Making life better @Weststar and CITN ...our values presentation 2013
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The document outlines Weststar's current position under new ownership, emphasizing significant investments in local community infrastructure and new product launches amid competition. It highlights the importance of employee engagement, customer satisfaction, and quality improvement, while aiming for dynamic growth and a strong company culture built on values such as passion, dedication, and accountability. The company seeks to foster open communication, community participation, and a sense of responsibility among employees to achieve success and enhance the overall consumer experience.
Making life better @Weststar and CITN ...our values presentation 2013
- 2. Where are we now? • • • • • • • • • We are under new ownership. We are experiencing competition for the first time. We are making a significant investment in the local community with our fibre infrastructure not only to improve the quality of our products, but also to enhance the local economy, education, and healthcare systems. We have launched new products into the market. We are experiencing a steep learning curve. We need to grow these new products, whilst also maintaining our legacy product offering. We have hired many new employees – the company is getting bigger! We need to justify investments already made and continued future investment. We need faster revenue growth to continue to grow the business. But what our employees are telling us is that working here often leaves them with a feeling of… Unfulfilled potential
- 3. Unfulfilled Potential We hire great people, so how do we ensure employee engagement and morale are high? How do we increase customer satisfaction, improve product quality and customer service quality? Business returns are lower than expected because we are not the quality leader we aim to be. We have a big opportunity to transform WestStar by ensuring we have happy, productive people, all aligned behind common values that drive better products, services and customer experiences.
- 4. What will success look like? We weigh our decisions against our values. We measure & strive to beat our own benchmarks. We don’t allow fence sitting. Either you are in or you’re out. We all live the values. We are proud to wear the WestStar shirt. We make sure our customers are satisfied We participate fully. We respect each other and value each other (emotionally and financially). We are fair and equitable. We are energetic and innovative. Success = Dynamic Growth: the constant pursuit of fulfilling potential!
- 5. Our values
- 6. Why are we doing this? The secret to success is…
- 7. Why are we doing this? …AMAZING People
- 8. Why are we doing this? …and AMAZING people work at companies with an AMAZING company culture.
- 9. Why are we doing this? Why not create a company culture that we
- 10. Why are we doing this? To… Make Life Better
- 11. Why does culture matter? “It’s the magic dust – the difference between a good company and a great one.” “A great culture attracts great people.”
- 12. Why get out of bed in the morning?
- 13. Because of Our Values
- 14. Passion We are passionate. We love what we do. We give it our all. “There is no passion to be found playing small – in settling for a life that is less than the one you are capable of living.” – Nelson Mandela
- 15. Passion
- 16. Dedication We are dedicated. At WestStar that means being energized and engaged. We not only meet expectations. We thrive on exceeding them.
- 17. Growth We live to learn. We take responsibility for our own development and support our team’s efforts to learn and grow. We believe that growth is critical to success.
- 18. Innovation Growth leads to innovation. We want to make things better every day and consistently focus on finding ways to make the company and our products better.
- 19. Quality Creating the best possible consumer experience is why we are here. We measure to ensure we deliver as promised, and create benchmarks which we work to surpass. “Quality means doing it right when no-one is looking” – Henry Ford
- 20. Quality
- 21. Accountability We are responsible for the product we create. We hold ourselves and our teams accountable for individual and company performance. If expectations aren’t met we will shake hands and part ways.
- 22. Reliability You can count on us. We deliver consistent, dependable products.
- 23. Simplicity We believe that when the focus is on making things easy – for our customers and our employees – the end result is a better product and a better place to work. Easy doesn’t mean no work (that would be silly). At WestStar easy means we focus on the effective and efficient processes leading to quality work.
- 24. Community We live here. We foster connections in the community and follow our code of conduct. “I alone cannot change the world, but I can cast a stone across the waters to create many ripples” – Mother Theresa
- 25. WestStar Code of Conduct 1. We help without being asked 2. We turn off phones in meetings 3. We cancel meetings that are unproductive 4. We listen actively 5. We respond to email, voicemail within 1 business day 6. We are on time to meetings and ready to participate 7. We are considerate of each other’s time 8. We greet each other warmly 9. We don’t curse/swear 10. We are solution oriented 11. We don’t gossip 12. We attend company events
- 27. Acknowledgement We recognize everyone’s contributions in a respectful manner and we celebrate creativity, achievement, and the resolution of problems.
- 28. Communication Open, honest and consistent dialogue are key to achieving the kind of environment where amazing people want to work. We share information so everyone sees the big picture and are receptive to feedback (even when we don’t like to hear what we are doing wrong).
- 29. Participation You can’t play if you’re not at the game. We show up, we are involved and we are team players. We come prepared to meetings and work. We offer ideas, thoughts and suggestions without being asked. We do our homework and are involved.
- 30. Life is a journey… Our values are part of who we are… and who we want to be!