2. What is Controlling?
• Monitoring Work: Checking if tasks
are done as planned
• Measuring Performance:
Comparing actual work with set
goals
• Taking Action: Fixing problems to
stay on track
• Example:
• A manager checked sales reports and
changed the plan to meet targets
3. Why is Controlling Important?
• Keeps Goals on Track: Ensures
work follows the right plan
• Improves Performance: Finds
mistakes and fixes them early
• Saves Time and Money: Avoids
waste and delays
• Example:
• The company cut extra costs after
reviewing its monthly budget
4. Purpose of Controlling
• Ensure Goal Achievement: Helps
meet set targets
• Maintain Standards: Keeps quality
and work levels high
• Support Decision-Making: Gives
data for better choices
• Example:
• A factory used quality checks to
maintain product standards.
5. Steps in the Controlling Process
• Set Standards: Decide what is
expected or required
• Measure Performance: Check what is
actually done
• Take Corrective Action: Fix things if
goals aren’t met
• Example:
• A supervisor noticed delays and added
more workers to speed up work.
6. Step 1 – Setting Standards
• Set Targets: Decide clear goals or
benchmarks
• Use Measures: Pick tools like
numbers, time, or quality
• Guide Work: Standards help
employees stay focused
• Example:
• A company set a goal to produce 100
units per day.
7. Step 2 – Measuring Performance
• Track Progress: Check how much
work is actually done
• Use Tools: Use reports, feedback, or
data charts
• Compare Results: Match real output
with set standards
• Example:
• The manager reviewed daily reports
to see if production met targets.
8. Step 3 – Comparing Results
• Match Output to Goals: See if work
meets the standard
• Find Gaps: Identify where results are
less or more
• Check Reasons: Understand why
there’s a difference
• Example:
• Sales were 10% lower than the goal, so
the team checked customer feedback.
9. Step 4 – Taking Corrective Action
• Fix Problems: Solve what’s going
wrong
• Adjust Plans: Change tasks or
methods if needed
• Prevent Future Issues: Make sure
it doesn’t happen again
• Example:
• The manager added training sessions
to improve slow worker performance
10. Types of Controlling
• Pre-Control: Checks before work
starts
• Concurrent Control: Monitors
during the process
• Post-Control: Reviews results after
work is done
• Example:
• A supervisor checked machines before
use (pre-control) and inspected
finished goods (post-control).
11. Feedforward Control
• Before Work Starts: Fix issues in
advance
• Plan Check: Review materials,
tools, and instructions
• Avoid Mistakes: Stops problems
before they happen
• Example:
• The trainer checked all slides before
the workshop began.
12. Concurrent Control
• During the Work: Watch tasks as
they happen
• Instant Feedback: Spot and fix
errors right away
• Keep Flow Smooth: Prevents
delays or quality drops
• Example:
• The chef checked each dish while it
was being cooked.
13. Feedback Control
• After Work is Done: Review final
results
• Check Success: See if goals were
met or missed
• Improve Future Work: Learn from
past mistakes
• Example:
• After the event, the team checked
what went well and what didn’t.
14. Design of a Good Control System
• Clear Standards: Set simple,
specific goals
• Quick Reporting: Share results on
time
• Flexible and Fair: Adjust easily and
treat all fairly
• Example:
• The company used weekly reports
and adjusted targets when needed.
15. Conclusion
• Essential Tool: Controlling keeps
work on the right path
• Boosts Success: Helps meet goals
and improve quality
• Future Ready: Prepares teams for
better performance
• Example:
• With proper control, the business
met targets and grew faster
