Manivel_Rajendiran_16-Jun-2015
- 1. + 91 9952652681 (Chennai,India) manivel1987@gmail.com Current Employer:InfosysLimited Current Designation:TechnologyAnalyst MANIVEL RAJENDIRAN RESUME
- 2. Manivel Rajendiran Page 2 of 9 SUMMARY: Around 5 years of software development experience in large-scale enterprise wide applications as Technical Lead, Siebel Developer, Siebel Administrator, Senior Programmer and Programmer. Present designation in Infosys Technologies is ‘Technology Analyst’ (since December 09, 2013). Siebel CRMImplementation, Development & Enhancement, Maintenance, Production Support, UCM (MDM) and Upgrade experience. Projects based across geographies including USA and UK. Worked on Waterfall and Agile based SDLC methodologies. Worked on projects belonging to different industries like UCM, Marketing, Consumer Sector, Public Sector, Consumer Goods, Retail, Cards & Payments and Legal. EDUCATION QUALIFICATIONS: Bachelor of Engineering in Electrical and Electronics Engineering, Anna University, Chennai. Pursuing M.B.A (Part-Time) in Technology Management, Anna University, Chennai. TECHNICAL EXPERIENCE: CRM Packages Siebel 8.2 Universal Customer Master/Marketing Siebel 8.1 Call Center/e-Consumer Sector/Financial Services/Sales Siebel 8.0 Call Center/Public Sector/Sales Siebel 7.7 Call Center/e-Consumer Sector Siebel 7.5.3 e-Consumer Goods Siebel Technical Areas Siebel Administration Siebel Code Migration Tasks (End to End) Siebel Upgrade, Cut-Over Tasks and Deployment Activities Performing Daily Health Checks Siebel Configuration, Scripting and Workflows Siebel List Import and EIM Siebel Alerts and Monitoring IIR (Informatica Identity Resolution) Maintenance and Support BIP Reports RDBMS Oracle 10g and later MSSQL 2005/2008 Operating Systems Windows 2000/2003/2008 Server Linux Job Functions Siebel Administration Siebel Production Application Support Requirement Analysis, Design and Coding Design Documentation, Maintenance Upgrade and Project Management BIP Reports Testing and Unit Testing
- 3. Manivel Rajendiran Page 3 of 9 SKILLS: Siebel Administration Siebel UCM(OCH) Developer Siebel Upgrade and Deployment Tasks End to End Code Migration Activities Siebel Configuration Siebel Remote Administration Database Refresh Activities Siebel-OBIEE Integration Siebel EIMbasics Siebel Personalization Siebel Run Time Events Siebel UCM/MDM DAC Monitoring Unit Testing IIR (Informatica Identity Resolution) IIR Maintenance, Support and Deployment EDQ (Enterprise Data Quality) EDQ Maintenance, Support and Deployment Siebel Monitoring Siebel Alerts BIP Reports Siebel Testing EMPLOYERS: Employer Name Start Date End Date Designation iGATE 28th June 2010 05th December 2013 Technical Lead Infosys Technologies 09th December 2013 Till Date Technology Analyst CERTIFICATION & TRAINING: Certification Company Period Siebel Functional Overview Infosys Technologies Ltd September 2014 Siebel UCM/MDMTraining iGATE Patni Jan 2012 – Feb 2012 Siebel L1 Certification Patni Computersystems Ltd., Jul 2010 – Sep 2010 Hardware and Networking Afore Serve Ltd., Jun 2009 – Jun 2010 English for Speakers of Other Language (ESOL) Cambridge University Apr 2006 – Sep 2006 PROJECTS: Siebel Production Support DNV Offshore Oct 2014 – Till Date Siebel Production Support VISA Inc., Offshore Dec 2013 – Sep 2014 Single View of Customer (OCH/UCM) Specsavers, UK Offshore Feb 2012 – Dec 2013 Siebel Production Support Xerox, USA Offshore Oct 2012 – Dec 2013 Siebel Upgrade, Retrofit and Enhancements Church & Dwight, USA Offshore Oct 2011 – Oct 2012
