This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives, identifying key result areas and tasks, measuring results, and creating KPIs. The document outlines common mistakes to avoid, such as creating too many KPIs or not linking them to strategy. It also describes different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs. Resources are provided on lists of KPIs, performance appraisal forms and methods.