This document discusses marketing key performance indicators (KPIs) and provides information on creating effective KPIs. It lists types of KPIs such as process, input, output, leading, and lagging KPIs. It also discusses common mistakes to avoid when developing KPIs, such as creating too many KPIs or not linking them to organizational strategy. Steps for creating KPIs include defining objectives, identifying key result areas, determining tasks and procedures, and establishing methods to measure results. The overall goal is to develop meaningful KPIs that empower employees.