Marketing Intro 2016 (client concealed)

Editor's Notes

• #3: Established in 2010 in Raleigh Certified Female-owned business Privately held corporation Service many Fortune 500 and other large to mid-sized firms More than 90 percent of our business is repeat business. Intensive focus in the areas of Quality Assurance and consultant retention More than 95 percent of our consultants are full-time employees Ability to customize services to fit the client’s needs Expanding network of offices allows for national and future international delivery capabilities.
• #5: Accountability of all team members ensures that problems are often prevented and always resolved. Our commitment to our customers embodies all our core values. The customer is our top priority. Continuous improvement of our procedures enhances our effectiveness in all areas of customer service. Our desire for Genuine customer enthusiasm keeps us motivated to understand and effectively serve client needs.
• #6: Tier 1: Personal Interview Assesses interpersonal and other soft skills Documents work history Develops understanding of candidate’s professional goals Assesses strengths and preferences relative to particular work environments Follow-up: in-depth reference checking Follow-up: evaluation of match potential for client and client project/assignment Tier 2: Technical Testing All NOVUS consultants complete Internet-based TechChek tests Enhances reliability of matching consultant skills to client requirements Reduces risk of skill mismatch Evaluates depth of knowledge of relevant technologies Provides substantive, objective data for candidate comparisons Tier 3: Account Team Interview Assesses consultant’s fit for client environment Develops consultant’s understanding of client expectations Provides orientation to client policies Re-evaluates depth of skills/knowledge Begins orientation to NOVUS policies Tier 4: Technical Interview Provides in-depth evaluation of technical knowledge by technical experts Allows for in-depth discussion of technical aspects of work history Provides continued evaluation of cultural and personality fit for client Provides evaluation of potential for growth within the industry Post-Selection/Ongoing Communication: Intensive orientation to NOVUS (industry research validates importance for retention) Account manager introduces consultant at client site Account team begins NOVUS’ proprietary Quality Assurance process Dedicated NOVUS personnel stay in touch with consultant Regular follow-up meetings between client managers and NOVUS account staff ensure that any client concerns are addressed Regular follow-up is underway relative to the QAP process Our written evaluation forms enable clients to rate consultants on client-specific and standard expectations Our goal: Every consultant should receive all A’s Any grade lower than a B results in immediate follow-up with client and consultant, and resolution to client satisfaction
• #7: Integrity has driven how we do business since our inception. That means we focus on the needs of each customer or individual and put those needs first. Gaining your trust is the first step in establishing a long-term successful relationship. At Novus, we do what we say we are going to do and we work hard every day to exceed your expectations. Consistency is key at Novus. Meeting and exceeding our clients’ expectations is fundamental to everything we do. We will remain consistent in our level of service and never take any customer or individual for granted. Personal attention to details is what sets Novus apart from other companies. We are good listeners and take into consideration that every customer is not alike. We will customize solutions to suit our customer needs and environment. Quality Assurance: All NOVUS associates are responsible for ensuring that corporate quality goals are met We evaluate and track our performance, using client surveys and other quality measurement tools We use client input to make improvements
• #8: Using numerous sources, we recruit the top tier of IT talent (top 20 percent in skill set or specialty). Existing database of over 65,000 IT pros, most of whom are pre-screened. Business automation with use of industry software minimizes cycle time and ensures competitive pricing.