Mastering APM With End User Monitoring - AppD Summit Europe
3 likes1,403 views
The document presents a confidential overview of AppDynamics' approach to monitoring application performance with a focus on end-user behavior across multiple platforms. It outlines the need for organizations to adapt their development practices by integrating user behavior insights to improve business outcomes. Key questions are posed regarding user engagement metrics and the ability to quickly identify and resolve issues affecting users.
Mastering APM With End User Monitoring - AppD Summit Europe
- 1. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Anupam (AJ) Jindal Product Manager, AppDynamics Mastering APM With End User Monitoring
- 2. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Notice The information and materials included in this presentation (collectively, the “Materials”) are the confidential and proprietary information of AppDynamics, Inc. (the “Company”). No part of the Materials may be reproduced, distributed, communicated or displayed in any form or by any means, or used to make any derivative work, without prior written permission from the Company. © 2017 AppDynamics, Inc. All rights reserved. All third party trademarks, including names, logos and brands, referenced by the Company in this presentation are property of their respective owners. All references to third party trademarks are for identification purposes only and shall be considered nominative fair use under trademark law. CONFIDENTIAL AND PROPRIETARY
- 3. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Source: https://unsplash.com/search/raise-hands?photo=4V1dC_eoCwg
- 4. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Source: https://pixabay.com/en/london-england-great-britain-city-2184805/
- 5. Agenda Skyscraper buildings Apartment /Condo needs Future of development Transform organizational structures How do you bring the transformation
- 6. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Source: https://pixabay.com/en/site-construction-workers-1872316/
- 7. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY APM has your foundation covered
- 8. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Source: https://pixabay.com/en/interior-plan-apartment-design-2093219/
- 9. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Source: https://pixabay.com/en/bathroom-gallery-live-rendering-1826126/
- 10. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY User flow experience Screen aesthetics Apartments/Condos in our world
- 11. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Today’s user is NOT just a desktop user
- 12. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Users change behavior based on the platform they are using
- 13. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Example: Understand a user flow and interaction with the app Kyle’s sessions over last one week
- 14. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Quickly identify root cause and resolve the issue
- 15. Example: Understand a user flow and interaction with the app User interaction Checkout call took 21 secs to execute User never came back to the app
- 16. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Future of digital space
- 17. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Data mining as a central team External data sources could be network, server, edge devices and speech interaction Internal data sources: employee data, documents database etc. Many functions disappear E.g. marketing analytics will merge with product analytics and software performance Increased role of operations and developers Future companies and functions would be structured very differently
- 18. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY One driving factor
- 19. Companies that are disrupting the organizational structure
- 20. Companies that are disrupting the organizational structure
- 21. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY No more disconnected development because every single user is interacting with you on multiple platforms with different expectations Operations have an expanded role to play – not just identifying issues but connecting business outcomes to technology implementation This means a completely different development style
- 22. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 1. Inside-out approach – change development practices and start building pieces in a way that relates to the user behavior • Challenge: its not easy to change mindsets without proof 2. Outside-in approach – Know what your users are doing, where are they struggling and use that as proof point to bring change Two ways to bring this change in your organization
- 23. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Elements of the outside-in approach Consumer app performance User behavior Business impact
- 24. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 1. How are your omni-channel users behaving across different platforms? 2. Are you tracking the right KPIs? 3. What’s your MTTI - can you get to the root cause of an issue quickly? 4. Are you solving problems for the right user set? 5. How are software applications impacting business outcomes? Questions you need to ask
- 25. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY How are your omni-channel users behaving across different platforms?
- 26. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Mobile sessions for Kyle
- 27. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Used the app 104 times
- 28. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Browser sessions for Kyle
- 29. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY User never came back after a bad experience
- 30. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Mobile vs Browser screen usage
- 31. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Are you tracking the right KPIs?
- 32. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 33. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 34. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY What’s your MTTI - can you get to the root cause of an issue quickly?
- 35. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 36. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 37. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 38. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 39. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 40. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 41. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 42. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Are you solving problems for the right user set?
- 43. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Exceptionally high crash rate in US
- 44. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 45. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 46. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 47. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Are you measuring business impact of a performance issue?
- 48. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 49. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 50. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY
- 51. Questions we analyzed 1. How are your omni-channel users behaving across different platforms? 2. Are you tracking the right KPIs? 3. What’s your MTTI - can you get to the root cause of an issue quickly? 4. Are you solving problems for the right user set? 5. How are software applications impacting business outcomes?
- 52. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Questions? Also, interested in hearing your experience
- 53. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY Thank You! Come say Hi after the session
Editor's Notes
- #2: Introduce with full background: product manager, help VC fund. 8 years of experience in the software industry working in consumer and enterprise market
- #4: Source: https://unsplash.com/search/raise-hands?photo=4V1dC_eoCwg
- #5: Three things: lights always on, tradition/progressiveness, huge buildings
- #6: Analogy
- #7: Source: https://pixabay.com/en/site-construction-workers-1872316/
- #9: People don’t come ask how strong is your foundation. Mention millenium towers
- #11: anecdotes
- #12: Source: https://unsplash.com/collections/583556/user-interaction?photo=i_xVfNtQjwI Source: https://unsplash.com/collections/583556/user-interaction?photo=VK284NKoAVU Source: https://unsplash.com/collections/583556/user-interaction?photo=1l-oIXq7M9g Source: https://unsplash.com/search/web?photo=ir5lIkVFqC4
- #13: Adobe report: desktop conversion from recommendation is ~4% vs smartphone is only ~1.5% https://stocksnap.io/photo/7A3DDBF8DF https://stocksnap.io/photo/RZWM4T2UAD
- #15: Try to bring in example of Kyle’s session in browser
- #17: https://static1.squarespace.com/static/522125f7e4b0bf0a6aa60ea2/535ebb8be4b071a2c2e271a7/535ebba4e4b091cbee172260/1423258062276/lobby4.jpg
- #18: Tie back to APM and EUM
- #19: User: https://upload.wikimedia.org/wikipedia/commons/d/d3/User_Circle.png
- #25: Page load time SLAs, connect to backend issue Seeing is believing Errors – ajax errors, NR errors Is your app available
- #36: alert
- #41: Start with smart alerts
- #45: Too small
- #46: Text too small
- #52: Page load time SLAs, connect to backend issue Seeing is believing Errors – ajax errors, NR errors Is your app available