Mapping Wicked Problems:
A Theoretical Framework for Socially Constructed Knowledge Systems
neeta verma
associate professor, visual communication design
University of Notre Dame
This presentation outlines a theoretical framework for socially
constructed knowledge systems that I am developing that can be used
to arrive at solutions specifically in dealing with systemic imbalances
and social inequities.
This exploratory approach introduces the concept of social ecologies
and how an understanding of the core socio-ecological environment
can help social designers drive social innovations that are sustainable
and enduring.
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
1 defining of the term social ecology as it relates to social
design and social innovation
2 paradigm shifts in design problems that influence both the
design process and social innovation
3 case study: how social ecologies are read and applied
within design solutions
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
1 defining of the term social ecology as it relates to social
design and social innovation
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
social
design
social
innovation
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
social
ecology
social
design
social
innovation
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
Social Design is an emerging area where design is used to address systemic
imbalances and social inequities. Designers are increasingly transitioning from
their traditional roles and expanding their footprint by addressing ‘wicked
problems’1 like poverty, digital divide, and youth violence through collaborative
and participatory practices that instrument social innovation.
Rittle & Webber (1972)
social
ecology
social
design
social
innovation
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
Social innovations are defined as new solutions (products, services, models,
markets, processes etc.) that simultaneously meet a social need (more
effectively than existing solutions) and lead to new or improved capabilities and
relationships and better use of assets and resources.
The Young Foundation (2012) Defining Social Innovation
social
ecology
social
design
social
innovation
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
Social ecologies are favourable environments that serve as “enabling
ecosystems” of cultural and social systems.
Manzini, E (2015) Design, When Everybody Designs
social
ecology
social
design
social
innovation
…the study of the
relationship of
organisms with their
environment…
Ernst Haeckel (1866)
The ecological principle
of unity in diversity
grades into a richly
mediated social
principle…
Murray Bookchin (1984)
…interaction between
the behaviour
of an individual and his
or her environments…
Hong, Crosby, and Lee (2017)
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
types of relationships within ecology
COMPETITIVE
MUTUALISTIC
PREDATORY
PARASITIC
COMMENSALISTIC
• predictable
• consistent
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
...it is important to understand the import of this concept within
design. As with all systemic constructs (ecological, societal, or
political) what surfaces to the top is not the problem but only an
indication of the problem. Beneath this surface, there are
several deep-rooted that come
together to create the social ecology.
relationships
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
design and innovation cannot be sustainable if the design
process does not address the root causes…
the understanding of the social ecology allows a shift from
symptoms to root causes in problem framing and therefore the
design process.
2 paradigm shifts in design problems that influence both the
design process and social innovation
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
wicked problems
emergence of expanded
areas of influence
inclusion of the user
complex
collaborative
inclusionary
designing with
paradigm shifts in design problems and therefore the design process
creativity innovation
tame problems
finite
exclusive designer
client relationship
simple
prescriptive
exclusionary
designing for
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
3 case study: how social ecologies are read and applied
within design solutions
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
case study
MITIGATING YOUTH
VIOLENCE in SOUTH BEND
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
researching the causes
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
9
mapping the causes
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
classifying the causes
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
classifying the causes
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
classifying the causes
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
• police brutality
• prevalence of
bullying
• negative interactions
with law enforcement
• incarcerated parent
• broken families
• racism
• fight or flight
• lack of education
• food deserts
• lack of investment
in communities
• lack of schools
• economic barriers
• neglect
• fight or flight
• poverty
• gang/group
• street credibility
• inner group conflicts
• social/physical currency
• acts of initiation
• manipulation of
relationships
• loyalty to group
• absence of social networks
• peer pressure
• lack of self worth
•lack of moral compass
• family culture
• loss of dignity
• absence of love
• past trauma
• generational tendencies
and trends
• sadness expressed as
violent anger
CITY GOVERMENT
Civic Policies
LAW ENFORCEMENT COMMUNITY
ORGANIZATIONS
Social Factors
COMMUNITY
Personal
synthesizing the causes
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
types of relationships within ecology
COMPETITIVE
MUTUALISTIC
PREDATORY
PARASITIC
COMMENSALISTIC
• predictable
• consistent
+
+
+
0 —
0
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
—
— —
0
MUTUALISTIC
real and perceived relationships within social ecology
• fluid
• impermanent
• culturally
impacted
law
enforcement
community
city
government
community
organizations
understanding underlying root
causes
—
—
+
+
+
0
+
+
law
enforcement
community community
city
government
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
MUTUALISTIC
COMMENSALISTIC
PREDATORY
law
enforcement
police
department
correctional
facilities
juvenile
detention
federal
prisons
C O M P E T I T I V E
problem framing and understanding the social
ecology
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
community
community
volunteers
the interrelationships
are deeply siloed and the
primary problems lie
within the four areas with
the problem being
the greatest between law
enforcement and
community
M
U
T
U
A
L
I
S
T
I
C
religious
organizations
support
services
vocational
training
community
investment
services
infrastructure
COMMENSULISTIC
community
organizations
city
government
Students worked on all three relationships. While the mutualistic and
commensalistic were reinforced, the aim of the design intervention with the
the predatory was to diminish the polarization between the two segments to help
the two sides see a more human side of each other.
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
Humanizing the System
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
social innovation instrumented within social design,
therefore, is a direct outcome of an extensive understanding
of the social ecology within which the problem exists and
problem framing that is derived from the evaluation and
comprehensive understanding of the social ecology therein.
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
Thank you!
Neeta Verma
nverma@nd.edu
With my deep gratitude to the reviewers…

