not possess an outcome for global and
  • 6. 6 significantly on each of the six cultural and global understanding NSSE questions. Collecting info annually from seniors and freshmen to ascertain the level of student engagement in behaviors that lead to learning (NSSE 2011). Participants Enrolled as nontraditional accelerated senior from a large private university, total of 1,210. Each were enrolled in 1/9 programs either online or on-site format. The online participants total was 702 and the onsite was 508. Table 2 shows the demographics of the participates. analysis of each NSSE item was conducted on the six questions to determine if there were significant differences between the means. Because the population variance is unknown, two sample independent t tests were used. The two samples were independent (a nontraditional/ac celerated student is enrolled in only one program -either online or on-site). is originating from the on-site programs. This is an interesting finding as it suggests that being involved in a delivery mode does affect the emphasis on engagement with global understanding for some students in the college university classroom. global themes to keep potential problems from surfacing. Limburg and Clark (2006). For example, discuss the “messy and multifaceted” nature required when educators engage in discourse surrounding cultural understanding Rawls Janita, et al. (2016, p.93). Avoiding these topics may thus be a way to maintain civility within chats, blogs, and discussion boards. Limitation1) NSSE uses self- report data rather than measurement of actual behavior 2)possible bias with use of t tests and large cultural understanding? If so, how is it being taught and assessed? Are faculty members intentional about teaching it? Because on=site programs tend to score higher with this type of engagement, one needs to reflect on the assignments in the online programs. Best practices in the face-to-face classroom personal portfolios, role play and reflective journal writing, and the like. (Amoore and Langley et al (see p.95).
  • 7. 7 sample in research study Potential of type 1 statistical error Bernard, April and Fernandez, Adonis Diaz Yoruba proverbs as cultural metaphor for understandi ng management in the Caribbean Social Sciences Cross-cultural Management - The Purpose is to help construct a conceptual framework to understand how cultural metaphor can be used in management practice to build cultural knowledge and leadership for doing business in the Caribbean and globally. Cultural metaphors can provide a quick and efficient means to construct a general framework for understanding behavior and interaction within specific contexts. Examines the use of cultural metaphor to enhance cross- cultural understanding and argues that processes to enhance cultural knowledge or awareness should include strategies that build upon the use of proverbs as metaphor. Methodology Cultural metaphors often engage the use of what Carl Jung refers to as archetypes or images that tap into collective reservoir of experiences and ways of knowing shared by human species. The mother archetype is a good example of an image that is shared by all members of the human species that evolved in an environment in which a primary female-caregiver or female caregiver- substitute was present. Results and Analysis The risks of using cultural metaphors for understanding human behavior within and across specific contexts is that they can function to reinforce distorted stereotypes that can provide the basis of judging individuals and lead to unwarranted conclusions about groups without considering the possibilities for exceptions. One example of using inappropriate approach toward achieving cultural understanding uses false or limited images and phenomenon Conclusions Richmond’s Model of Cross Cultural Proverb Relationships (1987) is based on proverbs from the Mandinka culture of Gambia, West Africa, where proverbs are a significant part of everyday cultural expression. Richmond’s model shows the benefits of cross- cultural comparisons and interpretations of proverbs as a method of enhancing cultural knowledge. 1)those of similar meaning and expression between the learner’s culture (Culture A) and Analysis begins with a debrief discussion of what is cultural metaphor and relates this concept to models used to build cross- cultural competence. The fable that originated in the Yoruba tradition of West Africa guides the metaphorical discussion in this paper.78- year-old Cuban Priests A turtle decided to swim deep in the sea toward the center of the Earth to find the secret to life. Met by a volcano who shared secret. Volcano wrote it on his back. Fish Implications for future research and practice: Use of cultural metaphor can be an effective way to add another dimension of cultural awareness that expands our way of thinking and how we see and understand our world in general (Morgan 1986 as cited in Bernard and Fernandez, p.330 This exercise should encourage participants to seek a higher level of understanding that merges their knowledge of their own culture with that of another from both an insider and outsider perspective. Here they can begin to see and critique the boundaries that separate their understanding of
  • 8. 8 to reinforce superficial stereotypes about cultures, such as using a bullfight or the taco to understand Spanish culture (Galloway 1985; Omaggio Hadley, 2000). The problem with this approach is that all cultures are diverse and multifaced and this makes the use of superficial stereotypes reductionist in nature. the target culture of interest Culture B and 2) those of no equivalent meaning between the 2 cultures. saw writing and memorized it. Man caught fish, opened to eat and discovered all the secrets to life (Baba Ogunda Ariku, 2010). their own cultures with that of another and hopefully they will also begin to acknowledge the area of overlap in- between. The objective to use proverbs to facilitate this approach to cultural understanding is to erase the illusion of barriers that separate one from their perceptions of the other to ideally create a more authentic discourse between what were once thought to be disparate and exclusive groups as opposed to a cultural continuum. This process could be labeled cultural empathizing which intentionally introduces opportunities to compare and interpret meaning from multiple vantage [points and contexts using
