Managing Scope Creep & Client Expectations
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The document discusses the importance of managing client expectations and scope creep in project management. It outlines essential skills such as adaptability, communication, and relationship building while categorizing different types of clients. The text also identifies various forms of 'creep' that can affect project delivery, emphasizing the need for clear goals and effective communication.
Managing Scope Creep & Client Expectations
- 1. Tera Simon @tcaldsimon Managing Scope Creep and Client Expectations
- 3. PEOPLE ARE THE REASON WHY PROJECTS GO WRONG
- 4. What skills are essential for managing client expectations? + Adaptability + Collaboration + Communication + Listening + Relationship building + Honesty + Transparency
- 6. NO ONE TEACHES A CLIENT HOW TO BE A CLIENT.
- 7. Identify what type of client you have. + The Curious + The Oblivious + The Know-It-All + The Cheapskate + The Dreamer + The Helper + The Sprinter + The Underling
- 8. PAY ATTENTION TO THE CALM BEFORE THE STORM
- 9. "So I creep, yeah, just creepin' on, On the down low, 'cept nobody is supposed to know." - TLC
- 10. Know when problems creep into your project
- 11. SCOPE CREEP ● Interference from client ● Incomplete scope ● Poor change control ● Miss Communication
- 12. EFFORT CREEP ● Doing more work without added scope ● Overly optimistic estimates ● Lack of skills
- 13. HOPE CREEP ● Team falsely reports they are on track ● Hardest creep to identify ● Hides until the last moment
- 14. FEATURE CREEP ● Also known as Gold-plating ● Over-delivery on the scope ● Adding unnecessary features
- 15. JUST SWIPE LEFT
- 20. “The single biggest problem in communication is the illusion that it has taken place.” - George Bernard Shaw
- 21. I’VE WAFFLED BEFORE, I’LL WAFFLE AGAIN.
- 22. QUESTIONS?