This document discusses how to calculate key performance indicators (KPIs). It provides steps for creating KPIs for a construction technician position, including defining objectives, identifying key result areas and tasks, determining work procedures, and measuring results. It also discusses common mistakes in creating KPIs, such as having too many KPIs or not changing KPIs to suit different goals. Finally, it outlines different types of KPIs, such as process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs.