Maintenance Metrics that Matter
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The webinar presented by Gil Acosta emphasizes the importance of metrics in maintenance for improving performance and control. It outlines steps to effectively utilize metrics, including starting with a clear definition of success, establishing a hierarchy of asset management, and tracking key performance indicators. The session also highlights essential data collection techniques and the critical elements needed in work order management.
Maintenance Metrics that Matter
- 1. Metrics That Matter Presented By: Gil Acosta, Director of Eng Services eMaint Maintenance & Reliability Best Practices Webinar
- 2. Meet the Presenter Gil Acosta Director of Engineering Services www.emaint.com/webinars Gil joins eMaint as Director of Engineering Services with over 30 years of production, quality and project experience in management and engineering with Fortune 500 Companies. He is trained and skilled in organizational development, team leadership, change management and lean manufacturing initiatives. superior software • exceptional service • cmms success
- 3. superior software • exceptional service • cmms success Agenda ● Why You Need Metrics ● How Metrics Apply to Maintenance ● How You Get Started ● Metrics in eMaint X3 ● CM Analysis ● Data Collection ● Q & A
- 4. Poll Question Do you currently get automated metrics out of your CMMS? ● Yes - I have everything I need to tell my story ● Somewhat - I have some but they don’t tell the full story ● No - I do not have CMMS structured to extract metrics ● I do not have a CMMS superior software • exceptional service • cmms success
- 5. Why You Need Metrics “Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.” ― H. James Harrington It can’t be that simple, you might argue— but psychologists and economists will tell you it is. Human beings adjust behavior based on the metrics they’re held against. Anything you measure will impel a person to optimize his score on that metric. What you measure is what you’ll get. Period. – Dan Ariely, Harvard Business Review superior software • exceptional service • cmms success
- 6. Maintenance & Metrics There is a hierarchy to developing and refining metrics in maintenance. If you skip a level, you will not achieve the fullest result. superior software • exceptional service • cmms success
- 7. Where Do You Begin? Start With The Ends In Mind - What Does Success Look Like? ● What data or reports would make your life easier? ● What information does your boss consistently ask for? ● What is your current PM:CM ratio? ● What type of PM:CM ratio does your business need? ● What are your current maintenance budget busters? ● What is your on-time PM performance or compliance? superior software • exceptional service • cmms success
- 8. Some Basic Startup Metrics Lagging Indicators - Performance Measurements ● CM to PM ratio (World Class = 1 to 4) ● Mean Time Between Failure (MTBF) ● Mean Time to Repair (MTTR) ● Mean Time Between Interruption (MTBI) ● Top 10 Analysis (Cost, Frequency, Duration) Leading Indicators - Performance Drivers ● PM on-time Compliance ● Estimates vs. Actuals ● Percent Failures undergoing RCA superior software • exceptional service • cmms success
- 9. Poll Question #2 Which of the Following Metrics do you currently monitor/track? ● Corrective versus Planned Maintenance ● Mean Time Analyses (MTBF, MTTR, MTBI, etc) ● Top 10 (Cost, Frequency, Duration) ● PM On Time Compliance ● Percent Failures undergoing RCA (Root Cause Analysis) superior software • exceptional service • cmms success
- 10. Asset Structure at a minimum must include the following: superior software • exceptional service • cmms success Assets ● Parent Grouping ● Child Specific Assets ● Child Miscellaneous Asset – Only one per parent INSERT PICTURE OF ASSETS IN EMAINT THAT MEET THE MINIMUM CRITERIA
- 11. Work Orders The Work Order serves two critical purposes and must contain the following elements for each purpose: What Work NEEDS To Be Done ● Child Asset – Mandatory ● Parent Asset Information ● Work Type – Planned / Unplanned ● Work Status – Open / Closed ● Primary Craft ● Required Craft & Hours ● Material Needed ● Safety Information / Requirements ● Due Date What Work WAS To Be Done ● Actual Labor Used ● Date job was completed ● Time it took to complete the job ● Comments on significant deviations ● Parts actually consumed ● Problem code superior software • exceptional service • cmms success
- 12. CM Analysis Detect a failure early enough to provide time to plan and schedule the needed work without panic, reactivity, and increasing cost? superior software • exceptional service • cmms success
- 13. Condition Data Collection Fixed Position Infrared Hand Held Thermography Hand Held Acoustic Emission superior software • exceptional service • cmms success
- 14. Basic CMMS Data Collection superior software • exceptional service • cmms success
- 15. Summary ● Begin with the end in mind! ● Set up asset hierarchy ● Create supporting fields in work order form ● Monitor the work order process ● Monitor the asset performance ● Prioritize asset improvement areas ● Move up the P-F curve superior software • exceptional service • cmms success
- 16. Thank You! Learn more about eMaint Computerized Maintenance Management Software www.emaint.com sales@emaint.com (888) 991-1977