local and global communication in multicultural settings
- 1. Local and Global Communication in Multicultural Settings
- 2. Learning Outcomes Understand how cultural diversity impacts communication. Appreciate the benefits and challenges of cross- cultural communication. 01 Recognize the reality of cultural diversity. 02 03
- 3. Terms defined… ✓ Local- refers to something that is specific to a particular place, region, or community. ✓ Global - relating to the entire world or a very large area. ✓ Multicultural Setting - A place or environment where people from different cultures live and interact.
- 4. ? Why Are We So Different? ? ?
- 5. Because of Intercultural Communication - Inherent genetic uniqueness (except identical twins). - Individual experiences profoundly shape identity (family, religion, education, socio-economic status, etc.). - This inherent diversity significantly impacts communication styles and understanding.
- 6. We are all different. We are unique on our own way.
- 7. Sarah, from a rural Midwest background, values direct communication and punctuality. Maria, from the Philippines, prioritizes relationships and flexible timeframes. These contrasting communication styles, shaped by their unique experiences and cultural values, could easily lead to misunderstandings. Think! ? ? ?
- 8. Now, let's consider how their backgrounds influence their communication: Individual Experiences Inherent Diversity
- 9. The Miscommunication Myth • Miscommunication extends beyond language proficiency. • Cultural differences are a major factor influencing understanding. • Even fluent speakers can experience significant miscommunication across cultures.
- 10. What do you think happened here? ? "direct" "efficient " "deadline" "understanding" "respect " "friendly" ? ?
- 11. How do we approach Intercultural Communication? ? ? ?
- 12. Challenges of Intercultural Communication. • Take for granted • Cultural biases • Domestic workforce • Cultural overtones • Durable bond • Grossly disloyal "Communicating Across Cultures" by Carol Kinsey Goman (2011)
- 13. • Each culture has its own set of unspoken rules. • Cultural biases are often unconscious and deeply ingrained. •Much of cultural knowledge is absorbed subconsciously, not explicitly taught. Communicating across cultures is challenging.
- 14. The challenge for multinational communic never been greater. • Globalization and increasingly diverse workforces necessitate intercultural understanding. • Multinational organizations increasingly recognize the critical importance of intercultural communication training.
- 15. • While individuals vary, cultural generalizations offer valuable insights. • These generalizations provide helpful clues for navigating cross-cultural interactions. Understanding Cultural Clues
- 16. High-Context vs. Low-Context Cultures Slav, Central European, Latin, African, Arab, Asian, American-Indian cultures; emphasize implicit communication. ex. Busy Market Most Germanic and English-speaking countries; emphasize explicit communication. ex. Formal Meeting HC LC
- 17. Some cultures think of time sequentially, as a linear commodity to "spend," "save," or "waste." Other cultures 1 view time synchronically, as a constant flow to be experienced in the moment, and as a force that cannot be contained or controlled. Sequential vs. Synchronic Time
- 18. North American, English, German, Swedish, and Dutch cultures; emphasize linear time perception. South America, Southern Europe, and Asia; emphasize circular time perception. Sequential Culture Synchronic Culture
- 19. Time Orientation: Past, Present, Future • Cultural differences in prioritizing past, present, and future significantly impact decision-making. • Long-term vs. short-term perspectives influence business practices and relationships.
- 20. Affective vs. Neutral Communication In international business, some cultures are emotionally expressive (high affect), openly displaying feelings. Others are emotionally neutral, carefully controlling emotions. The dominant approach significantly impacts business interactions.
- 21. Communication Style Facial Expressio n Body Language Tone of Voice High-affect 😆😠😲😭 💃👏 🗣️ 📈📉 Low-affect 😐😒😔 👍 ️ 😐 🗣️
- 22. • The interplay of reason and emotion varies across cultures. • Different cultures seek different types of confirmation (emotional vs. rational). Reason vs. Emotion in Communication
- 23. • Illustrates the clash between rational and emotional communication styles. • Highlights the crucial role of cultural understanding in conflict resolution. The Italian and the Dutch Manager
- 24. • Cultural differences significantly impact communication effectiveness. • Understanding and respecting these differences is essential for successful cross-cultural interactions. • Adaptability and cultural sensitivity are key to navigating a globalized world. Key Takeaways
- 25. Any questions? Clarifications? Violent Reactions ? Rants? Comments? And whatsoever?
- 27. Reference