This document discusses how to set key performance indicators (KPIs). It provides steps for creating KPIs such as defining objectives, identifying key result areas and tasks, and determining methods to measure results. The document also discusses mistakes to avoid like creating too many KPIs and ensuring KPIs change based on goals. Additionally, it recommends KPIs be linked to strategy and empower employees. Different types of KPIs are outlined like process, input, output, leading, lagging, outcome, qualitative and quantitative.