  • 9. 9 proverbs and other cultural artifacts. Bernard and Fernandez (2016) Su, Ya- Chen, (2011) Promoting intercultural understandi ng and reducing stereotypes: incorporatin g the cultural portfolio project into Taiwan’s EFL college classes Frameworks Constructivist Approach – present culture as a dynamic rather than a static entity. Consequently, culture learning is seen not as the acquisition of facts but as a process of discovery, social construction, AND MEANING negotiation. Students, are encouraged to construct their own knowledge through social interaction and authentic activities. Within the constructive paradigm, the learner is an active creative learner Hypothesis How cultural knowledge and awareness should be evaluated and what activities and assignments the instructor should provide to encourage learners to discover and construct cultural knowledge actively. Methodology Participants 38 undergraduate students (28 female and 10 male) who English majors at private Univ. in Taiwan. According to student’s self- reports – 35 began studying English in junior high school and 3 began in elementary school. One student visited English speaking countries for one month. Two studied English in intensive summer progrms.one lived in Australia for 3 years. Educational Studies Traditional Foreign Analysis Student cultural portfolio encompassed one 18 -week semester. Class met once a week for 150 minutes. Students worked in groups of two or three to conduct a cultural portfolio project. Study modified Allen’s (2004) steps for implementing cultural portfolio project in class. Instructor helped students learn how to create a cultural hypothesis and resources to accept or reject assumptions. All groups were required to record what they learned. Results The results in 3 parts: 1) developing an understanding and knowledge of the target language cultures; 2) fostering awareness and critical thinking about misconceptions and stereotypes [pes of the target language cultures 3) developing positive perceptions of constructing cultural knowledge and EFL Learning The results of students interview and classroom observations Implications for Practice Journal entries showed that students demonstrated that through constant discovery and inquiry, student 2 not only promoted cultural curiosity but developed her new inquiry of and insight into the target language culture. Listening to similar topics from different presentations not only introduced student 2 to a new, factual knowledge, but also helped her re-evaluate her own initial Implications for Future More than half of the students affirmed that the cultural portfolio project helped them recognize and re- evaluate images portrayed in textbooks, movies TV shows especially from USA. 94 % became familiar with resources they might use for future cultural exploration.
  • 10. 10 generated, social, and constructive process (Abrams 2002) Language instruction methodologies tended to view culture as a relatively uniform and static entity composed of accumulated, classifiable, and observable phenomena that, therefore can be learned as facts (Brooks 1975); Nostrand 1974) Hadley (1993) argues that the traditional language teaching APPROACH to culture (also called the information acquisition approach of fact- based approach) is merely the transmission of facts. Students are acquainted or exposed to another culture passively. They, found that studies shifted their cultural generalizations re target lang. culture to become more aware of and sensitive towards cultural differences within each country. Students also developed an awareness of their misconceptions and stereotypes of the target language cultures and speakers. concept. Quantitative and qualitative results support that participating in the cultural portfolio project has positive effects on students’ attitudes toward s EFL cultural learning. The results of students self- eval., questionnaires show that 90% said that project improved their understanding and respect of English- speaking cultures and increased their desire to learn English. 9-0% also remarked that the project helped them gain insight into aspect of English-
  • 11. 11 therefore, “establish rather than diminish stereotypes about the target cultures “(Hadley 1993, 153) speaking cultures and their own, recognize impact that their own perspectives have on understanding other cultures, become more aware of their own learning process and develop critical thinking skills. 94 became familiar with resources they might use for future cultural exploration. Verdon, Sarah, Wong, Sandie and McLoad, Sharynne (2016) Framework: Cultural History Activity Theory (CHAT)– a tool to describe the nature of collaboration in different cultural contexts and benefits of collaborating with families and communities Research Question/Hyp Contribute to the literature by investigating collaboration with families and communities in SLT (Speech and Language Therapists’ practice with children from Methodology What are benefits of collaboration with families and communities in the practice of speech and language therapy with children from CALD backgrounds and their families? What tensions exist between Analysis Result Study focuses on elements of community and division of labor and using the system based approach to analysis, the interconnected nature of these two elements within the act system and their Conclusions Sites 1 an2 involved SLT’s working alone with children with feedback and discussion with parents occurring at the end of the session. Levels of collaboration with families and Implications Further Research Benefits of open communication and building trusting relationships when collaborating with families to move forward with therapy Implications The study reveals opportunities for professionals to enhance cultural competence of their practice through engagement with families and communities.
