Live Agent Setup SalesforceSaturday
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Salesforce Saturday, founded by Stephanie Herrera, is a volunteer-based initiative that meets every Saturday to discuss and learn about Salesforce, and prepare for certifications. The document also details the setup process for utilizing Salesforce Live Agent, allowing customers to receive quicker responses through web chat. Additional resources and contact information for the New Delhi Salesforce Developer User Group are provided.
Live Agent Setup SalesforceSaturday
- 1. New Delhi Salesforce Developer User Group
- 2. What is Salesforce Saturday? • First started by Stephanie Herrera in Austin, Texas. • Every Saturday we will meet either online or offline to discuss, learn about Salesforce, prepare for Salesforce Certifications. • Helping each other learning new stuff. • Volunteer based program where anyone can share any kind of expertise, they might have in Salesforce.
- 3. What is Salesforce Saturday? Stephanie Herrera • Salesforce MVP • Founder of #SalesforceSaturday Austin, Texas • She was recently interviewed on the #ButtonClickAdmin Podcast. Listen to the Podcast here: https://admin.salesforce.com/always-learning- stephanie-herrera Follow her on Twitter: @steph_herrera_
- 4. Who am I ? Amit Chaudhary • Active on Salesforce Developer Community • App Exchange product :- Code coverage Report • Blogging at http://amitsalesforce.blogspot.in/
- 5. What Is Live Agent Now days customers expect fast replies and quick resolutions. With Live Agent web chat, We can give them quicker responses to their queries. Live Agent provide users the ability to interact with the agents through web chat to get more information about specific product or queries
- 6. Live Agent Setup Step 1 :- Open live Agent Setting Step 2:- Enable Live Agent Step 3:- Setup Live Agent User. Step 4:- Set Skill Step 5:- Upload Online and Offline Image Step 6:- Setup Chat Buttons & Invitations Step 7:- Create Deployment Step 8:- Final HTML Code
- 7. Step 1 :- Open live Agent Setting Customize --> Live Agent----> Live Agent Setting
- 8. Step 2:- Enable Live Agent Click on Enable Live Agent Chat Box and click on save button
- 9. Step 3:- Setup Live Agent User. Setup--> My Setting -> Advanced User Details--> Then click on Live Agent User checkbox
- 10. Step 4:- Set Skill Click on Setup --> Live Agent --> Skill
- 11. Step 5:- Upload Online and Offline Image Upload online and offline image in "Static Resource“
- 12. Step 6:- Setup Chat Buttons & Invitations Setup--> Customize -->Live Agent --> Chat Button & Invitation
- 13. Once you will click on Save button the chat button code will come
- 14. Step 7:- Create Deployment Click on Setup-> Customize --> Live Agent--> Deployments
- 15. Then click on Save button. After Saving Deployment code will come like below NOTE:- First you need to copy Chat Button Code then Deployment Code.
- 17. Thank You Thank you for attending the session.
- 18. Follow New Delhi SFDC DUG Twitter @newdelhisfdcdug Hashtag #newdelhisfdcdug Meetup.com http://www.meetup.com/New-Delhi-Salesforce-Platform-Developer-User- Group Success Community http://sforce.co/1oc0lQA
- 19. Reach out to me !! Email amit.salesforce21@gmail.com Twitter @amit_sfdc Blog http://amitsalesforce.blogspot.in/ Developer Forum https://developer.salesforce.com/forums/ForumsProfile?userId=005F00000055f6 VIAQ&communityId=09aF00000004HMGIA2