Looking for a Fit for Purpose. Business Process Maturity Models from a User's Perspective
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The document discusses business process maturity models (BPMMs) and emphasizes the need for a user-centric approach in selecting BPMMs. It outlines research methodologies that identify 14 criteria helping organizations choose the appropriate BPMM. Key considerations include assessment availability, data collection methods, assessment duration, process types, and validation of efficiency and effectiveness.
Looking for a Fit for Purpose. Business Process Maturity Models from a User's Perspective
- 1. Looking for a fit for purpose? BPMM Smart-Selector! Business process maturity models (BPMMs) from a user’s perspective. CONFENIS2012 – Amy Van Looy – 21/09/2012 1
- 2. Business process maturity •Measure to indicate how excellent BPs can perform •Collection of capabilities •Sequence of levels •Example: OMG-BPMM (2008) Level 5 - Innovating • Continuously improving practices Level 4 - Predictable • Quantitatively managed practices Level 3 - Standardised • Standardised end-to-end practices Level 2 - Managed • Repeatable practices within the work unit CONFENIS2012 – Amy Van Looy – 21/09/2012 2 Level 1 - Initial • Ad hoc practices
- 3. Problem statement • Many BPMMs exist (N=69, Q2 2010) • But, literature limited to design perspective creating a design theory designing BPMMs accordingly What about a user’s perspective? CONFENIS2012 – Amy Van Looy – 21/09/2012 3
- 4. Research question Which criteria help organisations choose a BPMM? CONFENIS2012 – Amy Van Looy – 21/09/2012 4
- 5. Methodology • Content analysis (N=69 BPMMs) • Delphi study (N=22 experts; 5 rounds) => List of 14 decision criteria • Analytical Hierarchy Process => Weighed criteria & evaluation scores • Decision table design • Case studies CONFENIS2012 – Amy Van Looy – 21/09/2012 5
- 6. 1) Assessment availability: questions publicly known or only for assessors? 2) Data collection: objective (document review) or subjective (e.g. interview)? 3) Assessment duration: day, week or longer? 4) Nr. of questions: insights versus feasibility and duration? 5) Rating scale: quantitative and/or qualitative data? 6) Respondents: only internal or also external stakeholders? 7) Architecture details: level of guidance (e.g. descriptive or prescriptive)? 8) Architecture type: with capability levels, maturity levels or both? 9) Capabilities: what to assess and improve? 10) Nr. of processes: for (one or more) specific processes or all processes? 11) Type of processes: for generic processes, supply chains, collaborations? 12) Costs: free or charged? 13) Purpose: only raising awareness, or also benchmarking or certification? 14) Validation: with(out) empirical evidence for efficiency and effectiveness? CONFENIS2012 – Amy Van Looy – 21/09/2012 6
- 7. Assessment criteria Improvement criteria Non-design criteria 1) Assessment availability: questions publicly known or only for assessors? 2) Data collection: objective (document review) or subjective (e.g. interview)? 3) Assessment duration: day, week or longer? 4) Nr. of questions: insights versus feasibility and duration? 5) Rating scale: quantitative and/or qualitative data? 6) Respondents: only internal or also external stakeholders? 7) Architecture details: level of guidance (e.g. descriptive or prescriptive)? 8) Architecture type: with capability levels, maturity levels or both? 9) Capabilities: what to assess and improve? 10) Nr. of processes: for (one or more) specific processes or all processes? 11) Type of processes: for generic processes, supply chains, collaborations? 12) Costs: free or charged? 13) Purpose: only raising awareness, or also benchmarking or certification? 14) Validation: with(out) empirical evidence for efficiency and effectiveness? CONFENIS2012 – Amy Van Looy – 21/09/2012 7
- 8. Assessment criteria Improvement criteria Non-design criteria 1) Capabilities: what to assess and improve? 2) Architecture type: with capability levels, maturity levels or both? 3) Architecture details: level of guidance (e.g. descriptive or prescriptive)? 4) Type of processes: for generic processes, supply chains, collaborations? 5) Rating scale: quantitative and/or qualitative data? 6) Data collection: objective (document review) or subjective (e.g. interview)? 7) Purpose: only raising awareness, or also benchmarking or certification? 8) Validation: with(out) empirical evidence for efficiency and effectiveness? 9) Nr. of processes: for (one or more) specific processes or all processes? 10) Assessment duration: day, week or longer? 11) Assessment availability: questions publicly known or only for assessors? 12) Respondents: only internal or also external stakeholders? 13) Nr. of questions: insights versus feasibility and duration? 14) Costs: free or charged? CONFENIS2012 – Amy Van Looy – 21/09/2012 8
- 9. BPMM Smart-Selector CONFENIS2012 – Amy Van Looy – 21/09/2012 9
- 10. BPMM Smart-Selector CONFENIS2012 – Amy Van Looy – 21/09/2012 10
- 11. BPMM Smart-Selector CONFENIS2012 – Amy Van Looy – 21/09/2012 11
- 12. BPMM Smart-Selector CONFENIS2012 – Amy Van Looy – 21/09/2012 12
- 13. Thank you! Questions? http://www.amyvanlooy.eu CONFENIS2012 – Amy Van Looy – 21/09/2012 13