  • 12. 12 CLAD backgrounds in a range of different practice contexts around world. effective collaboration with families and communities? How can SLT enhance cultural competence of their practice through engagement with families and communities? Sites were recruited through referral from professional networks and an invitation to nominate sites that engaged in high quality practice with CALD populations posted on online speech and language therapy discussion groups. impact on it can be understood. communities varied. goals. Dittes, Sven, and Smolnik, Stefan (2016) Theoretical Framework Information systems (IS) that foster collaboration in organizations such as knowledge Research Questions: How is the relationship between the use of IS that foster collaboration and cultural Methodology Aim to answer the research questions and derive a research agenda that indicates future research opportunities to study the Analysis and Results The cultural values within a n organization have been shown to be a very complex concept. [10]. Leidner and Conclusion Empirical studies uncovering the phenomenon of reciprocity between cultural values and the use of IS to foster collaboration is Implications Cultural values have a potential to be changes according to different approaches to and perspectives on relationship Implications Research opportunities to study this relationship in an organizational setting. Concluded that organizational
  • 13. 13 management systems (KMS) have shown the potential to improve employees’ work quality and performance. values within an organization observed in current empirical studies? Should cultural values be an antecedent, an outcome, or both or none when examining the use of IS that foster collaboration. How are cultural values conceptualized in these studies? Influence of cultural value has potential to leverage the benefits of highly dependent on the influence of cultural values within the organization. relationship between cultural values and IS that foster collaboration in an organizational setting. Contribute to the research by revealing research gaps that serve an inspiration. Kayworth [11] state that every person’s cultural identity is comprised of different values at various layers (e.g. national, organizational, and sub-unit). Gallivan and Srite theorize that some layers may be more dominant than others regarding explaining cultural values’ influences. still scarce. The us of such technologies as (ESS) Enterprise Software System and KMS and IS has shown the bpotential benefit organizations in the form of their employees improved work performance and better coordination and collaboration within the organization Conclusion = in placing the use of collaboration systems, KMS and ESS at the center of our review framework, and suggest that cultural values are an antecedent as well as an outcome. (p.4215) of cultural values and IS that foster collaboration. Studies show that use of IS that foster collaboration has the potential to change and transform cultural values within an organization. culture encourages employees to use KMS. (p.4216) Further research opportunity could develop a holistic conceptualization of cultural values including different manifestations that are important within the realm of research dealing with IS that foster collaboration. Both climate and culture deal with the ways which organization members make sense of their environment. However, culture operates at a greater level of abstraction than climate [35] Future research investigates a temporal causality in the reciprocity between cultural values and the use of IS that foster collaboration. Mahon, Jennifer Theoretical concept Research Question Methodology’s The present study Analysis Compromising Conclusion Competent Implications Conflict Implications In the treatment of
  • 14. 14 (2009). Framework Underlying the study is the Thomas and Kilmann (1974) framework of conflict style, a multi-trait dual concern model (DCCM), utilizing the traits of assertiveness and cooperativeness. Assertiveness represents the degree to which one seeks to satisfy personal concerns, and cooperation refers to meeting others ‘concerns and maintaining the relationship. The crossroads of the continua yield five styles: Competing, Accommodating , Avoiding, Compromising, and Collaborating. The Intercultural Conflict Style and Teachers – 1.The achievement gap between whites and students of color persists (Cochran- Smith & Zeichner 2005; NCES, 2007), thus we continue to search for answers. Developmental Model of Intercultural Sensitivity (DMIS) intercultural sensitivity is “. . . the meaning people attach to cultural difference and to the varying kinds of experience that accompany meaning attributions” (Bennett, 1986, p.30). In the DMIS an focused on teacher’s individual skills as indicated by their conflict styles, the “modes used by either or both parties to cope with a conflict” (Hendel, Fish & Galon, 2005, p.139), A teaching method such as cultural congruence, is only as good as the person administering it to a classroom of diverse students. Teachers with cooperative and assertive interpersonal styles are perceived as more competent, and positively affect student motivation and achievement (den Brok, Brekelmans, Levy & Wubbels, 2002). conflict style, followed very closely by Avoiding and Accommodating Further analysis revealed that degree of cooperativeness predicted levels of the dependent variable of ICS. Certain demographic variables shown to be important in prior dependent variable of ICS research were found to predict levels of dependent variables. One study used the DMIS to examine teacher ICS. Pappamihiel (2004)., investigated education students intended expression of caring behaviors for children in ESL teachers are competent communicators who can build and sustain interpersonal relationships across culture and across conflict. Few studies have focused on teachers. Most teachers have a compromising style and were avoiders who were adverse to collaboration. Universities are influenced by