Managing communication problems
- 1. 1 Managing communications problems Listening : It is a process of receiving , interpreting and reacting to a message received from the speaker. Difference between listening and hearing: 1. In listening , we have to listen carefully and also need focus but in hearing, we need not to hear it carefully 2. Listening is a fast output process while hearing is a slow process because we listen to something actively but we don't hear itself. It is a naturally occurring process. Techniques of effective listening : If the teacher is delivering the lecture to the students than what are the measures a student could apply to listen effectively these are as following: 1. While listening, the student should avoid talking and listen to the teacher quietly. 2. While listening , the student has to listen carefully to the teacher and stop thinking.
- 2. 2 3. While listening, the student has to be open minded,that helps him to understand what the teacher is saying. 4. While listening , student must has an eye contact with the teacher because the teachers eyes are also communicating. The student would easily understand the teacher's point of view and what he is explaining. 5. During the lecture , the student must not need to interrupt . 6. At the end of the lecture you can ask the question and provide the feedback. Two Way Communication : The process of transfering of message from sender to receiver in an understandable manner. Steps Of Two Way Communication : 1. Develop an idea _ It depends on you which message you want to transmit . You must know about the message ( this message is suitable or not according to the situation ) you are going to send. 2. Encoding_ The process of converting a message into symbols.. 3. Transmitting message _ Process in which we send or transmit the message . 4. Receive
- 3. 3 5. Decoding _ The process of converting subject matter into symbols . 6. Accept 7. Use 8. Give feedback _ The receiver responds after reading the message. Barrier in managing communication ; The problems that occurs during communicating with each other 1. Environmental Barriers : The problems which are occured because of the environment are called Environmental Barriers.In this barrier , there are some environmental problems that cause distractions that cause interruption in effective communication. For example: Noise ,uncomfortable chairs,etc. 2. Linguistic Barriers : The problems that occur due to language are linguistics barriers. If a doctor talks with us we would not be able to understand because of his language (that a normal person could not understand).
- 4. 4 3. Physical barriers : The problems that occur because someone is not physically ill or some other things (due to which we could not communicate with the one who is physically not right) are called physical barriers. If someone is physically weak he wouldn't be able to speak with anyone so we could not communicate with him/her. 4. Psychological barrier: The problem that occurs if someone is not mentally alright is a psychological barrier.if someone's mood is not good he is upset because of some reasons then he could not communicate with us effectively. 5. Perceptual barrier: The problem occurs due to some misunderstandings such as belief in your eye not ears but sometimes the eye also watches wrong is a perceptual barrier.for example: we have listen by someone that he is not a good person before meeting him we make perception about him .this is the perceptual barrier.
- 5. 5 6. Context barrier: The problem occurs because there are some problems that occur about the speaker that what is he narrating in this book or any written material is called context barrier. For example: while reading a topic of language before knowing its background we couldn't understand what the writer is saying so this causes lack of effective communication. 7. Personal barriers: This problem occurs when someone interrupts someone because of ego, anger or revenge,etc is a personal barrier. If someone interrupts while the other one is saying something because of personal reasons. The End