Managing New Customers
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Curtis Barranoik presented on how companies can harness the power of customer relationship management (CRM) systems to manage new customers. CRM systems centralize customer data and provide a 360-degree view of customers. They help businesses attract more prospects, win new customers, and improve customer satisfaction. Maximizer CRM offers features like account and contact management, marketing automation, sales force automation, and customer service case management tailored for different business needs.
Managing New Customers
- 1. Managing New Customers Harnessing the power of CRM Presented by: Curtis Barranoik President Cencomp Systems Solutions Inc.
- 3. Web Leads: Collect data from web forms including any custom fields
- 4. Web Leads: Collect data from web forms including any custom fields
- 5. Web Leads: Data is sent via email
- 6. Web Leads: Or inserted directly into a database
- 9. What is CRM? C ustomer R elationship M anagement
- 10. What can a CRM program provide?
- 11. How CRM Solves These Challenges Attract more prospects ■ Win new customers ■ Improve customer satisfaction Centralize customer management throughout the lifecycle, with a 360 ○ view of the customer
- 12. Value of CRM – Companies Using CRM Outperform Non-CRM Users Source: AMI-Partners, 2007
- 13. CRM Features Business Productivity Time management Task management Email management Sales force automation Account and contact management Sales opportunity management Lead management
- 14. Account and Contact Management
- 15. Time Management
- 16. Task Management
- 17. Email Management
- 18. Additional CRM Features Marketing Email marketing Marketing campaign management Web marketing Customer service Case management Customer self service Knowledge Base
- 19. Maximizer CRM is the Tool for… Sales Marketing Customer Service
- 20. Meeting the Needs of Your Business with Four Editions
- 21. For more information Contact Cencomp Systems Solutions: 451-3089 http://www.cencomp.com/maximizer
Editor's Notes
- #2: CRM=customer relationship management