- 4. Manivel Rajendiran Page 4 of 9 ASSIGNMENTS: Oct 2014 – Till Date - Click to Project List Project: Siebel Production Support Client DNV (Det Norske Veritas) Role: Siebel Consultant Type: Siebel Expert Programmer Siebel Application Support (Level 1 and Level 2) Siebel Administrator BIP Support Responsibilities: As a Siebel Consultant, the main activities dealt by Manivel Rajendiran are as follows:- Carrying out a thorough analysis on the issue and providing solution to the customer. Involving in Client Meetings clarifying all Siebel related queries. Available 24x7 for all emergency issues and providing on call support. Attending the tickets raised by the client on the Siebel, BIP issues without missing SLA. Educating the client on the various Functionalities, Limitations in the application. Providing preventive measures to the customer while solving a case. Providing Technical support and Guidance to peers. Working on the tickets raised by the customer and classifying it to other streams. Categorizing the customer concerns and providing instant solutions. Fixing the Bugs, support fixes and providing support for all the Change requests. Unit testing and fixing the Bugs raised by the Client. Dec 2013 – Sep 2014 - Click to Project List Project: SIEBEL Production SUPPORT Client VISA Inc., Role: Siebel Consultant Type: Siebel Administrator Expert Programmer Responsibilities: As a Siebel Consultant, the main activities dealt by Manivel Rajendiran are as follows:- Configuring Siebel for the Developers to work on. Server maintenance activities like checking or clearing log files/crash dumps. Generating New Database and DB extract for Users. Maintenance activities of all available Environments. Carrying out a thorough analysis on the issue and providing solution as well the preventive measures to the customer. Involving in Client Meetings clarifying all Siebel related queries. Preparing, Updating the Trouble shooting guide. Monitoring the Siebel services and providing solutions at critical situations. Available 24x7 for all emergency issues and providing on call support. Implementation of the Siebel Alerts
- 5. Manivel Rajendiran Page 5 of 9 October 2012 – Dec 2013 - Click to Project List Project: Xerox – SIEBEL L3 SUPPORT Client Xerox, USA Environment: Platform : Siebel 8.0 Public Sector, Oracle 10g , Windows OS Software : Siebel 8.0 Tools and Applications, SQL Role: Siebel Administrator Type: Siebel Administration Expert Programmer About Project: Xerox Corporation is a $22 billion leading global enterprise for business process and document management. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services,softwareandgenuine Xerox suppliesforgraphiccommunicationandoffice printing environments of any size. The current environmentisfunctionalrichbut has several operational and support issues that come in the way of business operations including Performance issues for current Siebel version as well as inability of leveraging improved feature set provided by the newer application versions. Those issuesare beingtakencare by our team round the clock in a timely manner so as to provide support as well as resolutions in the given timeline without SLA breach. Responsibilities: As a Siebel Administrator, the main activities dealt by Manivel Rajendiran are as follows:- Configuring Siebel for the Developers to work on. Creating new users in Siebel Application. Server maintenance activities like checking or clearing log files/crash dumps. Generating New Database and DB extract for Users. Importing and Exporting of Repository and moving across various Environments. SRF Replacements on the Siebel Servers. End to End Deployment tasks which is required for a release. Publishing Health Check reports for all available Siebel Environments. Maintenance activities of all available Environments. Carrying out a thorough analysis on the issue and providing solution as well the preventive measures to the customer. Creating of SR with ORACLE for certain technical issues in Siebel. Performing daily Health Check of all the Siebel Production Environments. Involving in Client Meetings clarifying all Siebel related queries. Available 24x7 for all emergency issues and Providing on call support As a Siebel Developer, the main activities dealt by Manivel Rajendiran are as follows:- Providing Technical support and Guidance to peers. Working on the tickets raised by the customer for any change in Siebel. Unit testing and fixing the Bugs raised by the Client. DAC Monitoring. Running I-Bots and performing analytics reports validations.