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Mapping Wicked Problems: A theoretical framework for socially constructed knowledge systems

  • 1. Mapping Wicked Problems: A Theoretical Framework for Socially Constructed Knowledge Systems neeta verma associate professor, visual communication design University of Notre Dame
  • 2. This presentation outlines a theoretical framework for socially constructed knowledge systems that I am developing that can be used to arrive at solutions specifically in dealing with systemic imbalances and social inequities. This exploratory approach introduces the concept of social ecologies and how an understanding of the core socio-ecological environment can help social designers drive social innovations that are sustainable and enduring. Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 3. 1 defining of the term social ecology as it relates to social design and social innovation 2 paradigm shifts in design problems that influence both the design process and social innovation 3 case study: how social ecologies are read and applied within design solutions Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 4. 1 defining of the term social ecology as it relates to social design and social innovation Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 5. social design social innovation Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 6. social ecology social design social innovation Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 7. Social Design is an emerging area where design is used to address systemic imbalances and social inequities. Designers are increasingly transitioning from their traditional roles and expanding their footprint by addressing ‘wicked problems’1 like poverty, digital divide, and youth violence through collaborative and participatory practices that instrument social innovation. Rittle & Webber (1972) social ecology social design social innovation Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 8. Social innovations are defined as new solutions (products, services, models, markets, processes etc.) that simultaneously meet a social need (more effectively than existing solutions) and lead to new or improved capabilities and relationships and better use of assets and resources. The Young Foundation (2012) Defining Social Innovation social ecology social design social innovation Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 9. Social ecologies are favourable environments that serve as “enabling ecosystems” of cultural and social systems. Manzini, E (2015) Design, When Everybody Designs social ecology social design social innovation …the study of the relationship of organisms with their environment… Ernst Haeckel (1866) The ecological principle of unity in diversity grades into a richly mediated social principle… Murray Bookchin (1984) …interaction between the behaviour of an individual and his or her environments… Hong, Crosby, and Lee (2017) Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 10. types of relationships within ecology COMPETITIVE MUTUALISTIC PREDATORY PARASITIC COMMENSALISTIC • predictable • consistent Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 11. ...it is important to understand the import of this concept within design. As with all systemic constructs (ecological, societal, or political) what surfaces to the top is not the problem but only an indication of the problem. Beneath this surface, there are several deep-rooted that come together to create the social ecology. relationships Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 12. Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020 design and innovation cannot be sustainable if the design process does not address the root causes… the understanding of the social ecology allows a shift from symptoms to root causes in problem framing and therefore the design process.
  • 13. 2 paradigm shifts in design problems that influence both the design process and social innovation Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 14. wicked problems emergence of expanded areas of influence inclusion of the user complex collaborative inclusionary designing with paradigm shifts in design problems and therefore the design process creativity innovation tame problems finite exclusive designer client relationship simple prescriptive exclusionary designing for Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 15. 3 case study: how social ecologies are read and applied within design solutions Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 16. case study MITIGATING YOUTH VIOLENCE in SOUTH BEND Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 17. researching the causes Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020 9
  • 18. mapping the causes Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 19. classifying the causes Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 20. classifying the causes Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 21. classifying the causes Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 22. • police brutality • prevalence of bullying • negative interactions with law enforcement • incarcerated parent • broken families • racism • fight or flight • lack of education • food deserts • lack of investment in communities • lack of schools • economic barriers • neglect • fight or flight • poverty • gang/group • street credibility • inner group conflicts • social/physical currency • acts of initiation • manipulation of relationships • loyalty to group • absence of social networks • peer pressure • lack of self worth •lack of moral compass • family culture • loss of dignity • absence of love • past trauma • generational tendencies and trends • sadness expressed as violent anger CITY GOVERMENT Civic Policies LAW ENFORCEMENT COMMUNITY ORGANIZATIONS Social Factors COMMUNITY Personal synthesizing the causes Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 23. types of relationships within ecology COMPETITIVE MUTUALISTIC PREDATORY PARASITIC COMMENSALISTIC • predictable • consistent + + + 0 — 0 Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020 — — — 0
  • 24. MUTUALISTIC real and perceived relationships within social ecology • fluid • impermanent • culturally impacted law enforcement community city government community organizations understanding underlying root causes — — + + + 0 + + law enforcement community community city government Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020 MUTUALISTIC COMMENSALISTIC PREDATORY
  • 25. law enforcement police department correctional facilities juvenile detention federal prisons C O M P E T I T I V E problem framing and understanding the social ecology Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020 community community volunteers the interrelationships are deeply siloed and the primary problems lie within the four areas with the problem being the greatest between law enforcement and community M U T U A L I S T I C religious organizations support services vocational training community investment services infrastructure COMMENSULISTIC community organizations city government
  • 26. Students worked on all three relationships. While the mutualistic and commensalistic were reinforced, the aim of the design intervention with the the predatory was to diminish the polarization between the two segments to help the two sides see a more human side of each other. Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 27. Humanizing the System Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 28. social innovation instrumented within social design, therefore, is a direct outcome of an extensive understanding of the social ecology within which the problem exists and problem framing that is derived from the evaluation and comprehensive understanding of the social ecology therein. Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020
  • 29. Neeta Verma, Associate Professor University of Notre Dame RSD9 2020 Ahmedabad, India October 4, 2020 Thank you! Neeta Verma nverma@nd.edu
  • 30. With my deep gratitude to the reviewers…

Editor's Notes

  • #8: Popper, Rittle and webber
  • #9: Young Foundation
  • #10: Ernst Haeckel
  • #11: Africa India.
  • #15: Temporality of content
  • #17: Temporality of content
  • #18: This is where research began
  • #19: This is where research began