the globalization process and those with a high int’l opening can react by First offering a study abroad program, and second teach future graduates how to live and work efficiently in another country. Intercultural management and intercultural sensitivity (ICS) are constructs that contribute to intercultural awareness. We need to examine intercultural sensitivity and conflict style, perhaps we may begin to shed some light on complications underlying the prevailing disparities. In schools, successful navigation of conflict depends on school norms indicating commitment to conflict resolution, clear resolution procedures, and individual skills (Johnson & Johnson, 2008) Greter whites vs. Students of color – these students have reported feeling oppressed; teachers rarely allowed them to explain their side of a discipline issue, and those who persisted were viewed as insubordinate or defiant (Sheets, 1996). Teachers admitted that clashes often resulted from the “. . . lack of interpersonal skills, knowledge of cultural diversity and competence in the classroom. More research is need for preventing or minimizing confrontations with ethnically and racially different students (as cited in gay, 2006, p.353). Prior research has not examined the relationships between
  • 15. 15 development inventory Communication Institute (ICI). Qualitative date suggested teachers with less sophisticated understandings of culture avoided intercultural conflict situations. individual’s cognitive relationship with cultural difference changes as their perceptions change, and this amorphous perceptual relation is crucial to sensitivity development. education is a necessary component of the educational system. cooperativeness will relate to increased ICS, and less assertiveness will relate to less intercultural sensitivity development. intercultural sensitivity and conflict style. It does give some indication that relationships may be found. Conflict assertiveness indicted concern for self-more in line with ethnocentric thinking. Cooperativeness is a concern for relationship and focus on the other or ethnorelative thinking. Brancu, Laura, Munteanu, Valentin, and Golet, Ionut (2016) Frameworks Using Earley & Ang’s (2003) multidimensiona l concept as an analysis framework, Hypothesis Understand CQ components which higher education should focus more. Find educational solutions adapted to the actual needs of business graduates. Which of the four dimensions of CQ is a capability of Methodology The study is on the intercultural intelligence among business students in Romania. Rationale: The business students of today will become the global managers of tomorrow. The (CQ) Cultural intelligence is a multidimensional concept, analyze answers for each of four (4) Analysis and Results Metacognitive CQ refers to the mental processes that individuals use to acquire and understand cultural knowledge. It about the individual’s level of cultural norms for different countries or groups of people. COGNITIVE Cq – refers to the Conclusions Some individuals are more successful than others in a cross- cultural business situation. The ability to interact effectively in multiple cultures is not a skill possessed by all (Crowne, 2008). The CQ predictors on an empirical and theoretical level, Implications for future research Rational Chose research topic because we think that current business students will find themselves more a more often in the face of expatriate assignments and there are great chances for them to become future global leaders. Per Implications for Practice No information exists regarding what leads to higher levels of CQ? (Crowne, 2008, p/392). Sahin et al. (2013) recent study reaches the conclusion that the CQ predictors are personality and international assignment.
  • 16. 16 development among students? Why are some individuals more effective than others in a cross-cultural business situation? dimensions to identify which capabilities are developed among students. A questionnaire- based survey was used for data collection among bachelor management students (2nd and 3rd academic yr.) gathering a no. of 113 valid questionnaires. From a demographic view, 93% of respondents are in the 20-22 age group and 64% are female. Regarding the indirect cultural exposure, 27parents working in MNC and 29% had parents with expatriate missions (18% fall in both groups, MNC with expatriate missions) by the knowledge of norms, practices and conventions in different cultures, acquired from education and personal experiences. People with high cognitive CQ understand and know the economic and legal and social contexts of different cultures. MOTIVATIONA L CQ – reflects capability to direct attention and energy towards learning about and functioning in situations characterized by cultural differences. Essential component and source of interculturally adapted sections. have a new construct to quote. Ang and Van Dyne (2008) developed a Nomological Network of Cultural Intelligence, including variables related to personality, demographic factors, biological information’s, as well as ethnocentrism, as determining factors of CQ. Shannon & Begley (2008) found foreign language abilities and influences the CQ (the cultural exposure meaning employment and education abroad). Cultural exposure is a variable often analyzed as a CQ predictor. Study the impact of Alon &Higgins 2005, the future managers not only master and know the global business functions such as finance, human resource management or marketing, they must also be extremely skilled in the interpersonal conduct of global business (p.502).
  • 17. 17 time of the questionnaire completion. The direct culture exposure is remarkably low 93% of student never studied abroad (including Erasmus) and 95.6% never participated in an internship abroad (including work and travel). The personal travel is more promising only 20% declaring that they have never travelled abroad. The travel time interval with the highest frequency (30.7%) is the 1-3 months. personal cultural exposure over the CQ.