Lodging and accommodation part 2
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The document provides an overview of the accommodation sector, including its structure and key components. It discusses the main commercial and non-commercial accommodation types as well as corporate chains, budget hotels, and distinctive properties. It also covers management issues, environmental impacts, the role of technology, and human resources within the accommodation sector.
Lodging and accommodation part 2
- 1. ING DG O nd L ION a DAT MO OM T2 C AR AC P D Y RP P E ARE B : . a' M am L
- 2. ST RUCT URE OF T E H ACCOM ODAT M ION SE OR CT
- 3. COM E M RCIAL SE OR CT >>> hotels >>> motels >>> guesthouses >>> farmhouses >>> private hostels >>> caravan parks >>> campsites >>> villas >>> apartments >>> chalets >>> hired motorhomes H oliday centers, villages, camps Cruise ships H ired yachts
- 4. QUASI /NON-COM E M RCIAL SE OR CT >>> youth hostels >>> private caravan >>> private camping >>> private yachts >>> home exchanges >>> timeshares >>> private motorhomes >>> VF R E ducational Institutions
- 7. THE CHARACTER PROPERTY The Halkin in London The Delano in Miami
- 9. 1. H ospitality and Accommodation comprises both tangible and intangible factors. • T ANGIB E – physical L surroundings, equipments, décor, location, food and beverage. • INT ANGIB E – L atmosphere and service 2. INSE ARAB IT P IL Y 3. P RISH IL Y E AB IT
- 10. PAN PACIFIC SINGAPORE Ranked #2 of 268 hotels in Singapore SadiaPrema Dhaka City, Bangladesh “A hotel I love to go back over & over again” Reviewed 17 June 2012 “This is one hotel in Singapore that I love to go back to every time. This was probably my 7th or 8th stay at this hotel as I travel to Singapore quite often. The staff at the hotel is excellent and so is their service:)...... simply love this hotel and will go back to it any time:) “
- 11. M anagement of Commercial Accomodation >>> the concept of OVER BOOKING >>> Y IELD or R EVENUE MANAGEMENT Sectoral Overlap >>> accommodation facilities and nothing else >>> integrated tourism services
- 12. ACCOM ODAT M ION And E NVIRONM NT E AL ISSUE S
- 13. Holistic Thinking : the Concept of E cosystems Regulation of the Negative Impacts E ncouraging Good P ractice Raising Awareness amongst T ourists and the Industry P aying a P rice that Covers the E nvironmental Costs of T ourism M aintaining a Balance B etween Conservation and Development
- 14. B DRUT AN ST P E H ES H E OT L >> staffs are trained in green issues and volunteer in cleaning up the beach several times each year >> solar panels, energy-saving boiles, environmentally-friedly cleaning products and guests' amenities >> customers that arrive using public transport are rewarded with 10% discount
- 15. INF ORM ION AT T CH E NOL OGY and ACCOM ODAT M ION SE OR CT
- 16. • Unit level. T echnology is the key to the efficient management of resources at unit level. • Macro level. T significant he development at this level is the increasing dominance of global distribution system (GDS) as the lead method of securing market share and marketing advantage for major accommodation brands. • The Internet. T has allowed small his operators to bypass the power of the GDS
- 18. • Service-intensive businesses within accommodation are also labor-intensive and are always likely to remain. T is despite considerable his improvements in: –P roductivity through the use of technology –T raining – Systems efficiency –M anagement effectiveness