- 6. Manivel Rajendiran Page 6 of 9 Feb 2012 – Dec 2013 - Click to Project List Project: SPECSAVERS – SINGLE VIEW OF CUSTOMER Client Specsavers (UK) Environment: Platform : Siebel 8.2 UCM, Oracle 11g , Oracle VM Software : Siebel 8.2 Tools and UCMApplication Role: Siebel Administrator UCM (Siebel) Developer Type Implementation / Development / Administration About Project: Specsavers Optical GroupLtdis the biggestoptical retailerin the UK and Ireland. They are high street opticians, sellingspectacles,contactlensesandhearingaids.Theircurrentgeography includes UnitedKingdom, Guernsey, Spain, Ireland, Norway, Sweden, Finland, Denmark, the Netherlands, Australia and New Zealand. Specsavers have plannedto use Oracle CustomerHubapplicationfor creating a single view of customer in their enterprise. Customer data are received from multiple source systems and are sent to OCH using AIA (PIP) Middleware. Enterprise Data Quality (EDQ) is used for Profiling and Cleansing. OCH is expected to publish customer data to target application belong to Marketing and financials. Responsibilities: As an UCM Developer, the main activities dealt by Manivel Rajendiran are as follows:- Participating in Meetings to gather requirement details and sharing analysis. Preparing Detail Technical design documents for OCH Configuration. Providing Technical support and Guidance to peers. Status reporting to Project Management on a regular basis. Designing the Mapping Sheets for the Business, DB and EIMlayers. Designing the UI Wireframes for the Client to get clear view of the application. Preparing for the Development Tasks from Scratch and completed the entire UI Build Tasks. Proficient in configuring the Business Object layer Objects like BC, BC User Properties, BO, Joins, Links, Pick lists, Drilldowns, MVL, Field level validations, Object level validations etc. Proficientinconfiguring User Interface Object layer Objects like Applets, Views, screens, various Validations at the UI Object levels. Beginner in configuring the Integration Layer objects like Integration Objects, Integration Components and Integration Component User Properties etc. Unit testing and fixing the Bugs raised by Testing Team. As a Siebel Administrator, the main activities dealt by Manivel Rajendiran are as follows:- Setting up the Siebel Environment and Applying ACRs on the Environment. Configuring Siebel for the Developers to work on. Creating new users in Siebel Application and Database. Server maintenance activities like checking or clearing log files/crash dumps/space issues. Generating New Database and DB extract for Users. Importing and Exporting of Repository and moving across various Environments. SRF Replacements on the LINUX Siebel Server. DB Clean up tasks using EIM and IIR DB clean up tasks. Maintaining all the Siebel and EDQ environments. Extending support to the DB team at the time of backups and outages. Performing Health Check on the Client side Demo and all other available Siebel Environments.
- 7. Manivel Rajendiran Page 7 of 9 January 2011 – January 2012 - Click to Project List Project: Siebel Upgrade, Retrofit and Enhancements Client Church and Dwight Inc., (US) Environment: Siebel Application from 7.5.3.15 to 8.1.1.4 Analytics Application from 7.5.3 to 7.9.6 Windows Server 2000 2008, SQL Server 2000 2008 DTS to SSIS Migration Role: Siebel Developer Siebel Administrator Type Implementation / Development / Administration About Project: Church & DwightusesSiebel TPMApplicationandSiebel Analytics tomanage itsTrade Promotionactivities in US and Canada. As a CPG company, Church & Dwight has a significant dependence on the TPM application, as key driver and tracking of the promotions that are being executed. The current environmentisfunctionalrichbuthas several operational andsupportissues that come in the way of business operations including Performance issues, high cost of ownership, end of life support in nearfuture for current Siebel version as well as inability of leveraging improved feature set provided by the newerapplicationversionsChurch&Dwightintendstoupgrade itsSiebel OLTP and OLAP applications in order to address some of these concerns. Responsibilities: As an Siebel Developer, the main activities dealt by Manivel Rajendiran are as follows:- Preparing for the Pre-Upgrade Tasks and completed the entire Upgrade Tasks Executed entire Dev Upgrade Process, Generating Schema & custrep.dat files Importing and Exporting of Repository/DDL Sync and moving across various Environments Creating of SR with ORACLE for certain technical issues in Siebel SRF Replacements on different Siebel Servers Generating New Database and DB extract for Users Performing Siebel Deployment Activities Executed the Cut-Over Tasks during Project Go-Live Creating new users in Siebel Application Preparing the environment for releases from Development to various Testing environments Server maintenance activities like clearing log files/crash dumps/Performing Health Check Beginner in configuring the Business Object layer Objects like BC, BO, Joins, Links, Pick lists, Drilldown, MVL, BC User Properties, Field and Object level validations etc. Beginner at configuring User Interface Object layer Objects like Applets, Views, screens, various Validations at the UI Object levels etc. As a Siebel Administrator, the main activities dealt by Manivel Rajendiran are as follows:- Configuring Siebel for the Developers to work on. Creating new users in Siebel Application. Server maintenance activities like checking or clearing log files/crash dumps. Generating New Database and DB extract for Users. Importing and Exporting of Repository and moving across various Environments. SRF Replacements on the LINUX Siebel Server. PerformingHealthCheckonthe ClientsideDemoandall other available Siebel Environments.
