This document discusses key performance indicator (KPI) benchmarks for maintenance. It provides resources for developing KPIs including lists of common KPIs, performance appraisal metrics, and job skills. The document recommends visiting an online site for additional free ebooks and materials on developing KPIs, including lists of KPIs, performance appraisal forms, and performance appraisal methods. It also outlines steps for creating KPIs for specific job roles like construction technician and discusses common mistakes to avoid when developing KPIs, such as creating too many KPIs or not linking them to strategies and goals.