Managed Print Services Presentation
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The document discusses managed print services (MPS), which involves outsourcing management of an organization's printing fleet to a third party. The key benefits of MPS include cost control through ongoing optimization, proactive maintenance, consolidated billing, and freeing up IT resources. MPS follows five pillars: define, measure, analyze, improve, and control. Trends in the industry show more providers offering comprehensive MPS solutions to help customers simplify management of printing costs, which typically represent 1-3% of revenue. MPS can streamline workflows, improve productivity, and reduce environmental impacts from paper, toner, and energy use associated with printing.
Managed Print Services Presentation
- 1. Managed Print Services “Efficiency through Transparency”
- 2. Contents • MPS Definition & 5 Pillars • 2012 Trends • Document Systems MPS Advantage • Environmental Impact • Final Thoughts
- 3. Manage Minimize A Sensible Strategy Expenses Carbon Footprint Boost Free Up Productivity IT Resources
- 4. Why Managed Print Services? MPS Definition 1. Management information with consolidated billing 2. Proactive maintenance of the equipment fleet 3. Ongoing optimization of the environment throughout the life The 5 Pillars 1. Define - Is your print environment open to efficiencies with MPS 2. Measure - How large is the fleet? Do our findings coincide with yours? – Assessment begins 3. Analyze - Understand the findings and to assemble a plan 4. Improve - Present our findings and efficiencies 5. Control - Take action!
- 5. Printing 2012 MPS Industry Trends • OEMS are pushing their own MPS offerings to validate efficiencies to the end users • System Integrators, such as: Accenture and Fujitsu Service are looking to append MPS to their managed service contracts with clients • Managed Service Providers/IT and Copier Resellers – are refocused on bringing Sales/Service/Supplies under one easily digestible offering to the C-Level in the S.M.B channel • Supplies based providers (big-box), such as: Office Max and Staples (the massive distributors) have seen a decline in B2B supplies business when MPS is not incorporated
- 6. Printing 2012: Customer Trends • C-Level and IT Managers are unaware of their printing costs. IT Managers generally consider printers a Necessary evil. • Printing related costs are typically 1 -3% of a companies revenue* • 23% of help desk calls are printer related* *Gartner group
- 7. Printing 2012: Customer Trends, cont. • 90% of all companies do not track printing costs - Buyers Lab • For every $1 spent on printing involves another $9 to manage it - Gartner Group Cost of Printing 10% Hard Visible Costs Cost of Document IT Management Managing End user interaction Document 90% IT Support and Infrastructure Lifecycles Administration and Procurement Facilities
- 8. Vendor vs. Consultant Vendor Consultant • Sells Products • Understands your needs • Products for Price • Price is a byproduct • Transactional forum • Contractual agreement • • Controls costs Competitive environment • Contractual agreement • Rejustifies every sale • Defines, Measures, Analyzes, • Does not see overall printing Improves and Controls costs costs • Can only earn your business • Does not understand your after they fully understand your business business
- 9. Vendor vs. MPS Solution Vendor MPS • Numerous vendors for all your • One provider for all your needs printing needs • Proactive to: • Reactive to: Supplies are monitored Supplies Service is scheduled Service Upgrades are automatic Upgrades Costs are controlled through efficiencies Costs • Purchasing taken out of loop • Needs constant purchasing • IT taken out of loop attention • IT is involved
- 10. Strategic Synergy – Document Systems MPS Document Systems Customer • A comprehensive plan that • Eliminate their involvement in proactively manages devices managing printers, the related and materials materials, and services • One invoice monthly for pages • Simplify the financial printed administration of the fleet • Support the devices and the • Increase productivity in IT by users reducing the printer support issues • Security solutions • Protect their information
- 11. Our Solution – Your Advantage Streamline tasks Improve the Improve Workflow and increase business processes “Define & Measure” efficiency Control costs and Having the right improve user Optimize the Infrastructure devices in the right productivity “Analyze & Improve” locations Outsource device Control costs, reduce management controls tasking & Manage the Environment Customer Benefit cost and allows for Customer Needs involvement with “Control” What We Provide focus on core managing the devices business
- 12. Consult and Collaborate! • Understand corporate and individual objectives Define --------------------------------------------------------------------------- • Perform due diligence Measure --------------------------------------------------------------------------- • Discover areas for improvements • Collaborate on developing solutions that are consistent with the culture and politics Analyze --------------------------------------------------------------------------- • Define solutions in a cohesive strategy • Develop an implementation strategy with tracking and reporting of results Improve --------------------------------------------------------------------------- • Manage account to achieve desired results • Conduct regular account reviews • High resource value to management Control
- 13. The Desired Outcome • Control expenses – Manage the environment – Optimize the infrastructure – Improve workflow • Boost productivity – Do more with less – Focus on core business – IT relieved of responsibility – Purchasing focused on other tasks
- 14. Environmental Impact • Paper, Toner and Power − One case of paper (10 reams) uses approximately 60% of a tree* − Production of 50 lbs. (5,000 pages/1 case) of copy paper produces 143 lbs. of green house gases* − Three quarts of oil are consumed in the production of a single new toner cartridge and they take over 1,000 years to decompose** − Millions of square feet of landfill space is consumed with used toner cartridges, paper, and printers that could be recycled.** Office Employees Pages per Year Trees per Greenhouse Gas Emissions Year 100 1 million 120 28,600 lbs *printgreen.com ** State of California ** All Associates Group
- 15. Final Thoughts Current Clients Maximizing our MPS Solutions • Simi Valley Hospital • First California Bank • Ferguson, Case, Orr, Paterson, LLP • Community Property Management • Cancer Center of Santa Barbara • Kinemetrics • Boy Scouts of America