- 8. Manivel Rajendiran Page 8 of 9 ORGANIZATION CONTRIBUTION (Apart from Project activities) 1. Providing Training and assessing newcomers (Mentor) in Siebel 2. Resolved technical issues across projects as part of Siebel CRMCoE. 3. Contributed in documentation team of the major Siebel admin tasks. 4. Active member in the Playing XI of the Corporate Team 5. Runner up in the Caroms Doubles Competition for continuous 3 years RECOGNITIONS 1. Certificate ofAppreciation from iGATEon implementingaValue InnovationIdea‘SVN Integration with Siebel Tools’. 2. Team of the Quarter Award (Highest Honor for a team in iGATE) for the Q4 of FY-2012 3. Ratedunderthe band ExceedsExpectations as a part of Performance BandinginFY2010-2011 4. Rated under the band Exceeds Expectations as a part of Performance Banding in FY 2011-2012 5. Rated under the band Outstanding as a part of Performance Banding in FY 2012-2013 6. Promoted as Senior Software Engineer within 2 years based on the Performance 7. Promoted as Technical Lead within 3 years based on the Performance 8. Maintaining and Support to the Internal Siebel Environment used for Training and POC purposes 9. Working in two Siebel projects simultaneously 10. Played the role of a Value Innovation (VI) Champion TRAINING/WORKSHOPS ATTENDED Siebel Training (Internal) – July 2010 to September 2010 CM (Configuration Management) – February 2011 Siebel 8.2 UCM/MDMTraining (Internal) – February 2012 IIR and EDQ Trainings – March 2012 Siebel BIP Training – October 2014 Completed the Siebel Functional Overview POC (Proof of Concepts) PERFORMED Siebel Development (Internal) – October 2010 to December 2010 SVN Integration with Siebel Tools (Internal) – February 2012 REFERENCES 1. Rajkumar Raju – Technical Architect, Infosys, Chennai – Ph. No: +91 9444204584 2. Balaji K – Technical Lead, Infosys, Chennai – Ph. No: +91 7738124086 3. Sowmiyanarayanan S – Senior Systems Engineer, Infosys, Chennai – Ph. No: +91 9942230845 4. Krishnakumar Balakrishnan Nair – Senior Consultant, iGate, Bangalore – Ph. No: +91 9986108568 5. Mounika Kethireddy – Deloitte, Hyderabad - Ph.No: +91 9866653310 6. Jaipal Singamchetty – Program Manager, CSC Limited, Hyderabad – Ph. No: +91 8008802640 7. Anantha Reddy Velma – Associate Manager, CSC Limited, Hyderabad – Ph. No: +91 8886550174 WEB REFERENCES http://in.linkedin.com/pub/manivel-r/16/152/16
- 9. Manivel Rajendiran Page 9 of 9 PERSONAL PROFILE Name : Manivel Rajendiran Date of Birth : 30 – 12 – 1987 Age : 27 years and 6 months Sex : Male Marital Status : Married Nationality : Indian Father’s Name : Mr. K. Rajendiran Father’s Occupation : State Government Employee Mother’s Name : Mrs. S. Rajasulochana Mother’s Occupation : Teacher Permanent Address : No:-2/3, R.R.M illam, Muthu Reddiyar Street, Railway station road, Cuddalore District, Vadalur - 607303. Contact Number : +91-8754472732 Current Job Location : Hyderabad Preferred Locations : Chennai Languages Known : English (R/W/S), Tamil (R/W/S) Hindi (R/W) and Telugu (S) Hobbies : Listening music, Surfing, Exploring places, Playing Cricket, Badminton & Caroms. DECLARATION I hereby declare that all the information and facts stated above are true and correct to the best of my knowledge and belief. Place – Date – (Manivel Rajendiran)