This document discusses key performance indicators (KPIs) for retail dashboards. It provides lists of common KPIs, performance appraisal metrics, and resources for creating a KPI dashboard. Steps are outlined for defining objectives, key result areas, tasks, and metrics to measure performance. Common mistakes to avoid when developing KPIs, such as having too many, are also discussed. The document emphasizes linking KPIs to strategy and empowering employees. Different types of KPIs like leading, lagging, qualitative and quantitative are defined.