This document discusses managing a diverse workforce. It begins by defining diversity and explaining why workforces have become more diverse due to changing demographics, legislation, and a realization that diversity can help companies compete. It then covers different dimensions of diversity including age, gender, ethnicity, disability, and sexual orientation. The document also discusses how diversity impacts organizations socially and competitively. It notes that diversity can provide a cost advantage and help organizations appeal to different groups. Finally, it discusses managing knowledge workers and the relationship between human resource management and social issues.